PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CVS Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CVS Pharmacy
OptumRx

CVS Pharmacy and OptumRx Overview

Total reviews
1825
706
Company responses
0
0
Issues resolved
7
1

CVS Pharmacy was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 1825 reviews. It is 1119 reviews more than OptumRx received since Jan 5, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with CVS Pharmacy customer support team and OptumRx customer service.

CVS Pharmacy and OptumRx Consumer Ratings

Rank
70 out of 723 in Pharmacy category
115 out of 723 in Pharmacy category
Customer service
63 in category
89 in category
Staff
60 in category
77 in category
Discounts and Special Offers
46 in category
74 in category

According to consumer ratings and reviews, CVS Pharmacy ranks 45 points higher in the Pharmacy category than OptumRx. People gave CVS Pharmacy 1.5 stars for Customer service criterion in Pharmacy category and it is 130 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than OptumRx. Regarding Discounts and Special Offers criterion, consumers gave CVS Pharmacy 2.3 stars and it is 76% greater than other in category. OptumRx however was rated 1.3 stars and it is 62% greater than other in category.

CVS Pharmacy and OptumRx Rating Details

Customer service
1.5 (557 reviews)
1.2 (365 reviews)
Reviewer's quote

...Then another 5-worst customer service..

Enya

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607
Staff
1.7 (527 reviews)
1.4 (335 reviews)
Reviewer's quote

...The Laziest staff ever. Antibiotics should not have to wait until the following day to be filled..

Donna W

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335
Discounts and Special Offers
2.3 (424 reviews)
1.3 (277 reviews)
Reviewer's quote

...from the pharmacy in Litchfield Park AZ stating my prescription needed to be filled by the CVS specialty pharmacy. The specialty pharmacy called me on the 17th of Dec. stating they received ok from my insurance to fill my prescription (Prolia) but I would have to pay a co-pay of 100...

Mary V

...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

PissedConsumer1279459

CVS Pharmacy and OptumRx Pros and Cons

Pros
  • Location
  • Customer service
  • Convience
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
Cons
  • Customer service
  • Quality control
  • Their problem solving
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

CVS Pharmacy and OptumRx Most Positive Reviews

Top rated reviews
5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

5

Dominque was professiknal, awesome customer service.

CVS Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews
1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

CVS Pharmacy and OptumRx Latest Reviews

Recent published reviews
1

I was told to find a new pharmacy after waiting two days of hearing they were out of stock

Read all 1825 reviews
1

Over 10 days to review appeal and have it denied. I would write more but it is just a waste of time. I tried to take...

Read all 706 reviews

CVS Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Cvs Pharmacy Prescription Refill (329 reviews)
  • Cvs Pharmacy Pharmacist (190 reviews)
  • Cvs Pharmacy Customer Care (158 reviews)
  • Optumrx Prescription Refill (264 reviews)
  • Optumrx Customer Care (72 reviews)
  • Optumrx Website (40 reviews)