PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Daniels Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Daniels Jewelers

Helzberg Diamonds and Daniels Jewelers Overview

Total reviews
200
102
Company responses
0
0
Issues resolved
1
0

Helzberg Diamonds and Daniels Jewelers Consumer Ratings

Rank
142 out of 823 in Jewelry and Accessories category
181 out of 823 in Jewelry and Accessories category
Customer service
91 in category
112 in category
Exchange, Refund and Cancellation Policy
98 in category
116 in category
Product or Service Quality
99 in category
126 in category
Discounts and Special Offers
98 in category
141 in category

Helzberg Diamonds and Daniels Jewelers Rating Details

Customer service
1.6 (81 reviews)
1.4 (49 reviews)
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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...The have obstructed me as much as possible so now I will go to every reach of the internet and their customer service to expose their HORRIFIC customer service and their total inability to do fix an issue which they themselves caused..

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.3 (37 reviews)
Reviewer's quote

...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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...The gold was fake they refuse to give a refund. Hemet store..

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Product or Service Quality
1.9 (65 reviews)
1.6 (39 reviews)
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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...I contacted customer service and nothing was ever done. I have tried selling the rings and no one wants a marquise diamond any longer. That's why they talked me into buying the rings...

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Discounts and Special Offers
2.1 (58 reviews)
1.8 (39 reviews)
Reviewer's quote

Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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The store employees told me down payment was 200 when it was only 120 and my money disappeared. Also traded in ring and th as t wasnt added to my account! Numbers aren't going down and I cant get a call back!

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Helzberg Diamonds and Daniels Jewelers Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • It was great when i made the purchase
  • Non
  • I like the ring i bought
Cons
  • Customer service
  • Quality
  • How they handled my situation
  • Quality
  • Bad customer service
  • Poor service

Helzberg Diamonds and Daniels Jewelers Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

Daniels jewelry at the Sierra vista mall in Clovis ca. Is great, super friendly, took there time to help even when I...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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5

I got laid off so I was inquiring if they could work with me on my account and they sure did

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Helzberg Diamonds and Daniels Jewelers Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

Very irresponsable people.
we order my daugther graduation ring 3 months ahead of her graduation day.
9 weeks later we w...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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1

this is the company is horrible on customer service and the employes are so *** that they make a mistake and they try to...

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Helzberg Diamonds and Daniels Jewelers Latest Reviews

Recent published reviews
1.9

I purchased a ring for my wife the first week of February of 2020. I ordered the ring from the website and was told...

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No votes

I bought a ring before Covid and I left it to get sized I want to know when I can get it picked up curbside or what ever

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No votes

I returned a Morganite on 4/22 trough UPS. I still have the return slip for their pick up. Why is my Helzburg bill over...

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5

I havent received a call back and I have called about 5 times and left messages I paid for overnight Saturday...

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Helzberg Diamonds and Daniels Jewelers Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Daniels Jewelers Ring (28 reviews)
  • Daniels Jewelers Customer Care (12 reviews)
  • Daniels Jewelers Manager (5 reviews)