PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lenovo and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lenovo
1.7
Dell
1.7
Lenovo
Dell

Lenovo and Dell Overview

Total reviews 541 972
Company responses 0 0
Issues resolved 11 11

Lenovo and Dell Consumer Ratings

Rank
691 out of 2839 in Appliances and Electronics category
686 out of 2839 in Appliances and Electronics category
Customer service
591 in category
586 in category
Product or Service Quality
530 in category
581 in category
Website
553 in category
527 in category
Warranty
515 in category
501 in category

Lenovo and Dell Rating Details

Customer service
1.3
(278 reviews)
1.3
(319 reviews)
Reviewer's quote

Just got the laptop, started setup, it froze on the Microsoft privacy settings page, still frozen hours later, customer service useless, you have to pay 46 dollars a year to use their Ask Help line, so I have had it les than a day and it is worthless, will have to return it, will never buy or...

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...I call the customer service department. They have no clue what is being done where the computer is nothing. After a 3 to4 hour phone call, and 5 or 6 transfers they ask me what I want??? No one tells me that I had the option to get a different laptop as, I am SOOOO disappointed with this one...

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Product or Service Quality
1.5
(252 reviews)
1.5
(273 reviews)
Reviewer's quote

...Lenovo Service is horrible, I cannot even figure out how to contact someone their to get some answers. the person I am dealing with now is the case manager (Tumeka) but I would say this person does not have a clue. If you get assigned to her I would suggest asking to have the case reassigned...

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...I urge anyone reading this to avoid buying any products from Dell Computer. They offer service for a price, but if you really NEED service, you get the kind of service a bull gives to a cow..

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Website
1.8
(224 reviews)
1.9
(259 reviews)
Reviewer's quote

...II purchased a custom Y720 laptop through the Lenovo website back in August of 2017. Yes, I realize that this was 5 years ago. However, it is still what I consider to be a valid sales contract, one that has yet to be satisfied...

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I moved around the website all day and night trying to turn Narrator, and the instructions focus is installing and mentions how Narrator on but not off. The website is g The Customer Service is AI configure it out yourself. Website focus is business customers and sales, leaving individuals who own...

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Warranty
1.5
(219 reviews)
1.6
(239 reviews)
Reviewer's quote

My dog pulled my computer down by accident, and it is not covered by their warranty. Now I'm out $1000 and a computer. I cannot afford to buy a new one as this was bought with a lump sum owed to me..

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...My computer (Insipiron 5477) is slowly dying on performance, and it's still under warranty. I am trying to either get the computer fixed or replaced, but nothing has been actioned. Given I have consumer rights under my 4-year warranty, I will be escalating this to Consumer Affairs for lodgement...

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Lenovo and Dell Pros and Cons

Pros
  • Price
  • Products when they work
  • Product
  • Non
  • I was coned riped off lied to false addvertsment
  • Fooling customers
Cons
  • Customer service
  • Customer care poor competencies
  • False promises
  • Customer service
  • Worst customer service
  • Service and product

Lenovo and Dell Most Positive Reviews

Top rated reviews
5

This afternoon, suddenly pointer disappear. I have tried to back up, to click the F6 key and restore, nothing makes the...

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5

On the phone for 2 hours then get transferred and hung up on.....

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5

Great my item were return back to the...

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5

Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...

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Lenovo and Dell Most Critical Reviews

Lowest rated reviews
1

The worker is not allowing me to talk to manger I only had this item a month it not working it terrible I pad

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1

I have purchased this item several years ago. I also purchased 5 years warranty. Since then Im having problem with the...

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1

I recently sent my computer from Oregon all the way to Texas for repairs. Knowing that my ac power portal was damaged....

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1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

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Lenovo and Dell Latest Reviews

Recent published reviews
1

Indicated it would take a month once they got it. I called in and had it escalated and they shipped it in less than 1...

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1.3

I have been buying Dell Computers for decades. I have finally reached the end of my tolerance for their mistreatment of...

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1

I sent an email to lenovo and they simply blocked the message and didn't reply to the message. I still don't know why th...

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2

I PURCHASED NEW DELL LAPTOP BUT IT IS NOT FUNCTION WELL (.) I GET CHECKED FROM SERVICE CENTRE AT NOIDA -15 BUT THE...

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