PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dairy Queen and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dairy Queen
Steak N Shake

Dairy Queen and Steak N Shake Overview

Total reviews
261
3196
Company responses
0
0
Issues resolved
2
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3196 reviews. It is 2935 reviews more than Dairy Queen received since Jul 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dairy Queen customer support team than with Steak N Shake customer service.

Dairy Queen and Steak N Shake Consumer Ratings

Rank
178 out of 5046 in Cafes, Restaurants and Bars category
126 out of 5046 in Cafes, Restaurants and Bars category
Customer service
124 in category
134 in category
Staff
141 in category
142 in category
Location
118 in category
151 in category

According to consumer ratings and reviews, Steak N Shake ranks 52 points higher in the Cafes, Restaurants and Bars category than Dairy Queen. People gave Dairy Queen 1.7 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 239 points higher than the worst rated brand in this category. At the same time, Steak N Shake was rated 1.6 stars for Customer service criterion in this category and it is 229 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Steak N Shake has a higher rating than Steak N Shake. Regarding Location criterion, consumers gave Dairy Queen 3 stars and it is 67% greater than other in category. Steak N Shake however was rated 3 stars and it is 58% greater than other in category.

Dairy Queen and Steak N Shake Rating Details

Customer service
1.7 (117 reviews)
1.6 (1568 reviews)
Reviewer's quote

...6 Protecting Your Customer’s Privacy Online 1. 7 Online Advertising Compliance 1. 8 How to Collect Taxes Online 1...

John D

You need to retrain your manager and cooks to get a order correct to make a simple hamburger and not get a 1/2 piece of bacon when someone orders a double hamburger and a piece of Wilted lettuce at the Leesburg Fl restaurant

PissedConsumer1727162
Staff
1.6 (110 reviews)
1.6 (1483 reviews)
Reviewer's quote

...The entire staff was in chuckle mode. So stated that i would make sure to notify corporate office of Dairy Queen and other review arenas online...

Andre W

...the past few years is restaurant has went downhill it's a location on Capital Circle in Tallahassee Florida this staff and service are very very poor all the time I just don't know why you can't get good help in that restaurant..

Brenda z
Location
3 (102 reviews)
3 (1391 reviews)
Reviewer's quote

...This was the location in Kingwood on Northpark Dr. I have worked for ATT for years. The customer is always right...

Talmadge S

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

Dairy Queen and Steak N Shake Pros and Cons

Pros
  • Ice cream
  • Taste of the food
  • Staff is always nice
  • Food
  • Location
  • Price
Cons
  • Employees
  • Customer service
  • Unconcerned rude customer service from the manager
  • Customer service
  • Service
  • Incorrect order

Dairy Queen and Steak N Shake Most Positive Reviews

Top rated reviews
5

Hi I do not want to complain because I love your ice cream and all your stores. I have a wife that is having a birthday...

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Dairy Queen and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I just left this establishment. I go here every other day since I own a store down the street. There was no one to...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Dairy Queen and Steak N Shake Latest Reviews

Recent published reviews

Can I get credit for my dairy queen visit if the store doesn't have a scanner for the app on my phone?

Read all 261 reviews

I have three gift cards and thought I could add the balance of each th the APP. I do not see how to do that. Is that...

Read all 3196 reviews

Dairy Queen and Steak N Shake Products and Services

Most reviewed product and services
  • Dairy Queen Customer Care (35 reviews)
  • Dairy Queen Ice Cream (22 reviews)
  • Dairy Queen Manager (19 reviews)
  • Steak N Shake Customer Care (570 reviews)
  • Steak N Shake Manager (273 reviews)
  • Steak N Shake Drive-through (262 reviews)