PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CVS Pharmacy and Envision Rx Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CVS Pharmacy
Envision Rx Plus

CVS Pharmacy and Envision Rx Plus Overview

Total reviews
1996
220
Company responses
0
0
Issues resolved
9
1

CVS Pharmacy and Envision Rx Plus Consumer Ratings

Rank
74 out of 523 in Pharmacy category
116 out of 523 in Pharmacy category
Customer service
68 in category
92 in category
Discounts and Special Offers
46 in category
74 in category
Product or Service Quality
48 in category
82 in category
Diversity of Products or Services
57 in category
83 in category

CVS Pharmacy and Envision Rx Plus Rating Details

Customer service
1.6 (636 reviews)
1.2 (116 reviews)
Reviewer's quote

...This kind of customer service is un acceptable..

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Can't register online, even though I am using this through my job, tried calling customer service and they hung up on me every time..

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Discounts and Special Offers
2.3 (481 reviews)
1.4 (86 reviews)
Reviewer's quote

...from the pharmacy in Litchfield Park AZ stating my prescription needed to be filled by the CVS specialty pharmacy. The specialty pharmacy called me on the 17th of Dec. stating they received ok from my insurance to fill my prescription (Prolia) but I would have to pay a co-pay of 100...

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...Then she said he could have it under special circumstances and asked me questions and -- I hope -- processed the information. Throughout the conversation; she was rude, she mumbled, she talked fast. She kept telling me she could not hear me...

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Product or Service Quality
2.1 (475 reviews)
1.4 (100 reviews)
Reviewer's quote

CVS Store #10332 and #10741 Is refusing to provide me service and fill my medication because of the tone of my voice. They feel Im yelling, sounding rude, and I explain this is just how I talk and I feel Im being discriminated against. Im being judge because of how I sound...

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..." They have terrible service, terrible response time, coverage only looks good on paper. You are paying for nothing..

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Diversity of Products or Services
2.5 (468 reviews)
1.7 (89 reviews)
Reviewer's quote

...Then she told another customer she sold it already today over 5 customers are waiting for the products and she stated she has to give them to her employees first and then she will give them to us. We have multiple witnesses to this..

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...I asked the representative if I could have the number for customer care as somehow member services and customer care are two different things. Mind blowing. She then tells me there is no number for customer care and the only option she has is to transfer me...

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CVS Pharmacy and Envision Rx Plus Pros and Cons

Pros
  • Location
  • Customer service
  • Good location
  • Plan price
  • Monthly premium
  • Low premium
Cons
  • Customer service
  • Quality control
  • Problem solving
  • Misinformed customer service
  • Customer service
  • Disinterested and lack of information of representative on phone

CVS Pharmacy and Envision Rx Plus Most Positive Reviews

Top rated reviews
5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

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5

I've had EnvisionsRx Plus for five years; I love the services I have and there's no complaints to date!

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5

Not Cvs Pharmacy but the management in the store itself .Like me,, I won't blame cvs Pharmacy I love to work at Cvs...

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5

I have only had Envision RX Plus for a couple of months. I have refilled my Atorvastatin (generic cholesteral med) 3...

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CVS Pharmacy and Envision Rx Plus Most Critical Reviews

Lowest rated reviews
1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

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1

I have called EnvisionRx Plus 8 times since February 20, 2015 to obtain prior authorization for Vyvanse 30 mg ordered da...

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1

Store on Old Philadelphia Road, Easton, PA did not accept competitor coupon for transferred prescription at pharmacy...

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1

My son (15 months) has taken Lansoprazol for acid reflux since right after he was born. Last month, EnvisionRX randomly...

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CVS Pharmacy and Envision Rx Plus Latest Reviews

Recent published reviews
4.3

CVS in liberty ky.Trying to refill a script that was refilled last month for a name brand drug,Coumidini was told it...

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1

I was on Victoza and it worked very well for me, I had to get Envision Insurance due to a job change and the Pharmacy...

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No votes

Need to cancel old account

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No votes

Wow. Worst pharmacy ever and I'm a pharmacist. Totally incompentent customer service. Everyone seems to be totally...

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CVS Pharmacy and Envision Rx Plus Products and Services

Most reviewed product and services
  • Cvs Pharmacy Prescription Refill (347 reviews)
  • Cvs Pharmacy Pharmacist (194 reviews)
  • Cvs Pharmacy Customer Care (173 reviews)
  • Envision Rx Plus Prescription Refill (56 reviews)
  • Envision Rx Plus Customer Care (37 reviews)
  • Envision Rx Plus Health Plan (15 reviews)