PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Dell

Hewlett Packard and Dell Overview

Total reviews
505
791
Company responses
0
0
Issues resolved
2
6

Hewlett Packard and Dell Consumer Ratings

Rank
360 out of 1779 in Appliances and Electronics category
366 out of 1779 in Appliances and Electronics category
Customer service
252 in category
274 in category
Website
357 in category
327 in category
Product or Service Quality
349 in category
251 in category
Price Affordability
309 in category
327 in category

Hewlett Packard and Dell Rating Details

Customer service
1.3 (133 reviews)
1.3 (197 reviews)
Reviewer's quote

...Customer Service is not helpful. They don't answer their phone or they hang up while on hold. Their online virtual assistant doesn't understand what I tell them and the Help Center is a joke! They don't cover some of the problems I have had with my printer...

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When my Dell desktop was taking a while to update I called customer service. I was put on hold for a while and then transferred to someone in India who told me since my warranty was out of date he was going to have to transfer me to another division. I requested that I be transferred to someone in...

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Website
1.7 (118 reviews)
1.8 (158 reviews)
Reviewer's quote

When I follow the rabbit's trail to that portion of the HP website which ostensibly will let me print out a return label, all I have been able to find is information on ordering a return envelope or box, which I already have. I trolled this portion of the HP website for over half an hour trying to...

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I purchased a new Dell XPS13 on 5-25-2020 from their Outlet website. My order was canceled without my knowledge. I contacted C/S and after a lengthy discussion they said there was a hold on my account and that I needed to call their Verification Team and gave me a phone number...

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Product or Service Quality
1.2 (117 reviews)
1.5 (171 reviews)
Reviewer's quote

...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

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Never again will I buy any Dell product. Our new adaptor, six weeks old, *** out. I'm now on hold, again, being transferred for the FIFTH time...

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Price Affordability
2.2 (106 reviews)
2.2 (153 reviews)
Reviewer's quote

Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right...

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...After picking everything I wanted, the price was listed and I was to get free shipping. After I ordered it, I found it was more than the price quoted so I looked back at the invoice and found they added a year of anti-virus software at $44. 69, a year of in-home service for $39...

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Hewlett Packard and Dell Pros and Cons

Pros
  • Used to have good customer service
  • Past sales
  • I contacted hp customer service and also chat
  • I was coned riped off lied to false addvertsment
  • Fooling customers
  • Product
Cons
  • Customer service
  • Products
  • Issue remains unresolved
  • Customer service
  • Service and product
  • Worst customer service

Hewlett Packard and Dell Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

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5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

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5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

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5

Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...

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Hewlett Packard and Dell Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

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1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

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1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

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1

I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell...

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Hewlett Packard and Dell Latest Reviews

Recent published reviews
3.4

I am having trouble printing on my HP Envy 7640 Printer. Customer Service is not helpful. They don't answer their phone...

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2.1

I purchased a Microsoft office license through them when I purchased a PC. They had to come out and replace the hard...

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1

Too numerous to mention. I have a HP Pavilion. Touch screen. Biggest piece of crap out. I would gladly bin it if I...

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1

Ever since I bought this (DELL)laptop from 'rip off' Best Buy , it has been a real 'head-ache' so far as working...

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Hewlett Packard and Dell Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Dell Laptop (251 reviews)
  • Dell Desktop Computer (60 reviews)
  • Dell Customer Care (51 reviews)