PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malaysia Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malaysia Airlines
Delta Airlines

Malaysia Airlines and Delta Airlines Overview

Total reviews
87
928
Company responses
0
0
Issues resolved
0
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 928 reviews. It is 841 reviews more than Malaysia Airlines received since Dec 2, 2012.

Malaysia Airlines and Delta Airlines Consumer Ratings

Rank
91 out of 574 in Transport category
65 out of 574 in Transport category
Customer service
49 in category
43 in category
Staff
63 in category
43 in category
Website
92 in category
42 in category

According to consumer ratings and reviews, Delta Airlines ranks 26 points higher in the Transport category than Malaysia Airlines. People gave Malaysia Airlines 1.3 stars for Customer service criterion in Transport category and it is 143 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than Malaysia Airlines. Regarding Website criterion, consumers gave Malaysia Airlines 1.6 stars and it is 52% greater than other in category. Delta Airlines however was rated 2.2 stars and it is 78% greater than other in category.

Malaysia Airlines and Delta Airlines Rating Details

Customer service
1.3 (49 reviews)
1.4 (204 reviews)
Reviewer's quote

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

MD S

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Staff
1.6 (39 reviews)
1.8 (181 reviews)
Reviewer's quote

...Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

Hartford

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC
Website
1.6 (39 reviews)
2.2 (161 reviews)
Reviewer's quote

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

PissedConsumer1113382

...I tried calling Delta Security but the phone # at their website is no longer in service. Trying other #'s got me a menu about everything except Security. The pkg...

Estefanie

Malaysia Airlines and Delta Airlines Pros and Cons

Pros
  • Aircraft
  • Staff on board
  • Staff at the airport
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Poor customer service
  • Hated
  • Customer service no help at all
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Malaysia Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Malaysia Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airl...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Malaysia Airlines and Delta Airlines Latest Reviews

Recent published reviews
1

Dear Concern,
I am MD SULIMAN HOSSIN, purchased an online ticket to fly KUL-DAC on 24th May by MH196 and return on 18th J...

Read all 87 reviews

Between your personnel passing the buck, the website not giving you the right department, you have no care about...

Read all 928 reviews

Malaysia Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Malaysia Airlines Customer Care (23 reviews)
  • Malaysia Airlines Flight (16 reviews)
  • Malaysia Airlines Flight Booking (8 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (77 reviews)
  • Delta Airlines Flight Booking (75 reviews)