PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Deals Ensogo Malaysia and Lazada Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Deals Ensogo Malaysia
Lazada Group

Deals Ensogo Malaysia and Lazada Group Overview

Total reviews
55
190
Company responses
0
0
Issues resolved
0
1

Deals Ensogo Malaysia and Lazada Group Consumer Ratings

Rank
542 out of 3050 in E-commerce category
86 out of 306 in Auctions and Marketplaces category
Customer service
398 in category
69 in category
Delivery Service
338 in category
68 in category
Product or Service Quality
352 in category
62 in category
Exchange, Refund and Cancellation Policy
403 in category
70 in category

Deals Ensogo Malaysia and Lazada Group Rating Details

Customer service
1.2 (18 reviews)
1.4 (69 reviews)
Reviewer's quote

Reference to my order in May 18 2016Your enquiry (#323830) has reached the Customer Service Department. Ticket #321905:ENSOGO 113958629 We'd like to follow up on the information we have requested for in our last conversation so that we can complete your ticket (100002728). These details are...

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...Customer service would not assist in sorting this out,..

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Delivery Service
1.5 (15 reviews)
1.6 (50 reviews)
Reviewer's quote

...I also do not introduce your company to other friends due to the poor service. customer service should come first. Thank you Karen Kueh ..

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...Tracked and delivery verified. I was asked to send proof to Lazada I sent the tracking reciept by email twice. They asked me again for the same information but twice...

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Product or Service Quality
1.7 (14 reviews)
1.8 (52 reviews)
Reviewer's quote

...90 Payment type : Maybank2u Product description: Bobbi Brown Makeup Brush Set includes Delivery I need to contact ensogo but the number not in service. How am I to contact Ensogo????? After I made payment than only ensogo (mydeal) said the product out of stock. They never refund...

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...Chatted many times with Lazada's Customer Service (ref:_00D7Fxllz. _5002v2JVtUT:ref), no help provided. Escalated call, no help provided...

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Exchange, Refund and Cancellation Policy
1.1 (14 reviews)
1.4 (63 reviews)
Reviewer's quote

...So i have requested for refund. Guess what? it is almost 7 month and i still did nott receive the refund until now. The most annoying part is that when we email something, they replied we will respond to you "within 3 working days"...

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...Lazada warehouse it has reached since 21 May 20220 and I have not received any respond from an agent in 3 days who will look into it as promised and also my refund is not in yet as well there's no update about my return it also took 2 weeks for the item to reach me however the item is in damaged state upon...

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Deals Ensogo Malaysia and Lazada Group Pros and Cons

Pros
  • Previous service
  • Fair pricing
  • Delivery
  • Nil
  • Love the pricing
Cons
  • Poor customer service
  • No corrective action given
  • Delayed refund process
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job

Deals Ensogo Malaysia and Lazada Group Most Positive Reviews

Top rated reviews
4

This site initially is name Mydeal which I used to shop for 1 year. During this 1 year, I am quite satisfied with their...

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5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

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3.5

Started purchasing since it was "Mydeals". As far as I can remember, never had problems back then accept for one...

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5

Hi there lazada,Your customer service representative talked to me yesterday ,and we agreed that you wil Re Redeliever...

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Deals Ensogo Malaysia and Lazada Group Most Critical Reviews

Lowest rated reviews
1

Hi everyone,

I just wanted leave a friendly reminder and information regarding Mydeal Malaysia. After a lot of complain...

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1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

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1

I bought a phone and paid for it on 01/01/2015. The order number is 3267341. The product that was to be delivered within...

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1

The watch that i ordered is defective so that i returned it for replacement but until now there is no update if they...

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Deals Ensogo Malaysia and Lazada Group Latest Reviews

Recent published reviews
3

Hah... I never know that Ensogo is still alive! I didn't find Ensogo's website anywhere for months but I still see...

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2.5

I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the o...

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No votes

SILA KEMBALIKAN SEMULA *** YANG TELAH SAYA BAYAR UNTUK BARANGAN TERSEBUT:- 1) Coupon No. [ 0006023789 ]....

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1

I made online purchase on the 1/6/20 at 2.26am to buy Sony Xbr65A8G, (65 Android TV) at S$553.95, supposed to deliver...

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Deals Ensogo Malaysia and Lazada Group Products and Services

Most reviewed product and services
  • Deals Ensogo Malaysia Website (5 reviews)
  • Lazada Group Customer Care (26 reviews)
  • Lazada Group Shipping Service (12 reviews)
  • Lazada Group Website (4 reviews)