Dell vs Lenovo
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- 5 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 697 TOTAL REVIEWS
Rank
287 out of 2502
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS1
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SUCCESSFUL100%
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AVG CALL DURATION04:46
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ISSUES RESOLVED0%
Top Products and Services
- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 197 TOTAL REVIEWS
Rank
291 out of 2502
in Appliances and Electronics category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS6
-
SUCCESSFUL83%
-
AVG CALL DURATION01:54
-
ISSUES RESOLVED0%
Top Products and Services
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Top Rated Dell Reviews
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Dell - The worst company I've ever dealed with
I purchased TV from Dell in July 9th. It came in July 17th. When I opened the box, screen was broken. I called salesman who took my order and told him...
Dell - Labor Day Shopping: The Right and Wrong of It
Dell - Labor Day Shopping: The Right and Wrong of IT
6 minutes ago
NOT RESOLVED
1.5
Labor Day Shopping: The Right and the Wrong of It.
The weekend is just...
6 minutes ago
NOT RESOLVED
1.5
Labor Day Shopping: The Right and the Wrong of It.
The weekend is just...
Why should you avoid their product? Half A Year In, Dell Is No Better
(•‿•)
WHY IS THIS WOMAN SO HAPPY?
Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's...
WHY IS THIS WOMAN SO HAPPY?
Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's...
Dell - Bait and Switch
On their Labor Day pre-sale and item was advertised and when I made my decision to buy, it was sudddenly not available. ($949 computer for$699 compute...
Dell - Very poor quality product
I purchased a dell inspiron 24 3000 all in one from best buy on 6/30/18. On 7/29/18 I got a notice on the computer to run updates. I ran the updates...
Dell - Horrid no call backs Super 8 motel fixed computer in 2 minutes
2 hours of some dimwit never fixed getting on line you need to get out of 3rd world countries and hire people oh my gosh in USA YOUR WEALTH EXCEEDS YO...
Dell 944 Printer inop with windows 10. No solution from Dell
My Dell photo printer 944 does not appear to work with windows 10 and Dell appears to have no solution for this problem. Extremely difficult to consul...
DELL KNOWINGLY USES DEFECTIVE BATTERIES TO CHARGE FOR REPAIRS
The touchpad on my XPS laptop became lopsided. A search on the internet revealed that the problem was due to swelling of the battery and Dell has know...
Top Rated Lenovo Reviews
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Lenovo - Don't bother purchasing off the website
Ordered of 3 Aug.
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
10 Aug - Wireless mouse and mousepad delivered.
13 Aug - Recieved E-mail of unsuccessful payment, Called the bank to check and was men...
Lenovo - Very Poor Service
ThinkPad P71 Laptop was received at repair center on 07/16/18. The status was changed to (Repair on Parts Hold) on 07/17/18. The ETA has changed 5 tim...
Lenovo - Depot Repair
Laptop was received at repair center on 07/16/18. The status was changed to (Repair on Parts Hold) on 07/17/18. The ETA has changed 5 times. I have be...
Lenovo - Delayed Shipping
I ordered my Lenovo Jul 31, received confirmation that my order would ship within 10 business days.
Aug 4 I receive my order status email and I check t...
Aug 4 I receive my order status email and I check t...
Lenovo - Unauthorized Credit Card Charges
On May 3rd my girlfriend was trying to buy a Lenovo yoga as a gift, however the next day she got an email saying her credit card was declined. Confuse...
Lenovo - Horrible customer service Horrid product
Battery inside machine, cannot replace it myself, AFTER ONLY 3 WEEKS OF OWNING THIS POS, the 2 bit battery is about shot!!!! I want my money back NOW!...
Tired of being lied to by lenovo
We bought a Lenovo Idea pad last year that was under warranty until Aug 14 2018. In July the computer stopped working. I called Lenovo was told that...
Lenovo not honouring warranty
I bought an Ideapad 320 in March 2018. Since then the OS has been freezing completely randomly (which seems to be a common issue). The computer is cur...
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How would you compare Dell vs Lenovo?
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Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith