PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Deals Ensogo Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Deals Ensogo Malaysia

Lazada Group and Deals Ensogo Malaysia Overview

Total reviews
178
55
Company responses
0
0
Issues resolved
1
0

Lazada Group was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 178 reviews. It is 123 reviews more than Deals Ensogo Malaysia received since Dec 31, 2014.

Lazada Group and Deals Ensogo Malaysia Consumer Ratings

Rank
74 out of 434 in Auctions and Marketplaces category
495 out of 4212 in E-commerce category
Customer service
55 in category
362 in category
Exchange, Refund and Cancellation Policy
55 in category
374 in category
Diversity of Products or Services
75 in category
364 in category

Lazada Group and Deals Ensogo Malaysia Rating Details

Customer service
1.4 (64 reviews)
1.2 (18 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

alex

Reference to my order in May 18 2016Your enquiry (#323830) has reached the Customer Service Department. Ticket #321905:ENSOGO 113958629 We'd like to follow up on the information we have requested for in our last conversation so that we can complete your ticket (100002728). These details are...

Niurka
Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
1.1 (14 reviews)
Reviewer's quote

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

...So i have requested for refund. Guess what? it is almost 7 month and i still did nott receive the refund until now. The most annoying part is that when we email something, they replied we will respond to you "within 3 working days"...

Deandra
Diversity of Products or Services
2 (55 reviews)
2.2 (13 reviews)
Reviewer's quote

I explained and reprimanded the services of Lazada. Not sure if she would care about what I said anyways. To be honest, the reason I was so pissed is simply that during my past 10 years' online shopping experience I have never been treated like this before: CS just tried to get you off the chat or...

Wu J

...I am not sure that is fake thing or they are selling defective products. I bought some other things like coloring books. And well, they are not genuine too...

Antwaine

Lazada Group and Deals Ensogo Malaysia Pros and Cons

Pros
  • Delivery
  • Idiot agents craft
  • Hhh
  • Previous service
  • Fair pricing
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Poor customer service
  • No corrective action given
  • Delayed refund process

Lazada Group and Deals Ensogo Malaysia Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

4

This site initially is name Mydeal which I used to shop for 1 year. During this 1 year, I am quite satisfied with their...

Lazada Group and Deals Ensogo Malaysia Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

1

Hi everyone,

I just wanted leave a friendly reminder and information regarding Mydeal Malaysia. After a lot of complain...

Lazada Group and Deals Ensogo Malaysia Latest Reviews

Recent published reviews

Where is my parcel?
Still i never receive.

Read all 178 reviews
2.8

Hah... I never know that Ensogo is still alive! I didn't find Ensogo's website anywhere for months but I still see...

Read all 55 reviews

Lazada Group and Deals Ensogo Malaysia Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (21 reviews)
  • Lazada Group Shipping Service (12 reviews)
  • Lazada Group Website (4 reviews)
  • Deals Ensogo Malaysia Website (5 reviews)