PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Delta Airlines

Southwest Airlines and Delta Airlines Overview

Total reviews
526
1027
Company responses
0
0
Issues resolved
3
6

Southwest Airlines and Delta Airlines Consumer Ratings

Rank
41 out of 430 in Transport category
77 out of 430 in Transport category
Customer service
38 in category
45 in category
Level of Comfort
32 in category
40 in category
Website
33 in category
48 in category
Exchange, Refund and Cancellation Policy
22 in category
45 in category

Southwest Airlines and Delta Airlines Rating Details

Customer service
1.6 (234 reviews)
1.5 (237 reviews)
Reviewer's quote

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

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Customer service sucks :angry: cant find anybody..

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Level of Comfort
2.2 (198 reviews)
2.1 (191 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Website
2.8 (192 reviews)
2.2 (186 reviews)
Reviewer's quote

...The website on voucher needed to redeem certifcate was not real..

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I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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Exchange, Refund and Cancellation Policy
2.1 (188 reviews)
1.6 (183 reviews)
Reviewer's quote

...I don't feel I need to explain how absurd this customer policy is..

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...concerning cancellation of my flight nor refund to my credit card..

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Southwest Airlines and Delta Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Southwest Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Southwest Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Southwest Airlines and Delta Airlines Latest Reviews

Recent published reviews
1.6

Long time flyer in SW rewards program. Booked 2/2020. SW cancelled 4./2020 two days before flight. No notification. SW...

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No votes

They never answer the phones when we need help. Horrible company..AngryAngryAngrynevern

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No votes

My fiance and I are currently sitting in the Orlando airport in a state of utter disbelief after having paid $300 at the...

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No votes

No answer the for check if the flight is on in June 2. Havana to Miami
I have the reservation HAUUUX from my wife.
Please...

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Southwest Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (63 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)