PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Delta Airlines

Southwest Airlines and Delta Airlines Overview

Total reviews 539 1186
Company responses 0 0
Issues resolved 3 9

Southwest Airlines and Delta Airlines Consumer Ratings

Rank
51 out of 432 in Transport category
75 out of 432 in Transport category
Customer service
49 in category
51 in category
Level of Comfort
41 in category
42 in category
Website
35 in category
54 in category
Exchange, Refund and Cancellation Policy
29 in category
46 in category

Southwest Airlines and Delta Airlines Rating Details

Customer service
1.6 (243 reviews)
1.6 (284 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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The customer service agent was beyond helpful, quick and understandable. I didnt have to repeat anything. Wonderful experience...

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Level of Comfort
2.2 (202 reviews)
2.2 (230 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Website
2.8 (199 reviews)
2.2 (224 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
2.1 (195 reviews)
1.7 (233 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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...I am facing trouble getting a refund from DELTA. I had booked a Ticket from DELTA website. My husband is a Platinum member and this airline was our preferred choice but now rethinking it all...

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Southwest Airlines and Delta Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Bags fly free
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Bad customer service
  • Unwillingness to help
  • Worst customer service on any airline i have ever flown on

Southwest Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Southwest Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Southwest Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I have been dealing with questions with a rep and he transferred me to a tech, which would have cost me 14.95 for his...

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1

Refused to allowed me to fly, because they insisted the Passenger Health form from MOROCCO needed to have the Admission...

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No votes

They found it on the aircraft and held it for me until I flew back out. I thought they were gone. Very appreciative of...

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4.6

The customer service agent was beyond helpful, quick and understandable. I didnt have to repeat anything. Wonderful...

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Southwest Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Flight Booking (35 reviews)
  • Delta Airlines Flight (352 reviews)
  • Delta Airlines Flight Booking (86 reviews)
  • Delta Airlines Flight Attendant (63 reviews)