PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Philippine Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Philippine Airlines

Delta Airlines and Philippine Airlines Overview

Total reviews 1134 191
Company responses 0 0
Issues resolved 8 0

Delta Airlines and Philippine Airlines Consumer Ratings

Rank
68 out of 445 in Transport category
85 out of 445 in Transport category
Customer service
47 in category
77 in category
Exchange, Refund and Cancellation Policy
46 in category
53 in category
Level of Comfort
37 in category
71 in category
Website
58 in category
62 in category

Delta Airlines and Philippine Airlines Rating Details

Customer service
1.5 (273 reviews)
1.3 (60 reviews)
Reviewer's quote

...Bad Customer Service..

Read full review

Hello dear Customer Service, An Email notice has reached me to inform of a return flight PR501 from Manila to Singapore being canceled, for me and my son. The Lufthansa customer service advised me to contact you to arrange a feasible return schedule within the 30 Day Phil. Visa allowance...

Read full review
Exchange, Refund and Cancellation Policy
1.7 (224 reviews)
1.5 (51 reviews)
Reviewer's quote

After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

Read full review

Been waiting on refund since 26 March, Its now 20 July..

Read full review
Level of Comfort
2.2 (222 reviews)
1.8 (50 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

Read full review

I realized this was my mistake, but they should be some level of compassion when customer make an honest mistake and tried to correct it as quick as I did. If I called several days later asking to make a change, which I done before, I have no issue paying this ridiculous fee. I can definitely tell...

Read full review
Website
2.1 (215 reviews)
2.1 (54 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

Read full review

Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

Read full review

Delta Airlines and Philippine Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Poor customer service
  • No communication between departments
  • Complaints procedure

Delta Airlines and Philippine Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Read full review
5

The last part of my wifes flight is from Seoul, Korea to Manila, Philippines, and I received an email stating that that...

Read full review
5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

Read full review
4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

Read full review

Delta Airlines and Philippine Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Read full review
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

Read full review
1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

Read full review
1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

Read full review

Delta Airlines and Philippine Airlines Latest Reviews

Recent published reviews
No votes

What do you have to do with Delta you can't answer my question if you're not Delta

Read full review
No votes

I have already an Exceptional permit for home quarantine upon arrival to Doha and PCR test results as it conducted in...

Read full review
No votes

They never refunded my ticket money which they cancelled my flight for the 3/25/2020

Read full review
No votes

Phone number busy. Perhaps not working.

Read full review

Delta Airlines and Philippine Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (98 reviews)
  • Delta Airlines Flight Booking (81 reviews)
  • Philippine Airlines Flight (50 reviews)
  • Philippine Airlines Flight Booking (22 reviews)
  • Philippine Airlines Customer Care (18 reviews)