PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Latam Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Latam Airlines

Delta Airlines and Latam Airlines Overview

Total reviews 1141 9
Company responses 0 0
Issues resolved 8 0

Delta Airlines and Latam Airlines Consumer Ratings

Rank
71 out of 450 in Transport category
163 out of 450 in Transport category
Customer service
48 in category
53 in category
Exchange, Refund and Cancellation Policy
43 in category
66 in category
Level of Comfort
38 in category
96 in category
Website
54 in category
169 in category

Delta Airlines and Latam Airlines Rating Details

Customer service
1.6 (278 reviews)
1.5 (6 reviews)
Reviewer's quote

...Bad Customer Service..

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... is it possible that even if you try to change your flight on the website it sends you to a link and then you get a message saying that You would have to call customer service. That is exactly what happened to me and so many customers. Its not fair and they dont have the right to steal customers money and expect them ...

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Exchange, Refund and Cancellation Policy
1.7 (231 reviews)
1.4 (5 reviews)
Reviewer's quote

Refund was issued upon request..

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The trip for 05/28 was canceled by the airline, they didn't even contact me to inform about the cancellation, I looked on the website and called the agency where I bought the tickets (Trip. com), well, the tickets were rescheduled for 09/14/2020. At the beginning of the month when checking on the...

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Level of Comfort
2.2 (228 reviews)
1.5 (4 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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Website
2.2 (222 reviews)
1 (5 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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trying to buy a ticket but you guys keep on hanging on me

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Delta Airlines and Latam Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
No votes
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Loose seat
  • Food
  • Fact that i had items stolen from the overhead compartment

Delta Airlines and Latam Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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3.4

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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No votes

Delta Airlines and Latam Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vege...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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Delta Airlines and Latam Airlines Latest Reviews

Recent published reviews
No votes

I Denis Karanja Ngugi wish to apply for airline cabin crew / flight attendant in your airline. Have a certificate in IAT...

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1

trying to buy a ticket but you guys keep on hanging on me

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1

Was not notified of cancelled flight As part of my ticket by air Baltic from Riga Latvia to Amsterdam for flight back to...

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1

I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife...

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Delta Airlines and Latam Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Delta Airlines Flight Attendant (62 reviews)
  • Latam Airlines Baggage Policy (2 reviews)