PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CVS Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CVS Pharmacy
OptumRx

CVS Pharmacy and OptumRx Overview

Total reviews
1996
743
Company responses
0
0
Issues resolved
9
1

CVS Pharmacy and OptumRx Consumer Ratings

Rank
74 out of 523 in Pharmacy category
123 out of 523 in Pharmacy category
Customer service
68 in category
94 in category
Discounts and Special Offers
46 in category
78 in category
Product or Service Quality
48 in category
80 in category
Diversity of Products or Services
57 in category
89 in category

CVS Pharmacy and OptumRx Rating Details

Customer service
1.6 (636 reviews)
1.2 (388 reviews)
Reviewer's quote

...This kind of customer service is un acceptable..

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...This company has NO customer service, their employees lie or give false information depending on who or which employee you speak to. They have not even once delivered or serviced as promised. I have a full time job and the time I've spent trying to help OptumRx get my prescriptions correct ..

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Discounts and Special Offers
2.3 (481 reviews)
1.3 (294 reviews)
Reviewer's quote

...from the pharmacy in Litchfield Park AZ stating my prescription needed to be filled by the CVS specialty pharmacy. The specialty pharmacy called me on the 17th of Dec. stating they received ok from my insurance to fill my prescription (Prolia) but I would have to pay a co-pay of 100...

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...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

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Product or Service Quality
2.1 (475 reviews)
1.4 (309 reviews)
Reviewer's quote

CVS Store #10332 and #10741 Is refusing to provide me service and fill my medication because of the tone of my voice. They feel Im yelling, sounding rude, and I explain this is just how I talk and I feel Im being discriminated against. Im being judge because of how I sound...

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well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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Diversity of Products or Services
2.5 (468 reviews)
1.6 (293 reviews)
Reviewer's quote

...Then she told another customer she sold it already today over 5 customers are waiting for the products and she stated she has to give them to her employees first and then she will give them to us. We have multiple witnesses to this..

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They laughed and tried giving me a new number and transferring me, but instead it was again to the wrong member services for Medicare (which is not my coverage plan) and this repeated two more times, so that by the time 15 minutes later that I got to the fourth phone number for “member services”, I...

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CVS Pharmacy and OptumRx Pros and Cons

Pros
  • Location
  • Customer service
  • Good location
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • Some reps tried to help
Cons
  • Customer service
  • Quality control
  • Problem solving
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

CVS Pharmacy and OptumRx Most Positive Reviews

Top rated reviews
5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

Not Cvs Pharmacy but the management in the store itself .Like me,, I won't blame cvs Pharmacy I love to work at Cvs...

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5

Dominque was professiknal, awesome customer service.

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CVS Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews
1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

Store on Old Philadelphia Road, Easton, PA did not accept competitor coupon for transferred prescription at pharmacy...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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CVS Pharmacy and OptumRx Latest Reviews

Recent published reviews
4.3

CVS in liberty ky.Trying to refill a script that was refilled last month for a name brand drug,Coumidini was told it...

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1

Nothing. Not happy. Your complaint system is like your website not old person friendly.

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No votes

Need to cancel old account

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No votes

My wife and I have been your customer for eight years. We have made it clear that we do not want drugs shipped and...

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CVS Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Cvs Pharmacy Prescription Refill (347 reviews)
  • Cvs Pharmacy Pharmacist (194 reviews)
  • Cvs Pharmacy Customer Care (173 reviews)
  • Optumrx Prescription Refill (273 reviews)
  • Optumrx Customer Care (77 reviews)
  • Optumrx Website (40 reviews)