PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Lenovo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
1.7
Lenovo
1.6
Dell
Lenovo

Dell and Lenovo Overview

Total reviews 850 290
Company responses 0 0
Issues resolved 10 3

Dell and Lenovo Consumer Ratings

Rank
414 out of 1774 in Appliances and Electronics category
468 out of 1774 in Appliances and Electronics category
Customer service
305 in category
362 in category
Product or Service Quality
278 in category
319 in category
Website
344 in category
427 in category
Price Affordability
378 in category
383 in category

Dell and Lenovo Rating Details

Customer service
1.3 (242 reviews)
1.1 (134 reviews)
Reviewer's quote

...Port is defective, drivers wont load, horrid customer service Refusal to give money back even w receipt. 7 mos old ..

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If you ever reach a live Reps, the live Rep cannot provide the most basic customer service, like get the product serial number correct. You will be repeating and repeating at least 4 times the serial number and the live Rep still will not know what to do even if ever they locate the product at all....

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Product or Service Quality
1.5 (210 reviews)
1.5 (126 reviews)
Reviewer's quote

...I have been transferred between departments dealing with incompetent customer service that does nothing except apologize that they cannot help and transfer the problem to another department. Is there anyone at Dell/Alienware that will take responsibility and solve my problem?..

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...Wasted over an hour trying to get ahold of someone, getting shunted from one department to another, transferred to Klarna's customer service line, and given the runaround. Nobody knew what they were doing or did anything helpful. Worst customer service experience of my life...

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Website
1.9 (194 reviews)
1.7 (115 reviews)
Reviewer's quote

...I can't just reorder the item because it's gone from the website (out of stock?)..

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My debit card information was stolen and used to purchase a laptop from the Lenovo website. Called multiple times to make sure the order would be cancelled and not shipped, so I could get my stolen money back. Thankfully my bank was on top of it and cancelled the charge, but Lenovo still went ahead...

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Price Affordability
2.1 (184 reviews)
2 (103 reviews)
Reviewer's quote

They eventually agreed to provide a full refund for the price I paid for the system, including the cost of the extended warranties and service contracts. However, I am now being told it will take several more weeks for them to process the credit to my account. After reading all of the negative...

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Then noticed the price significantly dropped, so went with their price match policy, submitted as required. Was supposed to get some communication in 48 hours as they promise. After never received it, contacted their online support, where the Rep asked asked for screenshots again and resubmitted...

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Dell and Lenovo Pros and Cons

Pros
  • I was coned riped off lied to false addvertsment
  • Fooling customers
  • Product
  • Price
  • Product
  • Products when they work
Cons
  • Customer service
  • Service and product
  • Service
  • Customer service
  • Customer care poor competencies
  • Spending hours with customer service

Dell and Lenovo Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

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5

Automatic fans off power off

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5

Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...

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4.3

I love that Lenovo is privacy conscious it is not their fault that a brand new device purchased two days ago does not...

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Dell and Lenovo Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

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1

On July 26th, 2014, I ordered the Thinkpad laptop, E431 6****H9 from www.suning.com, which is the online store of Suning...

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1

I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell...

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1

Let's be clear how the modern PC has come about... one word "INTEROPERABILITY". I have the right to put whatever card,...

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Dell and Lenovo Latest Reviews

Recent published reviews
1.4

I have not received my order for 6 weeks now and whenever i call, all i get is a call centre in India that is apologetic...

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1.4

As this is a subsidiary of Motoro-a, this may be the CEO's emai-
yuanquing.yang@***.com
As you can see, two keys in my key...

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No votes

Discussed extended warranty on my new computer. Ordered warranty. Immediately decided I didn't want it, cancelled my...

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1

I was sold a "new" Lenovo laptop that had to get the keyboard and hard drive replaced, has a camera that won't work...

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Dell and Lenovo Products and Services

Most reviewed product and services
  • Dell Laptop (257 reviews)
  • Dell Desktop Computer (64 reviews)
  • Dell Technical Support (31 reviews)
  • Lenovo Laptop (101 reviews)
  • Lenovo Tablet (12 reviews)
  • Lenovo Repair (9 reviews)