PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rite Aid and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rite Aid
CVS Pharmacy

Rite Aid and CVS Pharmacy Overview

Total reviews
779
1972
Company responses
0
0
Issues resolved
5
9

Rite Aid and CVS Pharmacy Consumer Ratings

Rank
61 out of 527 in Pharmacy category
75 out of 527 in Pharmacy category
Customer service
63 in category
68 in category
Website
50 in category
66 in category
Discounts and Special Offers
34 in category
49 in category
Diversity of Products or Services
49 in category
62 in category

Rite Aid and CVS Pharmacy Rating Details

Customer service
1.7 (232 reviews)
1.6 (627 reviews)
Reviewer's quote

...I mentioned that the first thing that a new employee should be taught was customer service and especially not to be rude to the customer..

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...This kind of customer service is un acceptable..

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Website
2.6 (182 reviews)
2.3 (454 reviews)
Reviewer's quote

...I scoured the website and no one in the store has a clue. Why is this so diffivult for the common consumer..

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I ordered my prescriptions to be delivered on the provided CVS website. I received a "Thank you" receipt from CVS with my order number and delivery date. The charge was pending on my bank account...

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Discounts and Special Offers
2.7 (178 reviews)
2.3 (475 reviews)
Reviewer's quote

...I made a special trip to pick this up and was basically just told tough luck I will never go into a Rite Aid again the people are so rude and don't care about anyone..

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...from the pharmacy in Litchfield Park AZ stating my prescription needed to be filled by the CVS specialty pharmacy. The specialty pharmacy called me on the 17th of Dec. stating they received ok from my insurance to fill my prescription (Prolia) but I would have to pay a co-pay of 100...

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Diversity of Products or Services
2.8 (175 reviews)
2.5 (460 reviews)
Reviewer's quote

...expired products on shelves...

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...Then she told another customer she sold it already today over 5 customers are waiting for the products and she stated she has to give them to her employees first and then she will give them to us. We have multiple witnesses to this..

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Rite Aid and CVS Pharmacy Pros and Cons

Pros
  • Staff at local store
  • Products
  • Staff
  • Customer service
  • Location
  • Convience
Cons
  • Poor customer service
  • Attitude of the employees
  • Rude employee
  • Customer service
  • Quality control
  • Problem solving

Rite Aid and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

I came to the company as a cashier with K&B in 1995 as a pharmacy student and stayed with the company until I was a...

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5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

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5

I was helped and purchased exactly what i needed.

The staff was excellent and the service excellent

A great experience...

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5

Not Cvs Pharmacy but the management in the store itself .Like me,, I won't blame cvs Pharmacy I love to work at Cvs...

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Rite Aid and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

We had a very important medicine that we needed to urgently pick up and because of some issues with insurance, we had to...

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1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

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1

the cashier name is Jessie she works at 933 Blackburn avenue. Every time I've been in store this cashier is either on he...

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1

Store on Old Philadelphia Road, Easton, PA did not accept competitor coupon for transferred prescription at pharmacy...

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Rite Aid and CVS Pharmacy Latest Reviews

Recent published reviews
No votes

Will rite aid be offering testing in Scranton?

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No votes

I always gets our medication to Hallandale cvs. This lady name Lori (African lady) she is rude. She dont know how to...

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3.2

Hello, I have $12 in bonus cash and there is a coupon in the ad for $10 bonus cash if you spend $40. Will I be able to...

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1

Husband cane out of hospital 2 day came to pick up meds.was walking in N a older man walked in no mask N nuthing at all...

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Rite Aid and CVS Pharmacy Products and Services

Most reviewed product and services
  • Rite Aid Pharmacist (104 reviews)
  • Rite Aid Manager (83 reviews)
  • Rite Aid Customer Care (70 reviews)
  • Cvs Pharmacy Prescription Refill (346 reviews)
  • Cvs Pharmacy Pharmacist (194 reviews)
  • Cvs Pharmacy Customer Care (172 reviews)