PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Philippine Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Philippine Airlines

Delta Airlines and Philippine Airlines Overview

Total reviews
915
117
Company responses
0
0
Issues resolved
5
0

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 798 reviews more than Philippine Airlines received since May 30, 2010.

Delta Airlines and Philippine Airlines Consumer Ratings

Rank
63 out of 621 in Transport category
85 out of 621 in Transport category
Customer service
42 in category
75 in category
Staff
43 in category
63 in category
Level of Comfort
50 in category
73 in category

According to consumer ratings and reviews, Delta Airlines ranks 22 points higher in the Transport category than Philippine Airlines. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 148 points higher than the worst rated brand in this category. At the same time, Philippine Airlines was rated 1.1 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than Philippine Airlines. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 74% greater than other in category. Philippine Airlines however was rated 1.6 stars and it is 62% greater than other in category.

Delta Airlines and Philippine Airlines Rating Details

Customer service
1.4 (201 reviews)
1.1 (41 reviews)
Reviewer's quote

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B

Im in connecting flight from Abu Dhabi to Butuan City.I am writing this complain to raise that whatever items that should not be hand carry must address on the first scanning in order for passenger to plan ahead before final check in and all of the sudden they will said this is for check in items...

PissedConsumer1483297
Staff
1.8 (178 reviews)
1.6 (36 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

However, my check-in was denied because i did not have a ESTA i explained that i do not need it but, the staff did not allowed me to checked in so, i barely got the ESTA just 20 mins before departure, so i could not even checked in my baggage therefore, in that morning and when i stopped by Manila...

Beomyong L
Level of Comfort
2 (168 reviews)
1.6 (35 reviews)
Reviewer's quote

That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...

Nobuhito M

I realized this was my mistake, but they should be some level of compassion when customer make an honest mistake and tried to correct it as quick as I did. If I called several days later asking to make a change, which I done before, I have no issue paying this ridiculous fee. I can definitely tell...

Dan H

Delta Airlines and Philippine Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
  • Direct flight to manila
  • Lazada
  • Easy to use
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • Poor complaint resolution
  • No communication between departments

Delta Airlines and Philippine Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

Delta Airlines and Philippine Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

Delta Airlines and Philippine Airlines Latest Reviews

Recent published reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews
1

Never been robbed by any airline like this ever. Got to check in desk only to be told I was 4 kilos over limit of only...

Read all 117 reviews

Delta Airlines and Philippine Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)
  • Philippine Airlines Flight (45 reviews)
  • Philippine Airlines Flight Booking (18 reviews)
  • Philippine Airlines Customer Care (14 reviews)