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Delta Airlines

Transport
  • 0 ISSUES RESOLVED
  • 737 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Did not loose my luggage 5
  • I survived the flight 5
  • Flight schedule 4
  • Flight attendants on flight were good 3
  • Price 2

Customers don't like

  • Bad customer service18
  • Lack of taking responsibility8
  • Bait-and-switch tactics6
  • Staff4
  • Worst baggage support4
Delete
  • 1 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $74.9K CLAIMED LOSSES
  • $985 AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 8
  • Flight destinations 5
  • Bags fly free 4
  • Low price 4
  • All my dealings with southwest 3

Customers don't like

  • Poor customer service16
  • Policy9
  • Rude flight attendant7
  • Customer service representatives professionalism6
  • Ticket agent professionalism4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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MJ
MJ San Diego, California, United States #1238254
I have always had excellent service with Southwest. Their on time record is tops in the business.
The attendants, staff and check in desks have ALL been cheerful, friendly and gone out of their way to be helpful at ALL times. Having flown with various other airlines(for cheapest price), after flying with Southwest, I rarely fly any other airline if I can help it.(like they arent going where I want to go) Their free 2 bags is one of the best deals around for years now. I will fly Delta this week as SW was not a choice on my Rewards account :-(. After reading a review about their high baggage fees, I was jolted into remembering there was no mention of baggage fees when I booked DELTA flight...surprise! Oh, well, lesson learned....BACK to my favorite airline after this.
Even if SW base price is somewhat higher that my deal with Delta, the positive experience is well worth a few bucks. After all, after paying baggage fees for 2 bags, it about evens out to the same price after all...hmmm....should have done the math first. Again, lesson learned. I have NEVER HAD A RUDE EMPLOYEE WITH SOUTHWEST. They seem to enjoy what they do and must enjoy working for this company.
After 20+ years of flying....I LUV SOUTHWEST! :-)