PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Philippine Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Philippine Airlines

Delta Airlines and Philippine Airlines Overview

Total reviews
1044
174
Company responses
0
0
Issues resolved
6
0

Delta Airlines and Philippine Airlines Consumer Ratings

Rank
77 out of 432 in Transport category
96 out of 432 in Transport category
Customer service
47 in category
84 in category
Level of Comfort
39 in category
70 in category
Website
50 in category
56 in category
Exchange, Refund and Cancellation Policy
46 in category
54 in category

Delta Airlines and Philippine Airlines Rating Details

Customer service
1.5 (243 reviews)
1.2 (54 reviews)
Reviewer's quote

...Thank goodness someone pointed out the customer service desk John Simmons was there I told him i was ready to hurt someone he said let me fix it. He got me on a flight with a 2 hour wait was fine so I want to tell you Mr. John Simmons in Atlanta kept me from going to jail...

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...Both Manila and Zamboanga customer service number no one picking up. And it is an international call cost me a lot. Your website doesnt help as well..

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Level of Comfort
2.1 (195 reviews)
1.8 (47 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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I realized this was my mistake, but they should be some level of compassion when customer make an honest mistake and tried to correct it as quick as I did. If I called several days later asking to make a change, which I done before, I have no issue paying this ridiculous fee. I can definitely tell...

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Website
2.2 (190 reviews)
2 (48 reviews)
Reviewer's quote

I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

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Exchange, Refund and Cancellation Policy
1.6 (186 reviews)
1.5 (48 reviews)
Reviewer's quote

Hello, I am writing to request a refund (instead of future flight credit) on 2 tickets that were purchased months ago. I have no interest in using the credit a year or two from now. I am in desperate need of the money now...

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I have processed a refund for my ticket no. 0792403412703 with booking no. P3XVEA last Feb 19 2020 and until now it is not refunded yet...

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Delta Airlines and Philippine Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • No communication between departments
  • Customer service

Delta Airlines and Philippine Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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4.3

Compline about pal employees surname Dacuya, leyzyl , she ask me me where I go, I told him California ,but she didn't...

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Delta Airlines and Philippine Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

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Delta Airlines and Philippine Airlines Latest Reviews

Recent published reviews
No votes

My stepchild is flying into Sacramento from Rdu Saturday June 13,2020 and her flight was changed to have a longer...

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1.3

I have processed a refund for my ticket no.0792403412703 with booking no.P3XVEA last Feb 19 2020 and until now it is...

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No votes

Trip Confirmation#H54RJZ
I just saw that Delta Airlines is cancelling service out of Avoca PA as of July 8, 2020. I have...

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1.2

I book tickit with Phillipine air. And for no reason they cancel my tickit. They have my money but are not doing there...

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Delta Airlines and Philippine Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)
  • Philippine Airlines Flight (48 reviews)
  • Philippine Airlines Flight Booking (22 reviews)
  • Philippine Airlines Customer Care (17 reviews)