Start a new comparison
i

Southwest Airlines

2.2
?

Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in

  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 461 TOTAL REVIEWS
Rank
32 out of 519
in Transport category
Rating Details
Customer service
Staff
Level of Comfort
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:01
  • ISSUES RESOLVED
    0%
Top Products and Services
2.3
157 reviews
2.6
57 reviews
2.9
54 reviews

Delta Airlines

1.8
?

Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in

  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 862 TOTAL REVIEWS
Rank
57 out of 519
in Transport category
Rating Details
Customer service
Staff
Level of Comfort
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    07:16
  • ISSUES RESOLVED
    0%
Top Products and Services
1.8
340 reviews
2.2
70 reviews
1.9
62 reviews

How would you compare Southwest Airlines vs Delta Airlines?

Terms of Service
Post Comment
Cancel
Anonymous
San Diego, California, United States #1238254

I have always had excellent service with Southwest. Their on time record is tops in the business.

The attendants, staff and check in desks have ALL been cheerful, friendly and gone out of their way to be helpful at ALL times.

Having flown with various other airlines(for cheapest price), after flying with Southwest, I rarely fly any other airline if I can help it.(like they arent going where I want to go) Their free 2 bags is one of the best deals around for years now. I will fly Delta this week as SW was not a choice on my Rewards account :-(. After reading a review about their high baggage fees, I was jolted into remembering there was no mention of baggage fees when I booked DELTA flight...surprise! Oh, well, lesson learned....BACK to my favorite airline after this.

Even if SW base price is somewhat higher that my deal with Delta, the positive experience is well worth a few bucks. After all, after paying baggage fees for 2 bags, it about evens out to the same price after all...hmmm....should have done the math first. Again, lesson learned. I have NEVER HAD A RUDE EMPLOYEE WITH SOUTHWEST.

They seem to enjoy what they do and must enjoy working for this company.

After 20+ years of flying....I LUV SOUTHWEST! :-)

Top Rated Southwest Airlines Reviews

Show more

Top Rated Delta Airlines Reviews

Show more