PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CVS Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CVS Pharmacy

CVS Pharmacy and OptumRx Overview

Total reviews
Company responses
Issues resolved

CVS Pharmacy was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 1784 reviews. It is 1087 reviews more than OptumRx received since Jan 5, 2013.

CVS Pharmacy and OptumRx Consumer Ratings

69 out of 770 in Pharmacy category
111 out of 770 in Pharmacy category
Customer service
62 in category
90 in category
61 in category
79 in category
Discounts and Special Offers
45 in category
74 in category

According to consumer ratings and reviews, CVS Pharmacy ranks 42 points higher in the Pharmacy category than OptumRx. People gave CVS Pharmacy 1.6 stars for Customer service criterion in Pharmacy category and it is 130 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than OptumRx. Regarding Discounts and Special Offers criterion, consumers gave CVS Pharmacy 2.3 stars and it is 77% greater than other in category. OptumRx however was rated 1.3 stars and it is 61% greater than other in category.

CVS Pharmacy and OptumRx Rating Details

Customer service
1.6 (542 reviews)
1.2 (362 reviews)
Reviewer's quote

...The pharmacist in Sunnyvale serve no purpose when it comes to customer service, with the exception on one gentleman. The rest are useless. You have a real problem when your cannot provide true pharmacy service offered on a tele-prompted system...


I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

1.7 (511 reviews)
1.4 (329 reviews)
Reviewer's quote

I called the pharmacy and was on hold three different times for over 30 minutes each, and was hung up on by one pharmacy staff. They then tried to say I picked up my prescription already that day, right after I had spoken with the pharmacy manager who said it wasn’t ready. The staff at rude and...

Jazmine B

After spending 2 hours on the phone with staff, a comparable medication was found. When it came time to deliver it, I was told that it was back ordered for the last 2 years and I probably would not get it. I told the staff member " I suppose if I want to continue on my thyroid medication I will...

Geralyn G
Discounts and Special Offers
2.3 (417 reviews)
1.3 (273 reviews)
Reviewer's quote

I have been to CVS 2 times in the last month to pick up prescriptions which on both occasions medication had been sent to pharmacy and where I was advised the medication would not be ready the same day and when questioning to speak to pharmacist her statement was “we have to fill hundreds of...

Karie s

Absurd C/S began when I started with Optum, and it continues on an on, ad nauseam. Why am I forced to deal with agents & pharmacists so lost & bureaucratic that they put the IRS to shame? I would in an instant go somewhere else if I had the latitude to do so. Half your work force ought to be...

Prof. R

CVS Pharmacy and OptumRx Pros and Cons

  • Location
  • Customer service
  • Convience
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Customer service
  • Quality control
  • Their problem solving
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

CVS Pharmacy and OptumRx Most Positive Reviews

Top rated reviews

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...


Dominque was professiknal, awesome customer service.

CVS Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews



Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

CVS Pharmacy and OptumRx Latest Reviews

Recent published reviews

oct 10th 2019 went in target to pick up an item in the pharmacy when a pharmacy approached me andasked if i had my flu...

Read all 1784 reviews

Go elsewhere. Called 14 times. No help.

Read all 697 reviews

CVS Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Cvs Pharmacy Prescription Refill (318 reviews)
  • Cvs Pharmacy Pharmacist (186 reviews)
  • Cvs Pharmacy Customer Care (154 reviews)
  • Optumrx Prescription Refill (262 reviews)
  • Optumrx Customer Care (68 reviews)
  • Optumrx Website (39 reviews)