Dell vs Lenovo
Start a new comparison
Dell
Lenovo
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Dell
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- 6 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 728 TOTAL REVIEWS
Rank
307 out of 2885
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS1
-
SUCCESSFUL100%
-
AVG CALL DURATION04:46
-
ISSUES RESOLVED0%
Top Products and Services
Lenovo
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 219 TOTAL REVIEWS
Rank
313 out of 2885
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS8
-
SUCCESSFUL75%
-
AVG CALL DURATION01:45
-
ISSUES RESOLVED0%
Top Products and Services
Add company to comparison
Top Rated Dell Reviews
Show more
Dell - Straight BAIT and SWITCH
Ordered a Inspiron 17 Model 3780 Order number 518082069 on August 22, 2019, I told RAJNESH KUMAR that I DID NOT want McAfee Live Safe fort my computer...
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Charge card for security reasons did not accept a charge and then Dell didn't try to resubmit it
Bought new computer that was two years old and dell would not honor the warranty
I recently purchased a dell 7285 2n1 through a dell partner retailer. The unit had issues with its battery upon arrival. I contacted dell support and...
Dell - 6 more. No computer
In Dec. 2018 my Dell computer, under warranty, went haywire. Today, 5/28/2019, I am still without a working computer. Four site visits. two motherboar...
Top Rated Lenovo Reviews
Show more
Lenovo - There are no some hot masters to execute
i have some problems with lenovo ideapad 130.
who can reply them?
13 5 1398
if i say no to below terms of service. how can go forward?!
who can reply them?
13 5 1398
if i say no to below terms of service. how can go forward?!
Lenovo - Ordered and waited for a month and still not receive my laptop!
I'm a student, I need to get a new laptop before or at least, around when my class begins (August 26). However, I had a really disappointed and frustr...
Lenovo - Excellent service
before i have contacted to before emails of lenovo, they did not reply.
i bought this laptop from iran tehran http://meghdadit.com/
1-shape of laptop wa...
i bought this laptop from iran tehran http://meghdadit.com/
1-shape of laptop wa...
Not happy with lenovo
had computer only 9 months when the print on the keys started to get light and wearing off. I called them and they said I WOULD HAVE TO SEND IT BACK A...
See also:
Companies are selected automatically by the algorithm.
How would you compare Dell vs Lenovo?
Can't compare. I've never conducted any business with Lenovo.
Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith