PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Latam Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Latam Airlines

Delta Airlines and Latam Airlines Overview

Total reviews
1138
8
Company responses
0
0
Issues resolved
8
0

Delta Airlines and Latam Airlines Consumer Ratings

Rank
63 out of 436 in Transport category
138 out of 436 in Transport category
Customer service
47 in category
42 in category
Exchange, Refund and Cancellation Policy
44 in category
65 in category
Level of Comfort
38 in category
95 in category
Website
53 in category
171 in category

Delta Airlines and Latam Airlines Rating Details

Customer service
1.5 (274 reviews)
1.6 (5 reviews)
Reviewer's quote

...Its impossible to get any customer service online and no phone # provided. These companies have even changed the conditions of the trip insurance contract we bought. It covers nothing now but they claim falsely they will help you with your claims..

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... is it possible that even if you try to change your flight on the website it sends you to a link and then you get a message saying that You would have to call customer service. That is exactly what happened to me and so many customers. Its not fair and they dont have the right to steal customers money and expect them ...

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Exchange, Refund and Cancellation Policy
1.7 (222 reviews)
1.4 (5 reviews)
Reviewer's quote

After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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The trip for 05/28 was canceled by the airline, they didn't even contact me to inform about the cancellation, I looked on the website and called the agency where I bought the tickets (Trip. com), well, the tickets were rescheduled for 09/14/2020. At the beginning of the month when checking on the...

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Level of Comfort
2.2 (220 reviews)
1.5 (4 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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Website
2.1 (214 reviews)
1 (4 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vegetarian meals and also broke the zipper pull of my checked baggage so now its very difficult to open and close the bag. When I filed a complaint on this, I was told:"Unfortunately,...

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Delta Airlines and Latam Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
No votes
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Loose seat
  • Food
  • Fact that i had items stolen from the overhead compartment

Delta Airlines and Latam Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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3.4

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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No votes

Delta Airlines and Latam Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vege...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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Delta Airlines and Latam Airlines Latest Reviews

Recent published reviews
3.3

The company can reach out directly to you and resolve your issue.
You can get support and advice from other users that ha...

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1

I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife...

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No votes

I arrived at Sky Harbor airport this morning to for a flight to Minneapolis and found a long line to check in and only o...

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No votes

I want to buy a plane ticket from Paraguay or Brasil for July 2020. How do I check to see if there are any restrictions...

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Delta Airlines and Latam Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (348 reviews)
  • Delta Airlines Customer Care (102 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Latam Airlines Baggage Policy (2 reviews)