PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
CVS Pharmacy

Walgreens and CVS Pharmacy Overview

Total reviews
2010
1784
Company responses
0
0
Issues resolved
7
6

Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2010 reviews. It is 226 reviews more than CVS Pharmacy received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Walgreens customer support team and CVS Pharmacy customer service.

Walgreens and CVS Pharmacy Consumer Ratings

Rank
68 out of 770 in Pharmacy category
69 out of 770 in Pharmacy category
Customer service
73 in category
62 in category
Staff
64 in category
61 in category
Discounts and Special Offers
40 in category
45 in category

According to consumer ratings and reviews, Walgreens ranks 1 points higher in the Pharmacy category than CVS Pharmacy. People gave Walgreens 1.4 stars for Customer service criterion in Pharmacy category and it is 119 points higher than the worst rated brand in this category. At the same time, CVS Pharmacy was rated 1.6 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than CVS Pharmacy. Regarding Discounts and Special Offers criterion, consumers gave Walgreens 2.4 stars and it is 79% greater than other in category. CVS Pharmacy however was rated 2.3 stars and it is 77% greater than other in category.

Walgreens and CVS Pharmacy Rating Details

Customer service
1.4 (633 reviews)
1.6 (542 reviews)
Reviewer's quote

my issue was solved I do not consider myself a pissed customer..

Susan K

...The pharmacist in Sunnyvale serve no purpose when it comes to customer service, with the exception on one gentleman. The rest are useless. You have a real problem when your cannot provide true pharmacy service offered on a tele-prompted system...

PissedConsumer1722213
Staff
1.7 (591 reviews)
1.7 (511 reviews)
Reviewer's quote

Unbelievable how unknowing this staff that is dispensing life saving drugs are !! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time...

Frank C

I called the pharmacy and was on hold three different times for over 30 minutes each, and was hung up on by one pharmacy staff. They then tried to say I picked up my prescription already that day, right after I had spoken with the pharmacy manager who said it wasn’t ready. The staff at rude and...

Jazmine B
Discounts and Special Offers
2.4 (484 reviews)
2.3 (417 reviews)
Reviewer's quote

This is (was) the worst company I have ever worked for we all got trained to do the same thing then when this new manager came in I think he pin pointed me out of everyone because I speak my mind and tell you how I feel so I got wrote up for something everyone in the store was doing the same thing...

Warren P

I have been to CVS 2 times in the last month to pick up prescriptions which on both occasions medication had been sent to pharmacy and where I was advised the medication would not be ready the same day and when questioning to speak to pharmacist her statement was “we have to fill hundreds of...

Karie s

Walgreens and CVS Pharmacy Pros and Cons

Pros
  • Store and old staff 3 months ago
  • Store location convenient
  • Location
  • Location
  • Customer service
  • Convience
Cons
  • Customer service
  • Pharmacist was rude
  • Rude customer service
  • Customer service
  • Quality control
  • Their problem solving

Walgreens and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

Walgreens and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

Walgreens and CVS Pharmacy Latest Reviews

Recent published reviews
2.4

First I had a refill on my Fioricet which is a non-controlled substance and the pharmacist wouldn’t feel it because he s...

Read all 2010 reviews

oct 10th 2019 went in target to pick up an item in the pharmacy when a pharmacy approached me andasked if i had my flu...

Read all 1784 reviews

Walgreens and CVS Pharmacy Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (436 reviews)
  • Walgreens Pharmacist (245 reviews)
  • Walgreens Manager (178 reviews)
  • Cvs Pharmacy Prescription Refill (318 reviews)
  • Cvs Pharmacy Pharmacist (186 reviews)
  • Cvs Pharmacy Customer Care (154 reviews)