PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Latam Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Latam Airlines

Delta Airlines and Latam Airlines Overview

Total reviews
915
3
Company responses
0
0
Issues resolved
5
0

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 912 reviews more than Latam Airlines received since Jan 15, 2017.

Delta Airlines and Latam Airlines Consumer Ratings

Rank
62 out of 620 in Transport category
31 out of 620 in Transport category
Customer service
42 in category
16 in category
Staff
44 in category
10 in category
Level of Comfort
50 in category
14 in category

According to consumer ratings and reviews, Latam Airlines ranks 31 points higher in the Transport category than Delta Airlines. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 149 points higher than the worst rated brand in this category. At the same time, Latam Airlines was rated 2.5 stars for Customer service criterion in this category and it is 175 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Latam Airlines has a higher rating than Delta Airlines. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 74% greater than other in category. Latam Airlines however was rated 3 stars and it is 93% greater than other in category.

Delta Airlines and Latam Airlines Rating Details

Customer service
1.4 (201 reviews)
2.5 (2 reviews)
Reviewer's quote

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vegetarian meals and also broke the zipper pull of my checked baggage so now its very difficult to open and close the bag. When I filed a complaint on this, I was told:"Unfortunately,...

Mahendra S
Staff
1.8 (178 reviews)
3.5 (2 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN US-Chile as normally travel on AA. It has not been a good experience having my cell phones stolen from my backpack in the overhead locker whilst I was sleeping. I know for certain I...

Ahron
Level of Comfort
2 (168 reviews)
3 (1 review)
Reviewer's quote

That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...

Nobuhito M

No items

Delta Airlines and Latam Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
No votes
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Loose seat
  • Food
  • Fact that i had items stolen from the overhead compartment

Delta Airlines and Latam Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

3.5

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN...

Delta Airlines and Latam Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1.3

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vege...

Delta Airlines and Latam Airlines Latest Reviews

Recent published reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews

I was on LA500 in seat 12a on 12th January. I had my cell phones in the lounge in Miami before the flight and put them...

Read all 3 reviews

Delta Airlines and Latam Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)
  • Latam Airlines Baggage Policy (1 review)