PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Davids Bridal and JJsHouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Davids Bridal
JJsHouse

Davids Bridal and JJsHouse Overview

Total reviews 722 1853
Company responses 0 0
Issues resolved 1 16

Davids Bridal and JJsHouse Consumer Ratings

Rank
15 out of 130 in Weddings category
14 out of 130 in Weddings category
Customer service
10 in category
9 in category
Website
15 in category
14 in category
Discounts and Special Offers
9 in category
8 in category
Price Affordability
13 in category
12 in category

Davids Bridal and JJsHouse Rating Details

Customer service
1.3
(221 reviews)
1.4
(605 reviews)
Reviewer's quote

The worst customer service ever I have ordered a dress and the dress was suppose to arrive 1/25. I havent received it or saying it was shipped. There is no tracking...

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...While a consultant from customer service is available 24/7, they kept referring me to same website page of directions, but would not work on my account. Finally, they sent me a reset form and one click and done. The dress is exquisite, color rich, workmanship outstanding..

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Website
2.2
(166 reviews)
2.2
(512 reviews)
Reviewer's quote

...In fact when i checked they're website online they do in fact have the correct size. They lied to sucker more money from me. In fact i bet they will order the correct size & switch the dress...

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Have received notice that my package cannot be delivered due to incomplete address but I cannot get into website to correct the address. According to the info my package is stuck in Fontana California..

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Discounts and Special Offers
1.8
(161 reviews)
2
(421 reviews)
Reviewer's quote

...the end of my appointment approached i was told that if i did not purchase my dress that day that i would not be able to get any sort of the diamond loyalty discounts on my dress and that i would be paying more for it in the long run. So i purchased my dress. Fast forward to the day i am supposed to go pick up...

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...I ordered a standard size and was told it was made special. No where on their website does it state standard sizes are made special and cannot be returned. I am on my 5 th email with them, they are offering me a 10% refund and keep the dress, or 20% off on an other dress and keep the dress...

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Price Affordability
2.3
(152 reviews)
2.5
(473 reviews)
Reviewer's quote

...The alterations felt like price gouging but you're already there, the dress is so big and it would be very difficult to take it else where. When my daughter gets married, I will warn her about David's Bridal..

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...I wonder if this is the gown you have sent and if I can get this for the sale price of $56. If ok I will not have to return it. Otherwise, I will continue my search in other stores...

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Davids Bridal and JJsHouse Pros and Cons

Pros
  • Dress
  • Leaving that place for good
  • Colors
  • Beautiful dresses
  • To be determined
  • Online shopping
Cons
  • Poor customer service
  • Return policy
  • Return or exchange policy
  • Horrible customer service
  • Refund policy
  • Return policy and customer service

Davids Bridal and JJsHouse Most Positive Reviews

Top rated reviews
5

Im getting marry in 4 months, i tried two different wedding dresses boutique and was so dissapointed couldnt find...

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5

I ordered my wedding dress from JJ's last year. It arrived in plenty of time and only small alterations were needed. ...

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5

So helpful and kind. The box arrived, I opened it to see that it was the burgundy robes I had ordered without checking t...

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5

I was to receive my dress yesterday after being reassured by email, I would by the 25th. Of course AGAIN I was charged...

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Davids Bridal and JJsHouse Most Critical Reviews

Lowest rated reviews
1

Houston, TX1960 location- HORRIBLE CUSTOMER SERVICE! The girl at the welcome desk is absolutely awful. YELLED at me and...

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1

I have tried for multiple hours to contact someone to help me. All I get is a referral to another company who want...

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1

The worst customer service ever
I have ordered a dress and the dress was suppose to arrive 1/25. I havent received it or...

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1

I have emailed them numerous times to no avail. Im giving one last chance for them to respond to me or Im gonna turn it...

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Davids Bridal and JJsHouse Latest Reviews

Recent published reviews
No votes

I received a $200 gift card from the Murrieta, CA store 9 months ago. I tried using it this weekend and they would not...

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4.2

The bride didn't like the dress,i thought it was beautiful.
Please swnd me the package mail back label,there was none in...

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1

I ordered a dress online over a week ago and I still have not received it they have not even shipped it out yet I have...

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No votes

I received a message about complications with trying to fill my order. I am trying to cancel my order before it is...

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