PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Spirit Airlines

Delta Airlines and Spirit Airlines Overview

Total reviews
915
583
Company responses
0
0
Issues resolved
5
6

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 332 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Delta Airlines customer support team and Spirit Airlines customer service.

Delta Airlines and Spirit Airlines Consumer Ratings

Rank
62 out of 620 in Transport category
112 out of 620 in Transport category
Customer service
42 in category
64 in category
Staff
44 in category
72 in category
Level of Comfort
50 in category
87 in category

According to consumer ratings and reviews, Delta Airlines ranks 50 points higher in the Transport category than Spirit Airlines. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 149 points higher than the worst rated brand in this category. At the same time, Spirit Airlines was rated 1.2 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than Spirit Airlines. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 74% greater than other in category. Spirit Airlines however was rated 1.4 stars and it is 54% greater than other in category.

Delta Airlines and Spirit Airlines Rating Details

Customer service
1.4 (201 reviews)
1.2 (177 reviews)
Reviewer's quote

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B

...not check in and had to call customer service. Took over an hour to talk to a real human. Then she had an attitude...

Michaela T
Staff
1.8 (178 reviews)
1.4 (162 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C
Level of Comfort
2 (168 reviews)
1.4 (162 reviews)
Reviewer's quote

That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...

Nobuhito M

Most likely you will get frustrated if you buy a ticket from this s.... airline!Mistake on booking, cancellation and hidden fees! Bad website to navigate!I was complaint about my booking and prices... next to me another woman was crying because some issue about her ticketI’ve decided to cancel...

PissedConsumer1637302

Delta Airlines and Spirit Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
  • Cheap flight
  • No pros
  • Flight attendants are always very nice
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Horrible customer service
  • Refuse to refund
  • Unprofessional organization

Delta Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

Delta Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

Delta Airlines and Spirit Airlines Latest Reviews

Recent published reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews

There is a double charge for 2 tickets that was purchased with my credit card. The first was canceled and I was emailed...

Read all 583 reviews

Delta Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)
  • Spirit Airlines Flight (237 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (37 reviews)