PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Bell and Del Taco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Bell

Taco Bell

Has verified representatives
2.1
Del Taco

Del Taco

2.2
Taco Bell
Del Taco

Taco Bell and Del Taco Overview

Total reviews
3771
320
Company responses
0
0
Issues resolved
7
1

Taco Bell was first mentioned on PissedConsumer on Jun 7, 2008 and since then this brand received 3771 reviews. It is 3451 reviews more than Del Taco received since Apr 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Taco Bell customer support team and Del Taco customer service.

Taco Bell and Del Taco Consumer Ratings

Rank
54 out of 1073 in Fast Food category
46 out of 1073 in Fast Food category
Customer service
54 in category
46 in category
Staff
56 in category
55 in category
Quality of Food
56 in category
62 in category

According to consumer ratings and reviews, Del Taco ranks 8 points higher in the Fast Food category than Taco Bell. People gave Taco Bell 1.6 stars for Customer service criterion in Fast Food category and it is 75 points higher than the worst rated brand in this category. At the same time, Del Taco was rated 1.6 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Del Taco has a higher rating than Del Taco. Regarding Quality of Food criterion, consumers gave Taco Bell 2.1 stars and it is 57% greater than other in category. Del Taco however was rated 2.1 stars and it is 52% greater than other in category.

Taco Bell and Del Taco Rating Details

Customer service
1.6 (1669 reviews)
1.6 (136 reviews)
Reviewer's quote

...When we got home, they did not give us a receipt for out transaction, so, I was unable to do the customer service survey and enter in the $500 sweepstake. Very disappointed. The whole reason for our visit was for the Xbox promo ..

PissedConsumer1705062

I’m a regular customer and usually go during the day and even then, it’s a hit and miss when it comes to the customer service. I rather take my business elsewhere to IN-N-Out which they close at the same time and stay true to their operating hours. Gave this location way too many chances when it...

PissedConsumer1663384
Staff
1.6 (1618 reviews)
1.6 (141 reviews)
Reviewer's quote

Went to the Taco Bell in Madison, MS.Before I paid for my order I wanted to add a bean burrito to the order. I was yelled at and was told that he was not going to make me a damn bean burrito!Exact words!The guy at the window tried and asked him several times . I was already handed the drinks out...

tonie g

...The franchisee may want to address the staff. I know it fast food, but every guest/customer should be greeted in a timely manner..

Darin G
Quality of Food
2.1 (1549 reviews)
2.1 (118 reviews)
Reviewer's quote

Regarding no food being prepared, quality of food is terrible,burrito not having beef inside, running out of mild taco sauce ,being unprofessional..

Analia

I'm here at the grape findlocation here in Bakersfield Restaurant number 1082 we are in line for 20 minutes waiting for food this is a second problem I have with this restaurant 6 months it's insulting you guys need to work on this problem because it's horrible this is the only restaurant that I...

Adana

Taco Bell and Del Taco Pros and Cons

Pros
  • Food
  • Nonthing
  • Staff
  • I love del taco
  • Food
  • Price
Cons
  • Horrible customer service
  • Bad management
  • Service
  • Customer service
  • Way i was treated
  • Will never go to location 0746 again

Taco Bell and Del Taco Most Positive Reviews

Top rated reviews
5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

5

I just have to say for my first visit there. It was very clean and the staff are very friendly. The food was hot and...

Taco Bell and Del Taco Most Critical Reviews

Lowest rated reviews
1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

1

Newbury Park, CA Midnight-mare at Drive Thru
I ordered at the speaker, but the computer was down, so ordered at the wind...

Taco Bell and Del Taco Latest Reviews

Recent published reviews
1

I spent 21$ for brown lettuce on soft tacos totally unacceptable

Read all 3771 reviews

Why is the Rome, GA threatening to fire 19 year old, J L? Is she doing anything wrong? She walks to and from work to...

Read all 320 reviews

Taco Bell and Del Taco Products and Services

Most reviewed product and services
  • Taco Bell Customer Care (780 reviews)
  • Taco Bell Taco (603 reviews)
  • Taco Bell Manager (348 reviews)
  • Del Taco Taco (42 reviews)
  • Del Taco Customer Care (42 reviews)
  • Del Taco Manager (38 reviews)