PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Walgreens and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2010 reviews. It is 226 reviews more than CVS Pharmacy received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Walgreens customer support team and CVS Pharmacy customer service.
Walgreens and CVS Pharmacy Consumer Ratings
Rank
68
out of 770 in Pharmacy category
69
out of 770 in Pharmacy category
Customer service
73
in category
62
in category
Staff
64
in category
61
in category
Discounts and Special Offers
40
in category
45
in category
According to consumer ratings and reviews, Walgreens ranks 1 points higher in the Pharmacy category than CVS Pharmacy.
People gave Walgreens 1.4 stars for Customer service criterion in Pharmacy category and it is 119 points higher than the worst rated brand in this category.
At the same time, CVS Pharmacy was rated 1.6 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than CVS Pharmacy.
Regarding Discounts and Special Offers criterion, consumers gave Walgreens 2.4 stars and it is 79% greater than other in category.
CVS Pharmacy however was rated 2.3 stars and it is 77% greater than other in category.
Walgreens and CVS Pharmacy Rating Details
Customer service
1.4 (633 reviews)
1.6 (542 reviews)
Reviewer's quote
my issue was solved I do not consider myself a pissed customer..
Susan K
...The pharmacist in Sunnyvale serve no purpose when it comes to customer service, with the exception on one gentleman. The rest are useless. You have a real problem when your cannot provide true pharmacy service offered on a tele-prompted system...
PissedConsumer1722213
Staff
1.7 (591 reviews)
1.7 (511 reviews)
Reviewer's quote
Unbelievable how unknowing this staff that is dispensing life saving drugs are !! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time...
Frank C
I called the pharmacy and was on hold three different times for over 30 minutes each, and was hung up on by one pharmacy staff. They then tried to say I picked up my prescription already that day, right after I had spoken with the pharmacy manager who said it wasn’t ready. The staff at rude and...
Jazmine B
Discounts and Special Offers
2.4 (484 reviews)
2.3 (417 reviews)
Reviewer's quote
This is (was) the worst company I have ever worked for we all got trained to do the same thing then when this new manager came in I think he pin pointed me out of everyone because I speak my mind and tell you how I feel so I got wrote up for something everyone in the store was doing the same thing...
Warren P
I have been to CVS 2 times in the last month to pick up prescriptions which on both occasions medication had been sent to pharmacy and where I was advised the medication would not be ready the same day and when questioning to speak to pharmacist her statement was “we have to fill hundreds of...
Karie s
Walgreens and CVS Pharmacy Pros and Cons
Pros
Store and old staff 3 months ago
Store location convenient
Location
Location
Customer service
Convience
Cons
Customer service
Pharmacist was rude
Rude customer service
Customer service
Quality control
Their problem solving
Walgreens and CVS Pharmacy Most Positive Reviews
Top rated reviews
5
I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...
How would you compare Walgreens vs CVS Pharmacy?