PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Southwest Airlines

Delta Airlines and Southwest Airlines Overview

Total reviews
915
507
Company responses
0
0
Issues resolved
5
3

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 408 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Delta Airlines customer support team and Southwest Airlines customer service.

Delta Airlines and Southwest Airlines Consumer Ratings

Rank
63 out of 621 in Transport category
37 out of 621 in Transport category
Customer service
42 in category
29 in category
Staff
43 in category
27 in category
Level of Comfort
50 in category
28 in category

According to consumer ratings and reviews, Southwest Airlines ranks 26 points higher in the Transport category than Delta Airlines. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 148 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Southwest Airlines has a higher rating than Delta Airlines. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 74% greater than other in category. Southwest Airlines however was rated 2.2 stars and it is 85% greater than other in category.

Delta Airlines and Southwest Airlines Rating Details

Customer service
1.4 (201 reviews)
1.6 (228 reviews)
Reviewer's quote

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N
Staff
1.8 (178 reviews)
2.1 (214 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M
Level of Comfort
2 (168 reviews)
2.2 (196 reviews)
Reviewer's quote

That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...

Nobuhito M

South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...

PissedConsumer1260539

Delta Airlines and Southwest Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • Rude flight attendant
  • Money for value

Delta Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Delta Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Delta Airlines and Southwest Airlines Latest Reviews

Recent published reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews
1

Phone change resulted in Southwest personnel cancelling a 3 hour direct flight to Naples scheduled months before. Lost 2...

Read all 507 reviews

Delta Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)
  • Southwest Airlines Flight (168 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)