PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Dell

Hewlett Packard and Dell Overview

Total reviews
431
755
Company responses
0
0
Issues resolved
2
6

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 755 reviews. It is 324 reviews more than Hewlett Packard received since Jun 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dell customer support team than with Hewlett Packard customer service.

Hewlett Packard and Dell Consumer Ratings

Rank
316 out of 2616 in Appliances and Electronics category
321 out of 2616 in Appliances and Electronics category
Customer service
228 in category
244 in category
Product or Service Quality
313 in category
214 in category
Website
297 in category
301 in category

According to consumer ratings and reviews, Hewlett Packard ranks 5 points higher in the Appliances and Electronics category than Dell. People gave Hewlett Packard 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 420 points higher than the worst rated brand in this category. At the same time, Dell was rated 1.3 stars for Customer service criterion in this category and it is 404 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Dell has a higher rating than Hewlett Packard. Regarding Website criterion, consumers gave Hewlett Packard 1.9 stars and it is 54% greater than other in category. Dell however was rated 1.8 stars and it is 54% greater than other in category.

Hewlett Packard and Dell Rating Details

Customer service
1.3 (89 reviews)
1.3 (169 reviews)
Reviewer's quote

...After never receiving an email receipt I called customer service. I finally received a receipt but was told that they could not give me a delivery date because my computer was not built yet. I asked them to expedite my order but was told they would not accommodate me...

Del

Called customer service and after several minutes with a poor English speaking associate, I was forwarded to the tech dept. After 40 minutes of frustration, I was given a none 800 telephone number and advised to contact the software company. Called the software company and hung up after waiting...

victor b
Product or Service Quality
1.2 (79 reviews)
1.6 (149 reviews)
Reviewer's quote

...Totally worthless service. Had three other HP printers in my lifetime but this is the last. Guess I am just out the money from this fraudulent company...

PissedConsumer1753534

...Most of there on line customer service is in India who the *** nows where else. Very hard to understand. There opening cases calling pilot...

Gaius
Website
1.9 (79 reviews)
1.8 (142 reviews)
Reviewer's quote

...ON 9/4, the date the laptop should ship by I checked the website, it still stated it would ship by 9/4. I chatted with a customer service rep who told me there was no supply issue and that my laptop was being 'manufacturing'. To the lay person, this means they are assembling the pieces like a puzzle...

First L

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

Hewlett Packard and Dell Pros and Cons

Pros
  • Customer service
  • Past sales
  • Horrific
  • Product
  • Having a laptop
  • Fooling customers
Cons
  • Customer service
  • Products
  • Being ignored when they find out they are at fault
  • Customer service
  • Worst customer service
  • Service and product

Hewlett Packard and Dell Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

Hewlett Packard and Dell Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

Hewlett Packard and Dell Latest Reviews

Recent published reviews
1

I purchased an HP Deskjet 3639. It did not work. Called HP support after locating the number on Google. HP does not...

Read all 431 reviews
2.9

Purchased new PC tower and downloadable copy of PCmover pro. Followed download instructions via Dell Locker. Download...

Read all 755 reviews

Hewlett Packard and Dell Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (135 reviews)
  • Hewlett Packard Printer (56 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Dell Laptop (242 reviews)
  • Dell Desktop Computer (58 reviews)
  • Dell Customer Care (50 reviews)