PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
CVS Pharmacy

OptumRx and CVS Pharmacy Overview

Total reviews
743
1996
Company responses
0
0
Issues resolved
1
9

OptumRx and CVS Pharmacy Consumer Ratings

Rank
123 out of 523 in Pharmacy category
74 out of 523 in Pharmacy category
Customer service
94 in category
68 in category
Turnaround Time
80 in category
53 in category
Website
97 in category
64 in category
Product or Service Quality
80 in category
48 in category

OptumRx and CVS Pharmacy Rating Details

Customer service
1.2 (388 reviews)
1.6 (636 reviews)
Reviewer's quote

...This company has NO customer service, their employees lie or give false information depending on who or which employee you speak to. They have not even once delivered or serviced as promised. I have a full time job and the time I've spent trying to help OptumRx get my prescriptions correct ..

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...This kind of customer service is un acceptable..

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Turnaround Time
1.3 (334 reviews)
1.9 (451 reviews)
Reviewer's quote

well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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HOWEVER every month when its time to fill my pain meds, she treats me like crap, is rude when i call to see when it will be ready, as i do with all my scripts. She has mentioned but not stated directly AT me that she is tired of all the addicts in this town trying to get there meds filled at...

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Website
1.4 (334 reviews)
2.3 (463 reviews)
Reviewer's quote

...Your complaint system is like your website not old person friendly..

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...On top of that multiple website issues no loading no clear directions and poor service all around..

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Product or Service Quality
1.4 (309 reviews)
2.1 (475 reviews)
Reviewer's quote

...In fact, the poor customer service woman was ready with the "you're right" and "I know" and "I understand" aplenty, and recommended this very thing..

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CVS Store #10332 and #10741 Is refusing to provide me service and fill my medication because of the tone of my voice. They feel Im yelling, sounding rude, and I explain this is just how I talk and I feel Im being discriminated against. Im being judge because of how I sound...

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OptumRx and CVS Pharmacy Pros and Cons

Pros
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • Some reps tried to help
  • Location
  • Customer service
  • Good location
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Customer service
  • Quality control
  • Problem solving

OptumRx and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

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5

Dominque was professiknal, awesome customer service.

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5

Not Cvs Pharmacy but the management in the store itself .Like me,, I won't blame cvs Pharmacy I love to work at Cvs...

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OptumRx and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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1

Store on Old Philadelphia Road, Easton, PA did not accept competitor coupon for transferred prescription at pharmacy...

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OptumRx and CVS Pharmacy Latest Reviews

Recent published reviews
1

Nothing. Not happy. Your complaint system is like your website not old person friendly.

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4.3

CVS in liberty ky.Trying to refill a script that was refilled last month for a name brand drug,Coumidini was told it...

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No votes

My wife and I have been your customer for eight years. We have made it clear that we do not want drugs shipped and...

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No votes

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OptumRx and CVS Pharmacy Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (273 reviews)
  • Optumrx Customer Care (77 reviews)
  • Optumrx Website (40 reviews)
  • Cvs Pharmacy Prescription Refill (347 reviews)
  • Cvs Pharmacy Pharmacist (194 reviews)
  • Cvs Pharmacy Customer Care (173 reviews)