PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Southwest Airlines

Delta Airlines and Southwest Airlines Overview

Total reviews 1134 530
Company responses 0 0
Issues resolved 8 3

Delta Airlines and Southwest Airlines Consumer Ratings

Rank
68 out of 445 in Transport category
48 out of 445 in Transport category
Customer service
47 in category
44 in category
Exchange, Refund and Cancellation Policy
46 in category
26 in category
Level of Comfort
37 in category
36 in category
Website
58 in category
37 in category

Delta Airlines and Southwest Airlines Rating Details

Customer service
1.5 (273 reviews)
1.6 (238 reviews)
Reviewer's quote

...Bad Customer Service..

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...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

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Exchange, Refund and Cancellation Policy
1.7 (224 reviews)
2.1 (191 reviews)
Reviewer's quote

After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Level of Comfort
2.2 (222 reviews)
2.2 (198 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...Add in an outsated fleet with zero comfort and you get..

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Website
2.1 (215 reviews)
2.8 (194 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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...I'd like to retract my earlier post, but this website is not working right..

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Delta Airlines and Southwest Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Poor customer service
  • Rude flight attendant
  • Money for value

Delta Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Delta Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Delta Airlines and Southwest Airlines Latest Reviews

Recent published reviews
No votes

What do you have to do with Delta you can't answer my question if you're not Delta

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2.8

Southwest rep declined my request for an extension on my vouchers. The delay to travel was due to the pandemic resulting...

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No votes

They never refunded my ticket money which they cancelled my flight for the 3/25/2020

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1.7

1st extension granted was due to medical issues. A 2nd request of yesterday,7/8 was denied. Reason for this request was...

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Delta Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (98 reviews)
  • Delta Airlines Flight Booking (81 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (64 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)