Dell vs Lenovo
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Dell
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- 5 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 721 TOTAL REVIEWS
Rank
299 out of 2868
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS1
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SUCCESSFUL100%
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AVG CALL DURATION04:46
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ISSUES RESOLVED0%
Top Products and Services
Lenovo
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 214 TOTAL REVIEWS
Rank
306 out of 2868
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS8
-
SUCCESSFUL75%
-
AVG CALL DURATION01:45
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ISSUES RESOLVED0%
Top Products and Services
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Top Rated Dell Reviews
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Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Charge card for security reasons did not accept a charge and then Dell didn't try to resubmit it
Dell - Defective screen
My "new" refurbished 9560 which is less than eight weeks old, has a faulty screen/hinge. I am pretty disgusted with Dell right now (prior to this...
Dell - The worst company I've ever dealed with
I purchased TV from Dell in July 9th. It came in July 17th. When I opened the box, screen was broken. I called salesman who took my order and told him...
Dell - I am soooo pissed!!!!!
About 8 years ago I purchased a Dell desktop computer and printer. Everything was going well until late May (2019). I placed an order for ink cartridg...
Dell - 6 more. No computer
In Dec. 2018 my Dell computer, under warranty, went haywire. Today, 5/28/2019, I am still without a working computer. Four site visits. two motherboar...
Dell does not allow the pickup of a computer from FedEx Office
I ordered a $1700 computer from Dell through their website, paid upfront and waited for a week for it to be shipped. It was finally shipped through...
I purchased a dell laptop late last year and loaded Windows Office onto it. What a piece of *** Slow, freezes, not intuitive, junk
Never hated a computer within days of purchasing it. Junk. I'll never buy another one. Total garbage
Dell - Double billing
I ordered a dell PowerEdge t440 server on Saturday, the order did not get paid by my banks fraud prevention dept. next day I noticed that and called m...
Top Rated Lenovo Reviews
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Lenovo - Another bad offshore service issue
Bought a Lenovo Essential Tab 7 5 weeks ago. Has worked OK until last night when it stopped charging. Contacted the retailer (Fingerhut) who wouldn't...
Wi-Fi dropouts in Lenovo T440s (20AQCTO01WW)
After chasing the red herrings Lenovo support had offered to customers with the same experience I had - mostly slurs on Wi-Fi vendor drivers - I...
Lenovo - Terrible customer service
I purchased a lenovo desktop May 23rd 2019 it never would work properly.I did all the tech support online, phone support finally they agreed to take...
Lenovo - Computer came back broken and not working
Dear Greg Brethour Customer Care Case Manager 919-294-0398 Email: reply directly to this email who is the head of customer relations said that since...
Lenovo - Tablet Stolen - bad Service
My husband's tablet stopped working after 6 months of light use. He contacted customer service and followed the instructions for sending it back for s...
Lenovo - Don't bother purchasing off the website
Ordered of 3 Aug.
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
Lenovo - Warrenty support
I called the tech department and got a referral for a repair needed under warrenty. The computer was less than two months old. I was told it was cover...
Lenovo - Purchase gone bad
Purchased a computer 1/29/2018, that's this year! Call my warranty company for them to tell me that the manufacturer who is responsible up to a year....
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How would you compare Dell vs Lenovo?
Can't compare. I've never conducted any business with Lenovo.
Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith