PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dacor and JennAir as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dacor
1.8
JennAir
1.7
Dacor
JennAir

Dacor and JennAir Overview

Total reviews 99 181
Company responses 0 0
Issues resolved 1 3

Dacor and JennAir Consumer Ratings

Rank
616 out of 2839 in Appliances and Electronics category
686 out of 2839 in Appliances and Electronics category
Product or Service Quality
600 in category
673 in category
Value for money
612 in category
710 in category
Customer service
560 in category
527 in category
Exchange, Refund and Cancellation Policy
501 in category
622 in category

Dacor and JennAir Rating Details

Product or Service Quality
1.4
(45 reviews)
1.3
(55 reviews)
Reviewer's quote

...Will never purchase another dacor product and since they are now owned by Samsung, I will never purchase their product either..

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...Customer service is no help..

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Value for money
1.6
(41 reviews)
1.3
(45 reviews)
Reviewer's quote

Trying to spend money with Dacor, but they NEVER return my call when I press 1 for a return call. Have now been waiting for over 40 minutes on the phone (in line for an agent) to no avail. Will NEVER buy another Dacor product..

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Jenn-Air products are not worth the money or the headache! We have been through TWO Jenn-Air double ovens with convection in the last 5 years. They both came with self cleaning and was told by the service repair man that selling this feature is an oxymoron: Use it and it will fry your motherboard....

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Customer service
1.3
(41 reviews)
1.4
(53 reviews)
Reviewer's quote

The company is useless expensive product but bad customer service. no one answerers the phone after 1hr on hold the phone cut off..

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...I tried calling customer service but nobody answered the phone. Can you answer the phone?..

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Exchange, Refund and Cancellation Policy
1.5
(40 reviews)
1.2
(39 reviews)
Reviewer's quote

...They are in process to refund on this or so it seems but its not over yet 12 days so far in this and not sure how its going to end. Hopefully your in an area they have techs we have over 3 million living in area guess It's not big enough..

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...I had to purchase outside company Insurance policy they have been in constant repair. My refridgerator leeks and has been repaired. So many times they cannot fix it...

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Dacor and JennAir Pros and Cons

Pros
  • Good looks
  • Design
  • Very nice well made stove
  • When it works it works well
  • Nice design
  • No pros
Cons
  • Poor quality
  • Very poor customer service- poor quality
  • Warranty service lacking timely repair
  • Customer service
  • Quality
  • Reasons for the poor quality product

Dacor and JennAir Most Positive Reviews

Top rated reviews
5

We have two Dacor gas stovetops. One in our house and one in a rental. They are excellent and their customer service is...

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5

Looking for electric 30 inch cooktop with grill mine is 30 plus years and I want a similar replacement.

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5

Well, I just came back from the appliance store, it's between DACOR, AGA and MONOGRAM. I really love the look of the...

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3.7

Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he...

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Dacor and JennAir Most Critical Reviews

Lowest rated reviews
1

Built in Dacor refrigerator is under warranty but because I am the new owner of the house, the company won't honor...

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1

We bought a full Jenn Air package for our kitchen 4 years ago - refrigerator, cooktop, microwave, oven, and dishwasher.
...

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1

My very expensive three year old Dacor oven failed. I called the repair technician who told me circuit boards had...

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1

I purchased the downdraft dual fuel range and the door didn't close properly. Called them and after 4 service visits the...

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Dacor and JennAir Latest Reviews

Recent published reviews
1

Dacor Discontinued mftg of touch control component on 6 yr old $2,000 induction cooktop - 1 yr after warranty expired....

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No votes

Have not even had three years of use and my JennAir convection oven is no longer working. The computer panel is kaput.
DO...

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2.4

Internally something went wrong with cooktop. We have spent 9 days talking with support people and still no one coming...

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1

Jenn air is the worst brand ever and pretty expensive. They work until the first repair because they stop making parts...

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