Dell vs Lenovo
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Lenovo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Dell and Lenovo Overview
Total reviews | 850 | 290 |
Company responses | 0 | 0 |
Issues resolved | 10 | 3 |
Dell and Lenovo Consumer Ratings
Dell and Lenovo Rating Details
Dell and Lenovo Pros and Cons
- I was coned riped off lied to false addvertsment
- Fooling customers
- Product
- Price
- Product
- Products when they work
- Customer service
- Service and product
- Service
- Customer service
- Customer care poor competencies
- Spending hours with customer service
Dell and Lenovo Most Positive Reviews
Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...
Automatic fans off power off
Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...
I love that Lenovo is privacy conscious it is not their fault that a brand new device purchased two days ago does not...
Dell and Lenovo Most Critical Reviews
I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...
On July 26th, 2014, I ordered the Thinkpad laptop, E431 6****H9 from www.suning.com, which is the online store of Suning...
I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell...
Let's be clear how the modern PC has come about... one word "INTEROPERABILITY". I have the right to put whatever card,...
Dell and Lenovo Latest Reviews
I have not received my order for 6 weeks now and whenever i call, all i get is a call centre in India that is apologetic...
As this is a subsidiary of Motoro-a, this may be the CEO's emai-
yuanquing.yang@***.com
As you can see, two keys in my key...
Discussed extended warranty on my new computer. Ordered warranty. Immediately decided I didn't want it, cancelled my...
I was sold a "new" Lenovo laptop that had to get the keyboard and hard drive replaced, has a camera that won't work...
Dell and Lenovo Products and Services
- Dell Laptop (257 reviews)
- Dell Desktop Computer (64 reviews)
- Dell Technical Support (31 reviews)
- Lenovo Laptop (101 reviews)
- Lenovo Tablet (12 reviews)
- Lenovo Repair (9 reviews)
How would you compare Dell vs Lenovo?
Can't compare. I've never conducted any business with Lenovo.
Lenovo Customer service is the worst contradiction in terms one can possibly imagine. I am a small business owner and I owner no less than 7 Lenovo machines.
I paid for a machine directly from Lenovo, M910SFF, over a month ago. It never powered on. I wait for customer service via telephone to go through the most ridiculous tests for a machine does not turn on.Lenovo: Did you plug it in?Me; yesL; does the light go on?Me; NoL; Can you press ctrl - alt - delete while it bootsMe; Sir, There is no Power.This goes on and on.1 week goes by.Finally they determine the are going to switch out the power module.I wait for the hardware then we wait for a tech. The tech shows up and switches the power module and smoke starts coming off the mother board.
The tech says to me that the machine will probably not operate as expected and that the repair should be escalated to a replacement. Lenovo is supposed to get in touch with me about a replacement.Two weeks go by.Lenovo never gets in touch with me. I call , I call and I call finally I get through and the 'repair' has to be 'escalated' but in order to do that Lenovo needs to send me a SWAT box. Finally this SWAT box arrives after the man behind the green curtain.Thee weeks go by.The machine is now in Lenovos possession.
They do not call me and I start calling them to inquire about the machine. I am told they are going to attempt a 'repair' but they make take 2-3 weeks. I respond that I want either be refunded or have another machine sent in place for the one I paid for and not working. This request has to be 'escalated'Four weeks go by.I call and the 'escalation' needs to be escalated by another supreme escalated Lenovo individual in the Escalation department.
I am told that I will hear back by the Escalator Supreme in 1-3 days. Guess what??
NothingFive weeks go by and I am still waiting. I call again to follow up and they are in the process of escalation so I need to wait an additional 3-5 days.I am done with the Lenovo company, if anyone at this once great company cares to verify my story see my case number below.4062D5SHow would you compare Lenovo vs Dell?
Lenovo is a MUCH better option. Unlike DELL it actually listens and responds to its customers.
Lenovo is a company that understands what customer service entails. Once I had a problem with a Lenovo I had bought and where DELL did everything it could to get out of honoring its responsibility under warranty, Lenovo simply said "we'll send you a box, send it to us". Within a week it was fixed and back in my hands. DELL's behavior defies imagination.
It may have become to rich and bloated. If it has a company mission it's most certainly forgotten it. From top to bottom this is the most dense organization I have ever encountered. What I have heard is that DELL takes care of its corporate customers but that the individual consumer is not all that important to them.
In three months I sent 75 emails and there was no signof productive thought on their part. Besides, they kept accusing me of lying. They didn't want to fix the laptop because of a spill on the keyboard and a crack in the case. None of that happened on my watch.
They said they had proof but of course never sent it. If there was a spill or crack it happened on their end. However, DELL sent it back unrepaired and I went over it with a tactical flashlight - the real kind not the cheap stuff you see on TV. There is no evidence of a spill or crack which is what I've been telling them for months.
That's why I created the hashtag #NeverDellNever.
Lenovo, in my opinion, not only makes superb computers as compared to DELL and they are light years ahead of DELL when it comes to a responsive customer service team.
Best,
Dr. Smith