PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Southwest Airlines

Delta Airlines and Southwest Airlines Overview

Total reviews
1044
527
Company responses
0
0
Issues resolved
6
3

Delta Airlines and Southwest Airlines Consumer Ratings

Rank
77 out of 432 in Transport category
42 out of 432 in Transport category
Customer service
47 in category
40 in category
Level of Comfort
39 in category
33 in category
Website
50 in category
35 in category
Exchange, Refund and Cancellation Policy
46 in category
22 in category

Delta Airlines and Southwest Airlines Rating Details

Customer service
1.5 (243 reviews)
1.6 (234 reviews)
Reviewer's quote

...Thank goodness someone pointed out the customer service desk John Simmons was there I told him i was ready to hurt someone he said let me fix it. He got me on a flight with a 2 hour wait was fine so I want to tell you Mr. John Simmons in Atlanta kept me from going to jail...

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...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

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Level of Comfort
2.1 (195 reviews)
2.2 (198 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...Add in an outsated fleet with zero comfort and you get..

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Website
2.2 (190 reviews)
2.8 (192 reviews)
Reviewer's quote

I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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...The website on voucher needed to redeem certifcate was not real..

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Exchange, Refund and Cancellation Policy
1.6 (186 reviews)
2.1 (188 reviews)
Reviewer's quote

Hello, I am writing to request a refund (instead of future flight credit) on 2 tickets that were purchased months ago. I have no interest in using the credit a year or two from now. I am in desperate need of the money now...

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Delta Airlines and Southwest Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • Rude flight attendant
  • Money for value

Delta Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Delta Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Delta Airlines and Southwest Airlines Latest Reviews

Recent published reviews
No votes

My stepchild is flying into Sacramento from Rdu Saturday June 13,2020 and her flight was changed to have a longer...

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5

I had an emergency (my Daughter back in Colorado in hospital) on March 18th and I needed to get back right away. I...

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No votes

Trip Confirmation#H54RJZ
I just saw that Delta Airlines is cancelling service out of Avoca PA as of July 8, 2020. I have...

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1.6

Long time flyer in SW rewards program. Booked 2/2020. SW cancelled 4./2020 two days before flight. No notification. SW...

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Delta Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (63 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)