PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Darvin Furniture and The Room Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Darvin Furniture
The Room Place

Darvin Furniture and The Room Place Overview

Total reviews
55
199
Company responses
0
0
Issues resolved
0
0

Darvin Furniture and The Room Place Consumer Ratings

Rank
349 out of 1482 in Furniture and Decor category
296 out of 1482 in Furniture and Decor category
Customer service
269 in category
195 in category
Reliability
194 in category
201 in category
Value for money
223 in category
234 in category
Exchange, Refund and Cancellation Policy
177 in category
222 in category

Darvin Furniture and The Room Place Rating Details

Customer service
1.3 (23 reviews)
1.5 (69 reviews)
Reviewer's quote

...NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND LOVESEAT. I HAVE MEDICAL ISSUE REGARDING MY LOWER BACK...

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August 1, 2018 To whom it may concern, I need to make your company aware of the lack of customer service that you provide. I purchased a full-size room-saver bedframe in white from your Arlington Heights location. The first delivery date available was July 21, 2018, I was out of town, so the next...

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Reliability
1.4 (18 reviews)
1.4 (55 reviews)
Reviewer's quote

Darvin Customer Service CenterCustomer # 11607510We ordered an Inspire Q bed set from Darvin. Our sales person was Maurice. When we came in the store Maurice greeted us at the door, we told him we were interested in a QUALITY bed set. I I also wanted a sleigh bed bed with a bench seat. It wasn’t...

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Every item i have bought at the Roomplace has fallen apart within 2 years. The "leather" furniture(couch and recliner) i have started peeling for no reason. An end table i purchased came delivered with broken legs, i reordered it and the second AND third table all had broken legs. Furniture should...

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Value for money
1.8 (17 reviews)
1.8 (53 reviews)
Reviewer's quote

I am more than upset, I had repair service come in to fill in chips in my bedroom set... and said that I would not accept service on a dresser cause I am requesting a new piece due to damage was produced in the making. The paint/finish on the bedroom set is as thin as one ply toilet paper... I will...

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...This is the worst experience with anything I have ever bought in my life and I can't believe you would sell furniture that is made so cheaply, and you sell it for so much money. Disgusting. You will be hearing a lot from me..

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Exchange, Refund and Cancellation Policy
1.5 (17 reviews)
1.4 (59 reviews)
Reviewer's quote

I called them about a problem with the furniture I bought with the extended warranty and they can't even be bothered to call me back and told me that the insurance company of the policy they sold me is no longer with Darvin..

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Eubacks the manager of the deliver department Whom apologized and stated she would refund my deliver fee and ensured that my furniture would be delivered the same day now between the hours of 4 - 7 pm. Again, I'm waiting 6:45 pm no phone call from anyone I call the driver back I didn't get an...

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Darvin Furniture and The Room Place Pros and Cons

Pros
  • Sales person was nice
  • Sales person was nice and helpful
  • Nla
  • Gentlemen that sold me sofa
  • What i got at 1st
  • Furniture
Cons
  • Will not take back defective furniture
  • How i was treated
  • Unprofessional delivery
  • Customer service
  • Poor quality of product and really bad customer service
  • False advertise and warranty

Darvin Furniture and The Room Place Most Positive Reviews

Top rated reviews
3.3

Leather Italian leather set beige all has a black dark spots on the cushion seats as seen on the pictures and the love...

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5

When i purchased my furniture, i was told that if i did not use my service plan in one year then i will be returned my...

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No votes
5

Me and my husband had a great experience at The Room Place in Plainfield. We were greeted and the door and given...

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Darvin Furniture and The Room Place Most Critical Reviews

Lowest rated reviews
1

Never again will I do business with Darvin Furniture due to their POOR customer service. On 06/10/2015, Darvin's...

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1

We are regular customers of Room place. The Sales person Ramiz is helpful. However, they have one of the worst General...

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1

Horrible! Dont go there. Workers dont want to work even with them having two other people to help them. Ordered a bed...

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1

Bought love seat picked it up our selfs now the rest of the set to be delivered was supposed to be delivered tomorrow...

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Darvin Furniture and The Room Place Latest Reviews

Recent published reviews
1.2

HAVE BEEN A LOYAL CUSTOMER FOR 30 YEARS. NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND...

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1

I will never go back and buy furniture at the rooomplace because of the insurance they sell, called Guardian. They seem...

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1.5

I am more than upset, I had repair service come in to fill in chips in my bedroom set... and said that I would not...

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1

Purchased a sectional. It was supposed to be left arm. They sent me a right arm. We did not unwrap right away because...

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Darvin Furniture and The Room Place Products and Services

Most reviewed product and services
  • Darvin Furniture Customer Care (9 reviews)
  • Darvin Furniture Delivery Service (5 reviews)
  • The Room Place Furniture Set (28 reviews)
  • The Room Place Customer Care (15 reviews)
  • The Room Place Delivery Service (14 reviews)