PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
Hewlett Packard

Dell and Hewlett Packard Overview

Total reviews
755
431
Company responses
0
0
Issues resolved
6
2

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 755 reviews. It is 324 reviews more than Hewlett Packard received since Jun 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dell customer support team than with Hewlett Packard customer service.

Dell and Hewlett Packard Consumer Ratings

Rank
322 out of 2619 in Appliances and Electronics category
317 out of 2619 in Appliances and Electronics category
Customer service
244 in category
228 in category
Product or Service Quality
214 in category
313 in category
Website
302 in category
298 in category

According to consumer ratings and reviews, Hewlett Packard ranks 5 points higher in the Appliances and Electronics category than Dell. People gave Dell 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 405 points higher than the worst rated brand in this category. At the same time, Hewlett Packard was rated 1.3 stars for Customer service criterion in this category and it is 421 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Dell has a higher rating than Hewlett Packard. Regarding Website criterion, consumers gave Dell 1.8 stars and it is 53% greater than other in category. Hewlett Packard however was rated 1.9 stars and it is 54% greater than other in category.

Dell and Hewlett Packard Rating Details

Customer service
1.3 (169 reviews)
1.3 (89 reviews)
Reviewer's quote

Called customer service and after several minutes with a poor English speaking associate, I was forwarded to the tech dept. After 40 minutes of frustration, I was given a none 800 telephone number and advised to contact the software company. Called the software company and hung up after waiting...

victor b

...After never receiving an email receipt I called customer service. I finally received a receipt but was told that they could not give me a delivery date because my computer was not built yet. I asked them to expedite my order but was told they would not accommodate me...

Del
Product or Service Quality
1.6 (149 reviews)
1.2 (79 reviews)
Reviewer's quote

...Most of there on line customer service is in India who the *** nows where else. Very hard to understand. There opening cases calling pilot...

Gaius

...Totally worthless service. Had three other HP printers in my lifetime but this is the last. Guess I am just out the money from this fraudulent company...

PissedConsumer1753534
Website
1.8 (142 reviews)
1.9 (79 reviews)
Reviewer's quote

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

...ON 9/4, the date the laptop should ship by I checked the website, it still stated it would ship by 9/4. I chatted with a customer service rep who told me there was no supply issue and that my laptop was being 'manufacturing'. To the lay person, this means they are assembling the pieces like a puzzle...

First L

Dell and Hewlett Packard Pros and Cons

Pros
  • Product
  • Having a laptop
  • Fooling customers
  • Customer service
  • Past sales
  • Horrific
Cons
  • Customer service
  • Worst customer service
  • Service and product
  • Customer service
  • Products
  • Being ignored when they find out they are at fault

Dell and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

Dell and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

Dell and Hewlett Packard Latest Reviews

Recent published reviews
2.9

Purchased new PC tower and downloadable copy of PCmover pro. Followed download instructions via Dell Locker. Download...

Read all 755 reviews
1

I purchased an HP Deskjet 3639. It did not work. Called HP support after locating the number on Google. HP does not...

Read all 431 reviews

Dell and Hewlett Packard Products and Services

Most reviewed product and services
  • Dell Laptop (242 reviews)
  • Dell Desktop Computer (58 reviews)
  • Dell Customer Care (50 reviews)
  • Hewlett Packard Laptop (135 reviews)
  • Hewlett Packard Printer (56 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)