PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Spirit Airlines

Delta Airlines and Spirit Airlines Overview

Total reviews 1140 866
Company responses 0 0
Issues resolved 8 6

Delta Airlines and Spirit Airlines Consumer Ratings

Rank
71 out of 450 in Transport category
129 out of 450 in Transport category
Customer service
No votes
64 in category
Exchange, Refund and Cancellation Policy
No votes
80 in category
Level of Comfort
No votes
95 in category
Website
No votes
106 in category

Delta Airlines and Spirit Airlines Rating Details

Customer service
No votes
1.3 (254 reviews)
Reviewer's quote

...Bad Customer Service..

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...Cannot get in touch with Customer Service by phone either..

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Exchange, Refund and Cancellation Policy
No votes
1.3 (210 reviews)
Reviewer's quote

Refund was issued upon request..

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...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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Level of Comfort
No votes
1.5 (229 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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Website
No votes
1.6 (209 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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...Want to cancel $9 club membership, information on website is not correct, unable to do so online and unable to reach company through automated system..

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Delta Airlines and Spirit Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Cheap flight
  • Cheap
  • No pros
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Horrible customer service
  • Refuse to refund
  • Dishonesty

Delta Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I need to cancel my flight my work contract was extended.

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Delta Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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Delta Airlines and Spirit Airlines Latest Reviews

Recent published reviews
1

Was not notified of cancelled flight As part of my ticket by air Baltic from Riga Latvia to Amsterdam for flight back to...

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3.2

of locker is broke in my bag

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4.2

Refund was issued upon request

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No votes

Cancel nine dollar fare club. I have tried to cancel through your website. It is impossible to do. I am extremely...

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Delta Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Delta Airlines Flight Attendant (62 reviews)
  • Spirit Airlines Flight (260 reviews)
  • Spirit Airlines Flight Booking (55 reviews)
  • Spirit Airlines Baggage Policy (40 reviews)