PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Lenovo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
Lenovo

Dell and Lenovo Overview

Total reviews
746
224
Company responses
0
0
Issues resolved
6
3

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 746 reviews. It is 522 reviews more than Lenovo received since Oct 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dell customer support team and Lenovo customer service.

Dell and Lenovo Consumer Ratings

Rank
319 out of 2895 in Appliances and Electronics category
325 out of 2895 in Appliances and Electronics category
Customer service
232 in category
280 in category
Product or Service Quality
210 in category
212 in category
Website
296 in category
306 in category

According to consumer ratings and reviews, Dell ranks 6 points higher in the Appliances and Electronics category than Lenovo. People gave Dell 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 410 points higher than the worst rated brand in this category. At the same time, Lenovo was rated 1.2 stars for Customer service criterion in this category and it is 362 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lenovo has a higher rating than Lenovo. Regarding Website criterion, consumers gave Dell 1.9 stars and it is 54% greater than other in category. Lenovo however was rated 1.8 stars and it is 52% greater than other in category.

Dell and Lenovo Rating Details

Customer service
1.3 (162 reviews)
1.2 (89 reviews)
Reviewer's quote

They had a Black Friday sale on a XPS 8930 for a price of $586.42. I ordered it on 11/30/19 on 12/2/19 they email my credit card not go thought I called and update my payment they said it was a glitch in their sale dept and they could not offer me the same deal at that price now , I could reorder...

Germain

I have tried for days to reach their customer support. It is always a 30 to 45 min targeted wait time but in reality over an hour or more listening to the same crap playing. I tried scheduling a call back from them 4 times and never received a call...

Lajune
Product or Service Quality
1.6 (143 reviews)
1.6 (85 reviews)
Reviewer's quote

...They over sold the products on Black Friday & Cyber Monday and your left hanging. Will never deal with them again..

Gwendolen

...Lenovo had me take it to a local service center where a week later the technician recommended I send it in. Once received at Lenovo I received an email saying it would typically be 6 days for repairs. Three weeks later I finally get a call from Lenovo saying the hard drive is once again bad...

Avelyn
Website
1.9 (136 reviews)
1.8 (74 reviews)
Reviewer's quote

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

...I took the screenshot of the product description from their website as well on Friday (attached) so that i can show them if needed. 8. Today 11/11/2019 after trying for 7 times i gave up...

Kallal P

Dell and Lenovo Pros and Cons

Pros
  • Product
  • Having a laptop
  • Fooling customers
  • Product
  • Products when they work
  • Price
Cons
  • Customer service
  • Worst customer service
  • Service and product
  • Customer service
  • Spending hours with customer service
  • Service is the worse

Dell and Lenovo Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

5

Automatic fans off power off

Dell and Lenovo Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

1

On July 26th, 2014, I ordered the Thinkpad laptop, E431 62771H9 from www.suning.com, which is the online store of Suning...

Dell and Lenovo Latest Reviews

Recent published reviews
1.2

I purchased a Dell Inspiron. I compared chips and O/S performance to similar size tablets. Dell was considered equal or...

Read all 746 reviews

they do nothing they say they will do... do not answer the calls say they will call you back- they do not.

Read all 224 reviews

Dell and Lenovo Products and Services

Most reviewed product and services
  • Dell Laptop (240 reviews)
  • Dell Desktop Computer (57 reviews)
  • Dell Customer Care (50 reviews)
  • Lenovo Laptop (89 reviews)
  • Lenovo Tablet (10 reviews)
  • Lenovo Repair (9 reviews)