PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and CVS Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
CVS Pharmacy

OptumRx and CVS Pharmacy Overview

Total reviews 853 2711
Company responses 0 0
Issues resolved 1 12

OptumRx and CVS Pharmacy Consumer Ratings

Rank
146 out of 682 in Pharmacy category
94 out of 682 in Pharmacy category
Customer service
127 in category
101 in category
Turnaround Time
105 in category
77 in category
Website
122 in category
82 in category
Product or Service Quality
108 in category
83 in category

OptumRx and CVS Pharmacy Rating Details

Customer service
1.3
(474 reviews)
1.5
(1027 reviews)
Reviewer's quote

We only figured this out after I called the manufacturer while I had the customer service person on the phone at the same time trying to figure out what Optum RX was doing wrong. This means I cannot get my 90-day prescription from my Dr filled without paying a large amount that exceeds my budget to...

Read full review

...Customer service was very kind. Hope they can help..

Read full review
Turnaround Time
1.4
(399 reviews)
1.8
(751 reviews)
Reviewer's quote

...So by the time I get it it will be 3. 5 weeks. My ins says I have to use them for 90 day scripts or I have to pay more from my local pharmacy...

Read full review

...Terrible customer service and turnaround time. I highly recommend not using them..

Read full review
Website
1.4
(399 reviews)
2.1
(760 reviews)
Reviewer's quote

...Their website is just for decorations. Can't order from website at all. Trouble with insurance? They forget about you! Need to applied discount? Forget that! They are happy if you pay out of pocket, then WTF is insurance for? Is therea negative stars? This pharmacy need negative stars...

Read full review

...The company website is as useless as anybody could find anywhere. The information listed is never accurate. Trying to program deliveries even for paid CarePass members is a hopeless case...

Read full review
Product or Service Quality
1.5
(381 reviews)
2
(800 reviews)
Reviewer's quote

...This is not a shipping issue, this is a poor customer service issue. Optum RX first denied my refill. They gave absolutely no reason for this...

Read full review

YOUR SERVICE AND HOW YOUR AFRICAN NOT BLACK AMERICANS TALK TO THE CUSTOMERS. THE NASTY SERVICE THEY DO GIVE YOU. THE RESIDENTS OF CLINTON ARE TIRED OF THIS AND IF YOU LOOK AT THE REVIEWS ON THIS STORE THEY REFLECT THE DISSERVICE THEY PROVIDE TO THE COMMUNITY...

Read full review

OptumRx and CVS Pharmacy Pros and Cons

Pros
  • Some reps who tried to help
  • That they are professional and respectful
  • Some reps tried to help
  • Location
  • Customer service
  • Cvs is close to my home
Cons
  • Customer service
  • Complete lack of honesty
  • Order fulfillment
  • Customer service
  • Rude employees
  • Incompetent service

OptumRx and CVS Pharmacy Most Positive Reviews

Top rated reviews
5

On point! Because some of our prescription are heavily pricey without insurance, our plan technically keeps declining...

Read full review
5

For removing me from extracare rewards program because you are taking my ten dollars off before I get to the store to...

Read full review
5

Dominque was professiknal, awesome customer service.

Read full review
5

I don't know what all of your all's problems are! I have worked for CVS for 15 years and I absolutely love it. I am a...

Read full review

OptumRx and CVS Pharmacy Most Critical Reviews

Lowest rated reviews
1

I had my insurance through United and every time I filled a medication at a local drugstore, I would get a letter statin...

Read full review
1

My girlfriend realized at the last minute she forgot to get a card for her mother's birthday tomorrow. So we decided to...

Read full review
1

I have to deal with this company every 3 months to get a specialty med and also a mail order achieved. It is...

Read full review
1

My prescription wasnt available today as it is every month without exception. Im out of medication that is very painful...

Read full review

OptumRx and CVS Pharmacy Latest Reviews

Recent published reviews
2.1

Called for refill on my Asthma medication. I was told they didn't have any refills for me, they would have to contact...

Read full review
No votes

Unhappy customer-- have been a customer for many years.
No personal relationships. Can not reach pharmacy by phone. You h...

Read full review
1

Optum RX is the worst pharmacy company I have ever had the unfortunate experience of dealing with in my life. If I could...

Read full review
No votes

I walked out the store and the customer behind me made the buzzer go off. They can clearly see that I came in got my...

Read full review