PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philippine Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philippine Airlines
Delta Airlines

Philippine Airlines and Delta Airlines Overview

Total reviews 205 1161
Company responses 0 0
Issues resolved 0 9

Philippine Airlines and Delta Airlines Consumer Ratings

Rank
89 out of 456 in Transport category
73 out of 456 in Transport category
Customer service
84 in category
52 in category
Website
60 in category
55 in category
Exchange, Refund and Cancellation Policy
56 in category
46 in category
Product or Service Quality
93 in category
56 in category

Philippine Airlines and Delta Airlines Rating Details

Customer service
1.3 (63 reviews)
1.6 (281 reviews)
Reviewer's quote

Hello dear Customer Service, An Email notice has reached me to inform of a return flight PR501 from Manila to Singapore being canceled, for me and my son. The Lufthansa customer service advised me to contact you to arrange a feasible return schedule within the 30 Day Phil. Visa allowance...

Read full review

Unresponsive customer service. Call backs, are not occuring..

Read full review
Website
2.1 (57 reviews)
2.1 (221 reviews)
Reviewer's quote

Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

Read full review

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (52 reviews)
1.7 (231 reviews)
Reviewer's quote

Been waiting on refund since 26 March, Its now 20 July..

Read full review

Refund was issued upon request..

Read full review
Product or Service Quality
1.4 (52 reviews)
1.8 (210 reviews)
Reviewer's quote

...I don't think 'customer service' is the right phrase for what they do. I would not recommend PAL to anyone that wants to have an experience that meets the normal expectation of service or value for money spent. I received no value and I'm out thousands of dollars..

Read full review

Great service we had to cancel flight, had nothing to do with the airline!..

Read full review

Philippine Airlines and Delta Airlines Pros and Cons

Pros
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Poor customer service
  • No communication between departments
  • Complaints procedure
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Philippine Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

The last part of my wifes flight is from Seoul, Korea to Manila, Philippines, and I received an email stating that that...

Read full review
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Read full review
4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

Read full review
5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

Read full review

Philippine Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

Read full review
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Read full review
1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

Read full review
1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

Read full review

Philippine Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

Hi we are still waiting for a refund from our booking back i November...we hope you can give us a refund...thanks

Read full review
No votes

I am writing this email to let Delta know Im disappointed. We choose Delta for our trip to Las Vegas because it is my hu...

Read full review
2.3

I booked flights from Brisbane, Australia to Manila and return in July 2020. Flight dates were January 21 return...

Read full review
No votes

I am an individual who loves to travel and have no dealing with the airlines other than as a very satisfied customer...

Read full review

Philippine Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Philippine Airlines Flight (51 reviews)
  • Philippine Airlines Flight Booking (24 reviews)
  • Philippine Airlines Baggage Policy (7 reviews)
  • Delta Airlines Flight (352 reviews)
  • Delta Airlines Flight Booking (85 reviews)
  • Delta Airlines Flight Attendant (63 reviews)