PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
CVS Pharmacy

OptumRx and CVS Pharmacy Overview

Total reviews
710
1826
Company responses
0
0
Issues resolved
1
7

CVS Pharmacy was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 1826 reviews. It is 1116 reviews more than OptumRx received since Jan 5, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with OptumRx customer support team and CVS Pharmacy customer service.

OptumRx and CVS Pharmacy Consumer Ratings

Rank
116 out of 723 in Pharmacy category
76 out of 723 in Pharmacy category
Customer service
90 in category
63 in category
Staff
78 in category
60 in category
Turnaround Time
81 in category
55 in category

According to consumer ratings and reviews, CVS Pharmacy ranks 40 points higher in the Pharmacy category than OptumRx. People gave OptumRx 1.2 stars for Customer service criterion in Pharmacy category and it is 104 points higher than the worst rated brand in this category. At the same time, CVS Pharmacy was rated 1.5 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than OptumRx. Regarding Turnaround Time criterion, consumers gave OptumRx 1.3 stars and it is 58% greater than other in category. CVS Pharmacy however was rated 1.8 stars and it is 72% greater than other in category.

OptumRx and CVS Pharmacy Rating Details

Customer service
1.2 (369 reviews)
1.5 (557 reviews)
Reviewer's quote

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607

...Then another 5-worst customer service..

Enya
Staff
1.4 (339 reviews)
1.7 (527 reviews)
Reviewer's quote

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335

...The Laziest staff ever. Antibiotics should not have to wait until the following day to be filled..

Donna W
Turnaround Time
1.3 (319 reviews)
1.8 (390 reviews)
Reviewer's quote

...I was told they needed MY permission to ship it!! Talked to an alleged supervisor and pointed out this is the FIRST time in over 2 years it has been held up. Of course they have NO explanation! Pa..

John R

...00 dollars at which time I gave him my checking information. He said it would be delivered to my Dr on Dec. 23 I explained I would be out of town till the 29th he said that was not a problem proper refrigeration would see the drug good for 60 days...

Mary V

OptumRx and CVS Pharmacy Pros and Cons

Pros
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Location
  • Customer service
  • Convience
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Customer service
  • Quality control
  • Their problem solving

OptumRx and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

Dominque was professiknal, awesome customer service.

5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

OptumRx and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

OptumRx and CVS Pharmacy Latest Reviews

Recent published reviews
1.9

These people are IDIOTS! I have been taking a certain med for over 2 years... Changed Doctors recently...

Read all 710 reviews
1

Assistant told me I was keeping her from helping people in the store. She was not a good customer service...

Read all 1826 reviews

OptumRx and CVS Pharmacy Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (266 reviews)
  • Optumrx Customer Care (73 reviews)
  • Optumrx Website (40 reviews)
  • Cvs Pharmacy Prescription Refill (329 reviews)
  • Cvs Pharmacy Pharmacist (190 reviews)
  • Cvs Pharmacy Customer Care (158 reviews)