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Dell

Computers
  • 3 ISSUES RESOLVED
  • 641 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Bad hardware terrible support 5
  • Not much 3
  • Old dell laptop 2
  • Product 2
  • Politely refused to correct error 2

Customers don't like

  • Customer service16
  • Service and product8
  • Worst customer service7
  • Product6
  • Service6
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Directv

Telecommunications
  • 23 ISSUES RESOLVED
  • 8892 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $900 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service70
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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