PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Delta Airlines

Southwest Airlines and Delta Airlines Overview

Total reviews 839 2638
Company responses 0 0
Issues resolved 10 30

Southwest Airlines and Delta Airlines Consumer Ratings

Rank
37 out of 512 in Airlines and Air Transport category
60 out of 512 in Airlines and Air Transport category
Customer service
48 in category
64 in category
Exchange, Refund and Cancellation Policy
37 in category
66 in category
Level of Comfort
52 in category
55 in category
Price Affordability
36 in category
78 in category

Southwest Airlines and Delta Airlines Rating Details

Customer service
1.8
(350 reviews)
1.7
(730 reviews)
Reviewer's quote

The customer service Rep was extremely helpful. He understood my question immediately, spoke clearly, was knowledgeable about and thoroughly resolved my situation. It was a VERY positive and reassuring experience for me...

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The customer service representative was above and beyond cordial. She helped me. I truly appreciate her professionalism and dedication...

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Exchange, Refund and Cancellation Policy
2.3
(300 reviews)
1.9
(565 reviews)
Reviewer's quote

Onboard SOUTHWEST AIRLINES flight from Phoenix to Ft Lauderdale, just as the door closed to leave, I was assaulted by the Flight Attendant. As I was saying goodbye to my husband on my phone, a male flight attendant leaned past two passengers to jab his fingers into my shoulder. I was sitting in the...

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...My complaint involves a company policy which needs to be addressed. As a result I canceled my Delta American Express card..

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Level of Comfort
2.4
(295 reviews)
2.3
(567 reviews)
Reviewer's quote

However, my most recent flying experience with them was next level awful. First off, why can no one at the call center help in any way? They cant offer refunds, advise of costs, handle complaints, offer solutions. They dont even know what the fees are for upgrades? What is their job? I was trying...

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Price Affordability
2.9
(279 reviews)
2.3
(564 reviews)
Reviewer's quote

...Same fare price with no hidden fees. Good to go! Achieved just what I intended to do..

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When I want to use the free companion Certificate which isn't free They put up obstacle after optical to force me to pay full price for my tickets My AMX card # ends in 01008 My FF # is 911011**** I'm done with you and I will no longer use Delta and I have a 10,000 person Social network that will...

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Southwest Airlines and Delta Airlines Pros and Cons

Pros
  • Baggage policy
  • Bags fly free
  • Low price
  • Trrible on line or phone customer service
  • Previous great service
  • I survived the flight
Cons
  • Poor customer service
  • Unprofessional employees
  • Money for value
  • Bad customer service
  • Terrible service
  • Worst customer service on any airline i have ever flown on

Southwest Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.

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5

Hi i called 100 times i just request please at least that an agent gone call me back please i am flying this coming...

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5

No complaint needed help with password rapid rewards how to enter information when Im booking a flight

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5

Flew to Aruba attempted to check in and noticed that we didnโ€™t see the upgrade we purchased on our seats. Aruba agents w...

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Southwest Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a...

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1

So Delta has quietly just DRASTICALLY changed their mileage redemption rates for award travel... My business class NYC...

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1

Now I am stuck at the back of plane C42. The instructions were not clear. Calling did not resolve my issue still stuck...

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1

Well, same happened to me today. I was booked on Flt 924 and I confirmed the reservation 10/22 afternoon and then by mi...

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Southwest Airlines and Delta Airlines Latest Reviews

Recent published reviews
5

No problem here, just wanted to thank Southwest Airlines for a job. Well done. The pilots for Southwest Airlines are...

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1

Childsupport knowone has helped me to see if my xhusband still works there delta he is 8000 behind on a disable child I...

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No votes

The agent was polite and efficient. She refunded my airline ticket to my credit card and waited until I purchased the...

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1

Can't get to payroll to see if my x still works there I need her childsupport you company stopped given checks to her...

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