PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Spirit Airlines

Delta Airlines and Spirit Airlines Overview

Total reviews
1037
755
Company responses
0
0
Issues resolved
6
6

Delta Airlines and Spirit Airlines Consumer Ratings

Rank
78 out of 430 in Transport category
119 out of 430 in Transport category
Customer service
46 in category
70 in category
Level of Comfort
41 in category
96 in category
Website
48 in category
106 in category
Exchange, Refund and Cancellation Policy
44 in category
77 in category

Delta Airlines and Spirit Airlines Rating Details

Customer service
1.5 (241 reviews)
1.2 (217 reviews)
Reviewer's quote

Zero customer service! So sad :sad:..

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Had to wait 40 minutes on hold before I spoke with a customer service rep when she got on the phone she was very rude..

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Level of Comfort
2.1 (193 reviews)
1.4 (202 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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Website
2.2 (188 reviews)
1.5 (187 reviews)
Reviewer's quote

I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Exchange, Refund and Cancellation Policy
1.6 (185 reviews)
1.2 (185 reviews)
Reviewer's quote

Hello, I am writing to request a refund (instead of future flight credit) on 2 tickets that were purchased months ago. I have no interest in using the credit a year or two from now. I am in desperate need of the money now...

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...Despite the announcement to stay home also that the airlines will refund full money paid, Spirit Airline from $96. 74 paid sent me message giving me credit for $75. 18 and have to be used by September 17, 2020...

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Delta Airlines and Spirit Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • No pros
  • Cheap flight
  • Cheap
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Horrible customer service
  • Refuse to refund
  • Computer systerm error

Delta Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I need to cancel my flight my work contract was extended.

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Delta Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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Delta Airlines and Spirit Airlines Latest Reviews

Recent published reviews
No votes

Hello, I have a booked flight for Ortencia Mendoza Torres on June 9, 2020 to July 7, 2020. Due to the Corona Virus she...

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No votes

$9 fare membership charged to my credit card in 2019. Charge disputed through card company and credited back. Now in...

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No votes

Did not receive the companion ticketsDid not receive the companion tickets

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1

They keep charging my credit card for services I am. It receiving
And I have requested several times to Cancell any busin...

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Delta Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)
  • Spirit Airlines Flight (251 reviews)
  • Spirit Airlines Flight Booking (52 reviews)
  • Spirit Airlines Customer Care (48 reviews)