PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
Hewlett Packard

Dell and Hewlett Packard Overview

Total reviews
790
502
Company responses
0
0
Issues resolved
6
2

Dell and Hewlett Packard Consumer Ratings

Rank
361 out of 1772 in Appliances and Electronics category
355 out of 1772 in Appliances and Electronics category
Customer service
271 in category
243 in category
Product or Service Quality
252 in category
348 in category
Website
326 in category
357 in category
Price Affordability
327 in category
303 in category

Dell and Hewlett Packard Rating Details

Customer service
1.3 (196 reviews)
1.4 (131 reviews)
Reviewer's quote

When my Dell desktop was taking a while to update I called customer service. I was put on hold for a while and then transferred to someone in India who told me since my warranty was out of date he was going to have to transfer me to another division. I requested that I be transferred to someone in...

Read full review

It was very very disappointing how customer service handled this case. Initially they agreed to do something about it and then slowly changed it to company policies and procedures. I kindly requesting HP CEO or higher officials to have a look at this matter and take my customer feedback would help...

Read full review
Product or Service Quality
1.5 (170 reviews)
1.2 (115 reviews)
Reviewer's quote

Never again will I buy any Dell product. Our new adaptor, six weeks old, *** out. I'm now on hold, again, being transferred for the FIFTH time...

Read full review

...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

Read full review
Website
1.8 (157 reviews)
1.7 (117 reviews)
Reviewer's quote

I purchased a new Dell XPS13 on 5-25-2020 from their Outlet website. My order was canceled without my knowledge. I contacted C/S and after a lengthy discussion they said there was a hold on my account and that I needed to call their Verification Team and gave me a phone number...

Read full review

When I follow the rabbit's trail to that portion of the HP website which ostensibly will let me print out a return label, all I have been able to find is information on ordering a return envelope or box, which I already have. I trolled this portion of the HP website for over half an hour trying to...

Read full review
Price Affordability
2.2 (152 reviews)
2.3 (104 reviews)
Reviewer's quote

...After picking everything I wanted, the price was listed and I was to get free shipping. After I ordered it, I found it was more than the price quoted so I looked back at the invoice and found they added a year of anti-virus software at $44. 69, a year of in-home service for $39...

Read full review

Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right...

Read full review

Dell and Hewlett Packard Pros and Cons

Pros
  • I was coned riped off lied to false addvertsment
  • Fooling customers
  • Product
  • I contacted hp customer service and also chat
  • Customer service
  • Cheaper
Cons
  • Customer service
  • Service and product
  • Worst customer service
  • Customer service
  • Products
  • Issue remains unresolved

Dell and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

Read full review
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

Read full review
5

Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...

Read full review
5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

Read full review

Dell and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

Read full review
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

Read full review
1

I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell...

Read full review
1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

Read full review

Dell and Hewlett Packard Latest Reviews

Recent published reviews
1

Ever since I bought this (DELL)laptop from 'rip off' Best Buy , it has been a real 'head-ache' so far as working...

Read full review
2.2

Your planned obsolenes is extremely ftrustating which we eevtially pa for buy playing a new piece of trchnolgoclu. Not n...

Read full review
2.1

Since May, I have been going through with Dell Inc. After experiencing a charger issue, I had to send my laptop in for...

Read full review
1

I brought a #HPlaptop from #Reliancedigital in Bengaluru last August. In about 8 months, the bezel developed a crack.
I t...

Read full review

Dell and Hewlett Packard Products and Services

Most reviewed product and services
  • Dell Laptop (250 reviews)
  • Dell Desktop Computer (60 reviews)
  • Dell Customer Care (51 reviews)
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)