PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Delta Airlines

Frontier Airlines and Delta Airlines Overview

Total reviews
699
929
Company responses
0
0
Issues resolved
5
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 929 reviews. It is 230 reviews more than Frontier Airlines received since Apr 11, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Delta Airlines customer service.

Frontier Airlines and Delta Airlines Consumer Ratings

Rank
99 out of 576 in Transport category
65 out of 576 in Transport category
Customer service
62 in category
43 in category
Additional Fees
76 in category
50 in category
Level of Comfort
87 in category
39 in category

According to consumer ratings and reviews, Delta Airlines ranks 34 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 131 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 150 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Delta Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 55% greater than other in category. Delta Airlines however was rated 2 stars and it is 80% greater than other in category.

Frontier Airlines and Delta Airlines Rating Details

Customer service
1.2 (292 reviews)
1.4 (204 reviews)
Reviewer's quote

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Additional Fees
1.3 (264 reviews)
1.6 (150 reviews)
Reviewer's quote

...The service rep had to put me on hold to get authorization for a courtesy waiver of the cancelation fees. Are you kidding me? Like they would even consider charging a fee because they canceled half of our trip??? We re-booked on Delta Air. I see no reason to ever book on Frontier in the future..

Robin L

...The slick baggage fees. The seat thing is the most derogatory downplay I have ever seen. How can you buy a ticket with nowhere to sit and have to wait to get a seat at the gate spreaded out all over the plane away from your family...

Aza B
Level of Comfort
1.4 (250 reviews)
2 (171 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

My f

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

PissedConsumer625914

Frontier Airlines and Delta Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Frontier Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Frontier Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Frontier Airlines and Delta Airlines Latest Reviews

Recent published reviews

Need to book a flight reservations

Read all 699 reviews

They have delay my fly 3 time i will be missing a date from work .im very disappointed. With no explanation

Read all 929 reviews

Frontier Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (302 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (77 reviews)
  • Delta Airlines Flight Booking (75 reviews)