PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marlo Furniture and Cymax Stores as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marlo Furniture
Cymax Stores

Marlo Furniture and Cymax Stores Overview

Total reviews
118
787
Company responses
0
20
Issues resolved
0
1

Marlo Furniture and Cymax Stores Consumer Ratings

Rank
412 out of 1485 in Furniture and Decor category
414 out of 1485 in Furniture and Decor category
Exchange, Refund and Cancellation Policy
286 in category
297 in category
Customer service
323 in category
311 in category
Diversity of Products or Services
278 in category
243 in category
Delivery Service
345 in category
308 in category

Marlo Furniture and Cymax Stores Rating Details

Exchange, Refund and Cancellation Policy
1.1 (17 reviews)
1.1 (92 reviews)
Reviewer's quote

It has been refused to issue a refund to us, without any reason..

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...They are earning interest on MY MONEY in their delay to refund me..

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Customer service
1.1 (17 reviews)
1.2 (103 reviews)
Reviewer's quote

I wish to strongly complain as to the horrible experience encountered with Marlo Customer Service on September 19, 2019 at about 3:45 PM. I called (301-738-9000) to arrange a delivery time for a purchased couch. I spoke with someone who identified themselves as only “Barbara” and tried to get her...

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...They have terrible customer service..

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Diversity of Products or Services
2.1 (16 reviews)
2.3 (63 reviews)
Reviewer's quote

I am so upset with the Customer Service Department. THE SALES PERSON AT THE LAUREL, MD store was excellent. My problem: I needed to change my delivery date From Friday, September 27, 2019 to either Thursday (9/26) or Saturday (9/28) and was informed by a Customer Service Representative (Tues 9/25)...

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Cymax clearly scams people to afford to sell products cheaper as I am pretty sure the coffee table was already damaged before it shipped (twice). So now I am stuck with a very nice $300 coffee table that has noticeable damage and looks horrible. Never again will I go with the cheaper company- its...

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Delivery Service
1.2 (15 reviews)
1.5 (77 reviews)
Reviewer's quote

Didnt receive delivery time call..

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I ordered two chairs and they arrived without hardware. I followed their institutions to have the hardware sent to me. After numerous messages and a month later, they have not mailed the hardware. So the chairs are still in the box in pieces. This company will not answer requests. Horrible customer...

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Marlo Furniture and Cymax Stores Pros and Cons

Pros
  • Friendly and knowledge sales staff
  • Price
  • No pros
  • Ease of placing order
  • Unethical
  • Free shipping
Cons
  • Customer service
  • Horrible customer service
  • Warranty company gbs
  • Way of doing business
  • Lack of customer service
  • Rude and pathetic customer service

Marlo Furniture and Cymax Stores Most Positive Reviews

Top rated reviews
No votes
5

I hate to disagree with the negative comments, but me myself have had nothing but positive experiences.
I have brought t...

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No votes
4.6

After the purchase of a beautiful swivel rocker recliner which was promptly delivered, I discovered a defect in the...

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Marlo Furniture and Cymax Stores Most Critical Reviews

Lowest rated reviews
1

Worst store ever, sent me to RAC for financing without letting me know, paid three times the cost of a bed

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1

Cymax should be closed. This is the worst online ordering experience I have ever had.. Beware. I placed an order and...

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1

I won't buy anything from this *** Customer service is 0%
horrible

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1

It was never delivered because it was damaged during transport--I never even saw it. I stayed home for 2 days waiting f...

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Marlo Furniture and Cymax Stores Latest Reviews

Recent published reviews
No votes

This was my first time ever ordering from Marlo and this’ll definitely be my last time Last Wednesday l called to cancel...

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No votes

Ordered through Amazon, this is one of their sellers. After we are done with my order, they won't be Amazon's...

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No votes

I ordered 2 complete bedroom sets 2 wks ago, l received a brief email saying my order will be shipped but l heard nothin...

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1

So not order from this company. They have terrible customer service

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Marlo Furniture and Cymax Stores Products and Services

Most reviewed product and services
  • Marlo Furniture Delivery Service (11 reviews)
  • Marlo Furniture Shipping Service (2 reviews)
  • Marlo Furniture Customer Care (2 reviews)
  • Cymax Stores Shipping Service (92 reviews)
  • Cymax Stores Customer Care (29 reviews)
  • Cymax Stores Advertisement (3 reviews)