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Delta Airlines
Southwest Airlines

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Delta Airlines

Delta Airlines

1.8
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 903 TOTAL REVIEWS
Rank
60 out of 616
in Transport category
Rating Details
Customer service
Staff
Level of Comfort
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    35
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    06:28
  • ISSUES RESOLVED
    20%
Top Products and Services
1.7
345 reviews
2.1
75 reviews
2.1
73 reviews
Southwest Airlines

Southwest Airlines

2.2
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 501 TOTAL REVIEWS
Rank
37 out of 616
in Transport category
Rating Details
Customer service
Staff
Level of Comfort
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:14
  • ISSUES RESOLVED
    0%
Top Products and Services
2.3
166 reviews
2.6
63 reviews
3
60 reviews

How would you compare Delta Airlines vs Southwest Airlines?

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Anonymous
#1238254

I have always had excellent service with Southwest. Their on time record is tops in the business.

The attendants, staff and check in desks have ALL been cheerful, friendly and gone out of their way to be helpful at ALL times.

Having flown with various other airlines(for cheapest price), after flying with Southwest, I rarely fly any other airline if I can help it.(like they arent going where I want to go) Their free 2 bags is one of the best deals around for years now. I will fly Delta this week as SW was not a choice on my Rewards account :-(. After reading a review about their high baggage fees, I was jolted into remembering there was no mention of baggage fees when I booked DELTA flight...surprise! Oh, well, lesson learned....BACK to my favorite airline after this.

Even if SW base price is somewhat higher that my deal with Delta, the positive experience is well worth a few bucks. After all, after paying baggage fees for 2 bags, it about evens out to the same price after all...hmmm....should have done the math first. Again, lesson learned. I have NEVER HAD A RUDE EMPLOYEE WITH SOUTHWEST.

They seem to enjoy what they do and must enjoy working for this company.

After 20+ years of flying....I LUV SOUTHWEST! :-)

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