PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Delta Airlines

Frontier Airlines and Delta Airlines Overview

Total reviews 938 1141
Company responses 0 0
Issues resolved 7 8

Frontier Airlines and Delta Airlines Consumer Ratings

Rank
128 out of 450 in Transport category
71 out of 450 in Transport category
Customer service
78 in category
48 in category
Additional Fees
93 in category
53 in category
Website
106 in category
54 in category
Level of Comfort
101 in category
38 in category

Frontier Airlines and Delta Airlines Rating Details

Customer service
1.2 (388 reviews)
1.6 (278 reviews)
Reviewer's quote

...Called the customer service number, and they have an automated System asking what you are calling about. When I provided the information As to what I was calling about I was advised to call a long distance Number! What a hassle and very poor customer service!..

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...Bad Customer Service..

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Additional Fees
1.3 (344 reviews)
1.8 (200 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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Las Vegas event cancelled, ticket master returns face value of ticket not what I paid or the fees, the Cosmopolitan God bless them returned every penny, orbitz and delta have refunded nothing and provided a very confusing and as such unusable e credit that appears to be a way of keeping the money....

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Website
1.6 (327 reviews)
2.2 (222 reviews)
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Level of Comfort
1.4 (319 reviews)
2.2 (228 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Frontier Airlines and Delta Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Frontier Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I had an amazing experience with frontier best airline.

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Frontier Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Frontier Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I booked a flight for December 4 and my flight has been changed twice already. Before I book this flight your Internet...

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No votes

I Denis Karanja Ngugi wish to apply for airline cabin crew / flight attendant in your airline. Have a certificate in IAT...

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1

I made a reservation online. Did not receive a confirmation code. Called the customer service number, and they have an...

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1

Was not notified of cancelled flight As part of my ticket by air Baltic from Riga Latvia to Amsterdam for flight back to...

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Frontier Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Delta Airlines Flight Attendant (62 reviews)