PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dacor and JennAir as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dacor
JennAir

Dacor and JennAir Overview

Total reviews 82 135
Company responses 0 0
Issues resolved 1 2

Dacor and JennAir Consumer Ratings

Rank
280 out of 1810 in Appliances and Electronics category
382 out of 1810 in Appliances and Electronics category
Product or Service Quality
293 in category
371 in category
Customer service
206 in category
274 in category
Value for money
321 in category
385 in category
Exchange, Refund and Cancellation Policy
159 in category
294 in category

Dacor and JennAir Rating Details

Product or Service Quality
1.5 (30 reviews)
1.2 (32 reviews)
Reviewer's quote

parts ordering, customer service is not returning phone calls, waiting time over the phone more than 2 hrs..

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...What horrible customer service for a high end brand. Technician shut the breaker off and said do not use! Should have stayed away from this brand, but we were told this new product is so much more reliable. BS, Whirlpool does not care about the consumer once you buy the product..

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Customer service
1.5 (28 reviews)
1.3 (30 reviews)
Reviewer's quote

Customer service has been appalling and we are still waiting for a response to our complaint 2 months later. Could not even give me an email or name to take my complaint to a higher level. Paid for wifi connection via the app and 6 months later we are still being told that the app is undergoing...

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...I am very disappointed at the lack of customer service for an appliance line that sells themselves as being premium. Horrible service and mediocre product at the best. I will never but a Jenn Air appliance again...

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Value for money
1.6 (27 reviews)
1.3 (26 reviews)
Reviewer's quote

Trying to spend money with Dacor, but they NEVER return my call when I press 1 for a return call. Have now been waiting for over 40 minutes on the phone (in line for an agent) to no avail. Will NEVER buy another Dacor product..

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...Save your money and purchase a Kitchen aid or similar brand..

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Exchange, Refund and Cancellation Policy
1.6 (26 reviews)
1.2 (23 reviews)
Reviewer's quote

We bought a house with Dacor appliances and tried to get a simple replacement griddle. They sent (and charged us) for two that were not the right size and do not fit our range. They refused to accept them as returns because they have a "strict 30 day return policy". My wife got them before...

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...I had to purchase outside company Insurance policy they have been in constant repair. My refridgerator leeks and has been repaired. So many times they cannot fix it...

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Dacor and JennAir Pros and Cons

Pros
  • Design
  • Style and
  • Good looks
  • When it works it works well
  • Initial product until the problem arose
  • Nice design
Cons
  • Poor quality
  • Very poor customer service- poor quality
  • Poor customer service
  • Customer service
  • Quality
  • Quality of product

Dacor and JennAir Most Positive Reviews

Top rated reviews
5

We have two Dacor gas stovetops. One in our house and one in a rental. They are excellent and their customer service is...

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3.7

Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he...

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5

Well, I just came back from the appliance store, it's between DACOR, AGA and MONOGRAM. I really love the look of the...

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3.1

I purchased my Jenn-Air four door refrigerator with water and ice in the door 2018.
With a few months time I had a proble...

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Dacor and JennAir Most Critical Reviews

Lowest rated reviews
1

We purchased a 4 door Dacor refrigerator for our new home, the appliance was delivered in March but we did not move in...

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1

We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication...

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1

Our kitchen was totally remodeled with Dacor - what a mistake! After 6 years they are ALL breaking and the customer...

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1

7 years old "top of the line" refrigerator, Freezer fan started to make loud noise so I switched off power in compresso...

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Dacor and JennAir Latest Reviews

Recent published reviews
1.4

parts ordering, customer service is not returning phone calls, waiting time over the phone more than 2 hrs

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1

I should have low expectations from an organization called "pissed customer"

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1.8

Trying to spend money with Dacor, but they NEVER return my call when I press 1 for a return call. Have now been waiting...

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1.2

I have been on hold for more than 20 minutes and counting to get ahold of someone. I bought a $1500.00 dishwasher that...

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Dacor and JennAir Products and Services

Most reviewed product and services
  • Dacor Oven (24 reviews)
  • Dacor Refrigerator (11 reviews)
  • Dacor Range (9 reviews)
  • Jennair Range (23 reviews)
  • Jennair Repair (13 reviews)
  • Jennair Refrigerator (9 reviews)