PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Delta Airlines

Southwest Airlines and Delta Airlines Overview

Total reviews 532 1135
Company responses 0 0
Issues resolved 3 8

Southwest Airlines and Delta Airlines Consumer Ratings

Rank
49 out of 445 in Transport category
68 out of 445 in Transport category
Customer service
42 in category
46 in category
Level of Comfort
36 in category
37 in category
Website
37 in category
56 in category
Exchange, Refund and Cancellation Policy
24 in category
46 in category

Southwest Airlines and Delta Airlines Rating Details

Customer service
1.6 (239 reviews)
1.5 (274 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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...Bad Customer Service..

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Level of Comfort
2.2 (198 reviews)
2.2 (224 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Website
2.8 (195 reviews)
2.1 (217 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
2.1 (191 reviews)
1.7 (226 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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Southwest Airlines and Delta Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Southwest Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Southwest Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Southwest Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

We were traveling from Orlando to Houston. A family with 5 adults were allowed to go with our masks the whole trip. And...

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1.4

The automated system sucks, the employees at Delta don't want to fix the problem.

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1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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1

The number no matter what I call keeps me on hold for hours literally

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Southwest Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (99 reviews)
  • Delta Airlines Flight Booking (82 reviews)