PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Latam Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Latam Airlines

Delta Airlines and Latam Airlines Overview

Total reviews 2647 113
Company responses 0 0
Issues resolved 30 0

Delta Airlines and Latam Airlines Consumer Ratings

Rank
58 out of 512 in Airlines and Air Transport category
75 out of 512 in Airlines and Air Transport category
Customer service
66 in category
59 in category
Product or Service Quality
70 in category
71 in category
Level of Comfort
56 in category
89 in category
Exchange, Refund and Cancellation Policy
64 in category
81 in category

Delta Airlines and Latam Airlines Rating Details

Customer service
1.7
(733 reviews)
1.8
(57 reviews)
Reviewer's quote

The customer service representative was above and beyond cordial. She helped me. I truly appreciate her professionalism and dedication...

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Bad customer service SCL airport's sales team at the front desk. I tried to solve baggage problem, the sales man at the front desk was rude, 0 customer service, I'm don't looking for anything free, just a minimum customer service ( I have 60 years old)..

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Product or Service Quality
2
(583 reviews)
2
(48 reviews)
Reviewer's quote

...Miserable service..

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...The issue started with the customer phone service itself, not the refunding. You can't find their phone number except on pissed consumer. com The one given is in the US, thus very costly...

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Level of Comfort
2.3
(570 reviews)
2
(49 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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I called yesterday to have my flight changed, and it could be changed for under $200. today it cost more than $300. I'm going to have to keep calling until I get an agent with whom I can talk sensibly. it cost less than $200 just to buy a brand new ticket. this is absurd! no more Latam for me!

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Exchange, Refund and Cancellation Policy
1.9
(567 reviews)
1.7
(41 reviews)
Reviewer's quote

...My complaint involves a company policy which needs to be addressed. As a result I canceled my Delta American Express card..

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...00 refund. Every time I talk to them I get the run around. They open a new case, they close the case...

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Delta Airlines and Latam Airlines Pros and Cons

Pros
  • Trrible on line or phone customer service
  • Previous great service
  • I survived the flight
  • Good company
  • Direct flights
  • Would have been great times
Cons
  • Bad customer service
  • Terrible service
  • Worst customer service on any airline i have ever flown on
  • Awful custumer service
  • Bad customer service
  • Unresponsive

Delta Airlines and Latam Airlines Most Positive Reviews

Top rated reviews
5

Hi i called 100 times i just request please at least that an agent gone call me back please i am flying this coming...

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5

Dana was extremely helpful during the prices which was awful through the Go To Gate booking company we ordered from. The...

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5

Flew to Aruba attempted to check in and noticed that we didnโ€™t see the upgrade we purchased on our seats. Aruba agents w...

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5

La seรฑorita que me atendiรณ fue muy Cortez y clara en explicar el proceso y aclarar puntos importantes para mi en mi...

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Delta Airlines and Latam Airlines Most Critical Reviews

Lowest rated reviews
1

I was flying Delta from Knoxville to Buenos Aires. Delta cancelled my flight between Atlanta and BA a day before flying,...

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1

I called yesterday to have my flight changed, and it could be changed for under $200. today it cost more than $300. I'm...

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1

I purchased main cabin 1 tickets and we were both assigned middle row seats, row 32 and 38. When we boarded they moved...

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1

I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife...

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Delta Airlines and Latam Airlines Latest Reviews

Recent published reviews
5

My sister was put in the hospital and I had to stay in Utah with her. Delta was very helpful with changing her...

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No votes

Latam list my baggage. Found it after 12 days but didnt send it for another 4.5 weeks! I had 5.5 weeks left of holiday...

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No votes

Dear Delta Airlines,
me and my girlfriend were supposed to fly from Berlin to Jamaica today but the airlines which we got...

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3.3

Bad customer service SCL airport's sales team at the front desk. I tried to solve baggage problem, the sales man at the...

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