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Delta Airlines

Transport
  • 0 ISSUES RESOLVED
  • 761 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Did not loose my luggage 5
  • I survived the flight 5
  • Flight schedule 4
  • Flight attendants on flight were good 3
  • Price 2

Customers don't like

  • Bad customer service20
  • Lack of taking responsibility8
  • Bait-and-switch tactics6
  • Lack of empathy5
  • Slow awkward service5
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Spirit Airlines

Transport
  • 4 ISSUES RESOLVED
  • 449 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $823 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • All other experiences prior to this flight 3
  • Plane did not crash 3
  • Cheap flight 2
  • Flight attendants are always very nice 1
  • Plane did not go down in flames 1

Customers don't like

  • Horrible customer service8
  • Poor customer service7
  • Carry-on charge6
  • Unprofessional staff6
  • Refuse to refund6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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