Lenovo vs Dell
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lenovo and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Lenovo and Dell Overview
Total reviews | 541 | 972 |
Company responses | 0 | 0 |
Issues resolved | 11 | 11 |
Lenovo and Dell Consumer Ratings
Lenovo and Dell Rating Details
Lenovo and Dell Pros and Cons
- Price
- Products when they work
- Product
- Non
- I was coned riped off lied to false addvertsment
- Fooling customers
- Customer service
- Customer care poor competencies
- False promises
- Customer service
- Worst customer service
- Service and product
Lenovo and Dell Most Positive Reviews
This afternoon, suddenly pointer disappear. I have tried to back up, to click the F6 key and restore, nothing makes the...
On the phone for 2 hours then get transferred and hung up on.....
Great my item were return back to the...
Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...
Lenovo and Dell Most Critical Reviews
The worker is not allowing me to talk to manger I only had this item a month it not working it terrible I pad
I have purchased this item several years ago. I also purchased 5 years warranty. Since then Im having problem with the...
I recently sent my computer from Oregon all the way to Texas for repairs. Knowing that my ac power portal was damaged....
I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...
Lenovo and Dell Latest Reviews
Indicated it would take a month once they got it. I called in and had it escalated and they shipped it in less than 1...
I have been buying Dell Computers for decades. I have finally reached the end of my tolerance for their mistreatment of...
I sent an email to lenovo and they simply blocked the message and didn't reply to the message. I still don't know why th...
I PURCHASED NEW DELL LAPTOP BUT IT IS NOT FUNCTION WELL (.) I GET CHECKED FROM SERVICE CENTRE AT NOIDA -15 BUT THE...
Lenovo has worse customer service than dell. My brother has used a dell product for 4 years and i have used Lenovo's laptop for four months.
Product or Service Quality
same
Can't compare. I've never conducted any business with Lenovo.
Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith
How would you compare Lenovo vs Dell?
They are about the same when it comes to customer service, poor.
Product or Service Quality
They both make a decent product. The Lenovo tablets are a little inferior to the top tier brands however work okay for the casual user.
Never needed dell customer service, because the machine was in good condition. Lenovo has the worst customer service.
They won't guide me even in my inquiries about purchasing the guarantee.
Product or Service Quality
Premium. I have a dell laptop that I bought in 2011 and it is in excellent condition.
On the contrary the lenovorI recently purchased is not performing well and the customer service does not respond.
Dell is much better than Lenovo
Product or Service Quality
Dell has the best build quality than Lenovo