PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Delta Airlines

Frontier Airlines and Delta Airlines Overview

Total reviews
905
1136
Company responses
0
0
Issues resolved
7
7

Frontier Airlines and Delta Airlines Consumer Ratings

Rank
120 out of 438 in Transport category
63 out of 438 in Transport category
Customer service
82 in category
48 in category
Additional Fees
95 in category
60 in category
Website
108 in category
53 in category
Exchange, Refund and Cancellation Policy
88 in category
44 in category

Frontier Airlines and Delta Airlines Rating Details

Customer service
1.2 (373 reviews)
1.5 (273 reviews)
Reviewer's quote

...I have called customer service over 40 times and they are rude, nasty, and dont speak English. They have me on hold now for 2 hours. They always hang up on me and interrupt me while Im telling the scenario...

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...Its impossible to get any customer service online and no phone # provided. These companies have even changed the conditions of the trip insurance contract we bought. It covers nothing now but they claim falsely they will help you with your claims..

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Additional Fees
1.3 (327 reviews)
1.7 (193 reviews)
Reviewer's quote

After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the website) we get to the check in stand and she says oh unfortunately you are too late. Our next flight will go...

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...I'm sorry but what the *** are you doing charging these kind of prices? Are you nuts????? The same trip with Southwest is $146 no baggage fees. Again are you nuts? Shame on you..

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Website
1.6 (313 reviews)
2.1 (213 reviews)
Reviewer's quote

Our flights were cancelled due to covid -19 we have been trying to reschedule for over a month the website does not allow you to reschedule. We have waiting on hold over 4 hours plus+++ for a refund or to schedule our flights. We have send emails as well, with no response...

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
1.2 (309 reviews)
1.7 (221 reviews)
Reviewer's quote

Had to spend 2 nights in a hotel which the airline would not refund. When I arrived for my flight, instead of offering a compromise for the $400 I paid for the hotel they charged me more for luggage than they did On my original flight and said I was lucky they hadnt charged me that amount...

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After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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Frontier Airlines and Delta Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Frontier Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I had an amazing experience with frontier best airline.

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Frontier Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Frontier Airlines and Delta Airlines Latest Reviews

Recent published reviews
1

Representative did not move my flight as asked. Due to this I was considered a no show. When I arrived at the airport...

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4.8

Wanted to reach out and applaud you for your commitment to keeping everyone safe and healthy. I flew a competitor on an...

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No votes

Can not fly to Florida due to COVID19. Was unable to receive a refund. Was hoping to get the money to feed my Family, ho...

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1.8

I purchased a flight from Greensboro, NC to Miami FL, Mon 5/11/2020. This flight was transportation to Miami for Carniva...

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Frontier Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (328 reviews)
  • Frontier Airlines Customer Care (76 reviews)
  • Frontier Airlines Flight Booking (60 reviews)
  • Delta Airlines Flight (348 reviews)
  • Delta Airlines Customer Care (102 reviews)
  • Delta Airlines Flight Booking (82 reviews)