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Dell

Appliances and Electronics
  • 5 ISSUES RESOLVED
  • 685 TOTAL REVIEWS
  • $490K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product 3
  • Quality of product 2
  • Politely refused to correct error 2
  • Pissed 2
  • Old dell laptop 2

Customers don't like

  • Customer service19
  • Service and product5
  • Service5
  • Product5
  • Worst customer service4
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Directv

Telecommunications
  • 30 ISSUES RESOLVED
  • 11428 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $919 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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