PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philippine Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philippine Airlines
Delta Airlines

Philippine Airlines and Delta Airlines Overview

Total reviews
121
927
Company responses
0
0
Issues resolved
0
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 927 reviews. It is 806 reviews more than Philippine Airlines received since May 30, 2010.

Philippine Airlines and Delta Airlines Consumer Ratings

Rank
89 out of 572 in Transport category
65 out of 572 in Transport category
Customer service
75 in category
43 in category
Staff
66 in category
43 in category
Website
48 in category
41 in category

According to consumer ratings and reviews, Delta Airlines ranks 24 points higher in the Transport category than Philippine Airlines. People gave Philippine Airlines 1.1 stars for Customer service criterion in Transport category and it is 117 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than Philippine Airlines. Regarding Website criterion, consumers gave Philippine Airlines 2.1 stars and it is 75% greater than other in category. Delta Airlines however was rated 2.2 stars and it is 79% greater than other in category.

Philippine Airlines and Delta Airlines Rating Details

Customer service
1.1 (43 reviews)
1.4 (204 reviews)
Reviewer's quote

Planning this trip PAL's employees failed to provide quality customer service from the beginning, every call I made to find out information took and hour. Your phone reps are inadequately trained to answer customers questions, they do not instill confidence, they are not allowed to connect people...

Terra

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Staff
1.5 (37 reviews)
1.8 (181 reviews)
Reviewer's quote

However, my check-in was denied because i did not have a ESTA i explained that i do not need it but, the staff did not allowed me to checked in so, i barely got the ESTA just 20 mins before departure, so i could not even checked in my baggage therefore, in that morning and when i stopped by Manila...

Beomyong L

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC
Website
2.1 (37 reviews)
2.2 (161 reviews)
Reviewer's quote

...The website is confusing and makes me want to choose a different airline already..

Jannah J

...I tried calling Delta Security but the phone # at their website is no longer in service. Trying other #'s got me a menu about everything except Security. The pkg...

Estefanie

Philippine Airlines and Delta Airlines Pros and Cons

Pros
  • Direct flight to manila
  • Lazada
  • Easy to use
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Poor customer service
  • Poor complaint resolution
  • No communication between departments
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Philippine Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Philippine Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Philippine Airlines and Delta Airlines Latest Reviews

Recent published reviews
1

He put me on hold and suddenly drop the call... I was just asking about my baggage if I can bring boneless bangus on my...

Read all 121 reviews
3

TSA stole our pasta right out of our check luggage. We forgot one bag at the airport which day then opened up and stole...

Read all 927 reviews

Philippine Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Philippine Airlines Flight (45 reviews)
  • Philippine Airlines Flight Booking (20 reviews)
  • Philippine Airlines Customer Care (15 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (76 reviews)
  • Delta Airlines Flight Booking (75 reviews)