PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Lenovo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
Lenovo

Dell and Lenovo Overview

Total reviews
755
227
Company responses
0
0
Issues resolved
6
3

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 755 reviews. It is 528 reviews more than Lenovo received since Oct 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dell customer support team and Lenovo customer service.

Dell and Lenovo Consumer Ratings

Rank
319 out of 2615 in Appliances and Electronics category
325 out of 2615 in Appliances and Electronics category
Customer service
245 in category
288 in category
Product or Service Quality
215 in category
218 in category
Website
303 in category
318 in category

According to consumer ratings and reviews, Dell ranks 6 points higher in the Appliances and Electronics category than Lenovo. People gave Dell 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 406 points higher than the worst rated brand in this category. At the same time, Lenovo was rated 1.2 stars for Customer service criterion in this category and it is 363 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lenovo has a higher rating than Lenovo. Regarding Website criterion, consumers gave Dell 1.8 stars and it is 53% greater than other in category. Lenovo however was rated 1.8 stars and it is 51% greater than other in category.

Dell and Lenovo Rating Details

Customer service
1.3 (169 reviews)
1.2 (91 reviews)
Reviewer's quote

Called customer service and after several minutes with a poor English speaking associate, I was forwarded to the tech dept. After 40 minutes of frustration, I was given a none 800 telephone number and advised to contact the software company. Called the software company and hung up after waiting...

victor b

...I have called customer service twice and they are the least bit helpful. They have no clue what is going on with my order. I asked to speak to a supervisor, and they refused to put supervisors on the phone...

Tanasia
Product or Service Quality
1.6 (149 reviews)
1.6 (87 reviews)
Reviewer's quote

...Most of there on line customer service is in India who the *** nows where else. Very hard to understand. There opening cases calling pilot...

Gaius

I bought a Lenovo Thinkpad T570 and an extended warranty (next business day on-site service). This laptop has been worked on 5 times by IBM field service. The system board has been replaced twice along with other modules at different times...

Meredyth
Website
1.8 (142 reviews)
1.8 (77 reviews)
Reviewer's quote

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

...I took the screenshot of the product description from their website as well on Friday (attached) so that i can show them if needed. 8. Today 11/11/2019 after trying for 7 times i gave up...

Kallal P

Dell and Lenovo Pros and Cons

Pros
  • Product
  • Having a laptop
  • Fooling customers
  • Product
  • Products when they work
  • Price
Cons
  • Customer service
  • Worst customer service
  • Service and product
  • Customer service
  • Spending hours with customer service
  • Customer care poor competencies

Dell and Lenovo Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

5

Automatic fans off power off

Dell and Lenovo Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

1

On July 26th, 2014, I ordered the Thinkpad laptop, E431 62771H9 from www.suning.com, which is the online store of Suning...

Dell and Lenovo Latest Reviews

Recent published reviews
2.9

Purchased new PC tower and downloadable copy of PCmover pro. Followed download instructions via Dell Locker. Download...

Read all 755 reviews
1

I bought a Lenovo Thinkpad T570 and an extended warranty (next business day on-site service). This laptop has been worke...

Read all 227 reviews

Dell and Lenovo Products and Services

Most reviewed product and services
  • Dell Laptop (242 reviews)
  • Dell Desktop Computer (58 reviews)
  • Dell Customer Care (50 reviews)
  • Lenovo Laptop (90 reviews)
  • Lenovo Tablet (10 reviews)
  • Lenovo Repair (9 reviews)