PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dairy Queen and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dairy Queen
Steak N Shake

Dairy Queen and Steak N Shake Overview

Total reviews 297 3479
Company responses 0 0
Issues resolved 3 4

Dairy Queen and Steak N Shake Consumer Ratings

Rank
72 out of 670 in Fast Food category
138 out of 2637 in Cafes, Restaurants and Bars category
Customer service
42 in category
149 in category
Location
36 in category
153 in category
Quality of Food
62 in category
107 in category
Price Affordability
80 in category
59 in category

Dairy Queen and Steak N Shake Rating Details

Customer service
1.7 (134 reviews)
1.6 (1706 reviews)
Reviewer's quote

Now, I know that Dairy Queen is far from 5 Star dining, but customer service is still expected. I just went the drive through at the Dairy Queen in Pelham, AL at the intersection of Hwy 31 and Hwy 119 and my experience was one that floored me but this wasn't the first time. Not only was the girl...

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...Called Steak and Shake customer service and received no response. Went to MacDonald's and actually got a milk shake. It is not the customers responsibility to resolve a merchants inadequate processes...

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Location
2.9 (115 reviews)
2.9 (1491 reviews)
Reviewer's quote

...This was the location in Kingwood on Northpark Dr. I have worked for ATT for years. The customer is always right...

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...ring my food through app where it says delivery pick up or car hop but clearly when I had my cart on your app it said delivery not available at the time to my location didnt get the burgers 399 50% off or the free fries that their offering one per family and what good is the menu for delivery when I couldnt get my mini burger ...

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Quality of Food
2 (106 reviews)
2.4 (1454 reviews)
Reviewer's quote

Not sure if all the Dairy Queens sell the same quantity or quality but the Dairy Queen in Stettler Alberta Canada is Horrible. Hardly any ice cream in the small cones or banana splits. The banana split contained maybe a teaspoon of strawberry and chocolate coating...

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Price Affordability
2.3 (105 reviews)
3.2 (1441 reviews)
Reviewer's quote

Dairy Queen advertises Cinco de Mayo all month long and they ended days before the month I don't understand that I go before the end of the month and get charged full price so in other words their false advertising..

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...here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is ridiculous for the price that they charge you for their food it's either cold or disgusting then you call the store and you can't get ahold of anybody ride along with corporate and headquarters they don't even give you a complaint line to...

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Dairy Queen and Steak N Shake Pros and Cons

Pros
  • Ice cream
  • Taste of the food
  • Staff is always nice
  • Food
  • Location
  • Price
Cons
  • Employees
  • Customer service
  • Bad attitude
  • Customer service
  • Service
  • Bad service

Dairy Queen and Steak N Shake Most Positive Reviews

Top rated reviews
5

Hi I do not want to complain because I love your ice cream and all your stores. I have a wife that is having a birthday...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

The tables are ALWAYS sticky and dirty , especially on the sides of the tables.

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Dairy Queen and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I just left this establishment. I go here every other day since I own a store down the street. There was no one to...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

I phoned in a order of popcorn chicken at the Dairy Queen @ 13341 I-20 W, Tyler, TX. The person that answered the...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Dairy Queen and Steak N Shake Latest Reviews

Recent published reviews
No votes

I am very pleased to see that the employees are now being compliant to PPE. Thanks for following through; as well as...

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3.2

First off I ordered online and I'm sent to the drive thru to pick up an online order. I order online because the drive...

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No votes

this is up alberta in a town called devon every box of buster bars i get the fudge seems to get less all the time, i...

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No votes

My card was not returned to me by your associate. When I returned 45 minutes And retrieved it, it was in the back with t...

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Dairy Queen and Steak N Shake Products and Services

Most reviewed product and services
  • Dairy Queen Customer Care (36 reviews)
  • Dairy Queen Ice Cream (23 reviews)
  • Dairy Queen Manager (19 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (283 reviews)
  • Steak N Shake Drive-through (273 reviews)