PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Omni Hotel and Days Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Omni Hotel
Days Inn

Omni Hotel and Days Inn Overview

Total reviews
42
358
Company responses
0
0
Issues resolved
0
0

Omni Hotel and Days Inn Consumer Ratings

Rank
190 out of 1288 in Hotels and Resorts category
245 out of 1288 in Hotels and Resorts category
Customer service
180 in category
183 in category
Location
143 in category
171 in category
Exchange, Refund and Cancellation Policy
104 in category
146 in category
Facilities and Services
98 in category
197 in category

Omni Hotel and Days Inn Rating Details

Customer service
1.3 (24 reviews)
1.3 (116 reviews)
Reviewer's quote

...The local front desk phone rings continuously with no answer and the 1-800 customer service department is closed. Truly a disappointment..

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...So I called customer service they said they will investigate and get back to us. I also got an email from the general manager saying he would refund us for $16. Said if we had told him about the room first thing he would have refunded us and sold the room to someone else...

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Location
2.9 (22 reviews)
2.6 (87 reviews)
Reviewer's quote

...Our room (however shabby) was in a nice location (off the elevator) on the second floor, take a right and it was four doors down on the right. We had pretty views of the mountains and our room was spacious. We spent our first night exploring and we grabbed a quick (decent) dinner at the steak house...

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I booked a hotel room through Travelocity with Days Inn at the Redwood City location in California. We were extremely displeased. First of all, our bed was completely broken in the middle and we got the worst sleep of our lives on our first night of vacation...

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Exchange, Refund and Cancellation Policy
1.5 (22 reviews)
1.3 (103 reviews)
Reviewer's quote

...What is your policy Apparently you don’t have one for protecting your customers !!..

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We begged for a refund yet they refused and we were forced to spend a night terrified and on top of clothing we packed as to not touch the fifthy bedding. We then left the next morning and had to pay for an entire new hotel room. After sending the pictures and explaining this to Expedia, they...

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Facilities and Services
2.1 (22 reviews)
1.3 (103 reviews)
Reviewer's quote

...A guest services / security employee (David) made several racist comment regarding the Raiders fans. He said "i can wait for the Raiders to leave, their fans are a bunch of out of control *** and hispanics". He also said the Dodgers and Giants stay at the Omni and their fans are the same...

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...Looking at other reviews it seems this is acceptable for Days Inn facilities. Shame on me for not checking reviews first..

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Omni Hotel and Days Inn Pros and Cons

Pros
  • Rooms and service are excellent
  • Racist staement by david
  • Ocean
  • Location
  • Parking
  • Easy to rent
Cons
  • How i was treated and the conditions
  • Waiting to check into room
  • Racist
  • Nasty rooms and bathrooms
  • Customer service
  • Stains on bedspreads

Omni Hotel and Days Inn Most Positive Reviews

Top rated reviews
4.6

Paid $260 for one night when the usual price is around $130-$150. Then upon arrival at the the main pool I am told that...

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5

First the staff are great except maintenance upon my 76year old mom checking inn to room 111 at main st days inn she...

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4.5

In a nutshell, my wife and I truly enjoy the Omni product. Usually a great hotel with with good to great service. We h...

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5

They raised my rate from 272.00 to 755.00.
Janet Lee Carpenter
JCarpen688@aol.com

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Omni Hotel and Days Inn Most Critical Reviews

Lowest rated reviews
1

(1) If you booked through OMNI, you can "surrender your firstborn child" and sign their "LOYALTY PLEDGE" to get their sl...

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1

DO NOT STAY HERE! WORST CUSTOMER SERVICE EVER, AND THIS IS NOT, I REPEAT NOT, A PET FRIENDLY HOTEL!!!!! I CALLED TO...

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1

Stayed at the Omni Hotel in Richmond Virginia December 2013 we were totally shocked at the condition of the mattresses a...

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1

I'm staying at the days inn in ft pierce Florida been here for a few months while waiting for my house. The staff is ver...

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Omni Hotel and Days Inn Latest Reviews

Recent published reviews
1

I am currently staying at an Omni hotel and have called the front desk several times with no answer. The water in the...

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1

I reserved and booked a room for two nights at the days in by Wyndham Destin, for my sisters bachelorette weekend, for h...

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1

Bottle of lube on my bed and dirty condom
No manager available to speak with.
DISGRACEFUL!!!!!

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1.8

Long story short, We checked in, went out to the beach, got back to a room infested with ants. Sugar, Black, Fire,...

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Omni Hotel and Days Inn Products and Services

Most reviewed product and services
  • Omni Hotel Customer Care (5 reviews)
  • Omni Hotel Room Booking (4 reviews)
  • Omni Hotel Sanitary Conditions (2 reviews)
  • Days Inn Room (135 reviews)
  • Days Inn Sanitary Conditions (37 reviews)
  • Days Inn Manager (24 reviews)