Dell vs Lenovo
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Dell
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- 5 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 710 TOTAL REVIEWS
Rank
296 out of 2663
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS1
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SUCCESSFUL100%
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AVG CALL DURATION04:46
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ISSUES RESOLVED0%
Top Products and Services
Lenovo
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 208 TOTAL REVIEWS
Rank
301 out of 2663
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS7
-
SUCCESSFUL86%
-
AVG CALL DURATION01:45
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ISSUES RESOLVED0%
Top Products and Services
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Top Rated Dell Reviews
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Dell - Don't bother buying the 24 hour in house service
I will never do business with Dell again. In December 2018 the LOST my wifes laptop for 3 weeks. When I bitched loud enough we got a call saying OOPS...
Dell - The worst company I've ever dealed with
I purchased TV from Dell in July 9th. It came in July 17th. When I opened the box, screen was broken. I called salesman who took my order and told him...
Dell - Poor customer service!!
So I ordered a Nighthawk X6 wifi extender after being assured by Dell that it would be compatible with my Verizon wifi. I ordered and paid for it on...
Dell - Bad product Precision 7530, terrible service, lesser computer substitution
In July 2018 I purchased a Dell Precision 7530 with a discrete Nvidia Quadro P2000 video card. All went well until the end of September of 2018, when...
Not Impressed with Dell
First, I had the computer (XPS27 AIO) in the shopping cart and saved it formally with my information, etc. Next morning, it was "no longer...
Dell - Defective screen
My "new" refurbished 9560 which is less than eight weeks old, has a faulty screen/hinge. I am pretty disgusted with Dell right now (prior to this...
Dell does not allow the pickup of a computer from FedEx Office
I ordered a $1700 computer from Dell through their website, paid upfront and waited for a week for it to be shipped. It was finally shipped through...
Order cancelled by Dell and no refund
I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order wa...
Top Rated Lenovo Reviews
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Lenovo - Warrenty support
I called the tech department and got a referral for a repair needed under warrenty. The computer was less than two months old. I was told it was cover...
Lenovo - Tablet Stolen - bad Service
My husband's tablet stopped working after 6 months of light use. He contacted customer service and followed the instructions for sending it back for s...
Lenovo - Bad Quality Laptop. Worst Customer Service
Bought a Yoga in August 2018. January 2019, piece of junk dead! Hardly 6 months. Customer Service: heavily accented English, impossible to...
Lenovo - Purchase gone bad
Purchased a computer 1/29/2018, that's this year! Call my warranty company for them to tell me that the manufacturer who is responsible up to a year....
Lenovo - Mostly a question.
I bought a Lenovo AIO-520? (Series) a few months back. My top request was that it included Word Processing. The clerk said it had Word, which I've use...
Lenovo - Poor customer service
I have an extended warranty on my Lenovo laptop, which I purchased because the machine (a nearly $2,000 laptop) has repeatedly broken down. I have...
Lenovo - Poor product, useless customer service
Cavet Emptor
Purchased Lenovo Ideapad 120S. Worked great thru a couple windows 10 upgrades, then suddenly failed when an upgrade was too big. The devic...
Purchased Lenovo Ideapad 120S. Worked great thru a couple windows 10 upgrades, then suddenly failed when an upgrade was too big. The devic...
Lenovo - Don't bother purchasing off the website
Ordered of 3 Aug.
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
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How do you compare Dell vs Lenovo?
Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith