PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
CVS Pharmacy

Walgreens and CVS Pharmacy Overview

Total reviews
2099
2030
Company responses
0
0
Issues resolved
7
9

Walgreens and CVS Pharmacy Consumer Ratings

Rank
78 out of 540 in Pharmacy category
82 out of 540 in Pharmacy category
Customer service
76 in category
70 in category
Discounts and Special Offers
44 in category
48 in category
Website
52 in category
64 in category
Product or Service Quality
46 in category
50 in category

Walgreens and CVS Pharmacy Rating Details

Customer service
1.5 (679 reviews)
1.6 (650 reviews)
Reviewer's quote

...cities they are paid more then Capitol City of Kansas many have families on a daily basis Employees deal with violent, rude, people and they still show good Customer Service and my Complaint is you got other big Grocery and Pharmaceuticals' company who are paying more and Walgreens are paying less in hourly wages is that fair. Upper Management makes twice more and I keep seeing hours cut from the Employees. help them so they provide for...

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...Now I am battling a deadly illness, and wonder how much more I am going to have to deal with from such bad customer service..

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Discounts and Special Offers
2.4 (516 reviews)
2.3 (490 reviews)
Reviewer's quote

Soda special. Buy 3 12 pack sleeves for $12. 00...

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...from the pharmacy in Litchfield Park AZ stating my prescription needed to be filled by the CVS specialty pharmacy. The specialty pharmacy called me on the 17th of Dec. stating they received ok from my insurance to fill my prescription (Prolia) but I would have to pay a co-pay of 100...

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Website
2.6 (510 reviews)
2.3 (476 reviews)
Reviewer's quote

...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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Guess what, its now July of 2020 and CVS website sucks 5 times worse now. Ive been locked out like 2 dozen times, had to change my password like 100 times in thr last year, then i write it down and two weeks later it doesnt work again. I must get 2 dozen texts or Emails s month that my Rx is ready,...

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Product or Service Quality
2.2 (500 reviews)
2.1 (485 reviews)
Reviewer's quote

...Called customer service to cancel since i already got what I needed elsewhere. They said they would submit a form to another department and it may or may not still charge and show up then I would have to return it. Checked again and still not cancelled showing in process...

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...If they spent that money on quality people they might make shopping there more profitable. They scam with suggested retail and good rx every 3 months. If I can catch it, where are the legislators and the consumer affairs office?..

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Walgreens and CVS Pharmacy Pros and Cons

Pros
  • Convenience
  • Store location convenient
  • Store and old staff 3 months ago
  • Location
  • Customer service
  • Convience
Cons
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist
  • Customer service
  • Quality control
  • Problem solving

Walgreens and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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5

Not Cvs Pharmacy but the management in the store itself .Like me,, I won't blame cvs Pharmacy I love to work at Cvs...

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Walgreens and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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1

Store on Old Philadelphia Road, Easton, PA did not accept competitor coupon for transferred prescription at pharmacy...

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Walgreens and CVS Pharmacy Latest Reviews

Recent published reviews
5

This store does absolutely nothing to protect their store assets, no protection for their employees and getting paid...

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No votes

Alex was extremely rude to a female coworker in the store today. It was disgusting the tone he used and his demeaner...

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4.9

I was at store #15770 on yesterday 8/8/2020, I did not receive my $4 register reward for purchasing 2 Colgate...

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No votes

I would like to know when my carepass is due for renewal, I do not want to renew at this time so cancel it for now...

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Walgreens and CVS Pharmacy Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (449 reviews)
  • Walgreens Pharmacist (246 reviews)
  • Walgreens Manager (182 reviews)
  • Cvs Pharmacy Prescription Refill (348 reviews)
  • Cvs Pharmacy Pharmacist (194 reviews)
  • Cvs Pharmacy Customer Care (174 reviews)