PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CVS Pharmacy and Envision Rx Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CVS Pharmacy
Envision Rx Plus

CVS Pharmacy and Envision Rx Plus Overview

Total reviews
1784
216
Company responses
0
0
Issues resolved
6
1

CVS Pharmacy was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 1784 reviews. It is 1568 reviews more than Envision Rx Plus received since Mar 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with CVS Pharmacy customer support team and Envision Rx Plus customer service.

CVS Pharmacy and Envision Rx Plus Consumer Ratings

Rank
69 out of 770 in Pharmacy category
104 out of 770 in Pharmacy category
Customer service
62 in category
86 in category
Staff
61 in category
77 in category
Product or Service Quality
45 in category
75 in category

According to consumer ratings and reviews, CVS Pharmacy ranks 35 points higher in the Pharmacy category than Envision Rx Plus. People gave CVS Pharmacy 1.6 stars for Customer service criterion in Pharmacy category and it is 130 points higher than the worst rated brand in this category. At the same time, Envision Rx Plus was rated 1.2 stars for Customer service criterion in this category and it is 106 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CVS Pharmacy has a higher rating than Envision Rx Plus. Regarding Product or Service Quality criterion, consumers gave CVS Pharmacy 2 stars and it is 77% greater than other in category. Envision Rx Plus however was rated 1.4 stars and it is 61% greater than other in category.

CVS Pharmacy and Envision Rx Plus Rating Details

Customer service
1.6 (542 reviews)
1.2 (114 reviews)
Reviewer's quote

...The pharmacist in Sunnyvale serve no purpose when it comes to customer service, with the exception on one gentleman. The rest are useless. You have a real problem when your cannot provide true pharmacy service offered on a tele-prompted system...

PissedConsumer1722213

Can't register online, even though I am using this through my job, tried calling customer service and they hung up on me every time..

LaPorche B
Staff
1.7 (511 reviews)
1.4 (105 reviews)
Reviewer's quote

I called the pharmacy and was on hold three different times for over 30 minutes each, and was hung up on by one pharmacy staff. They then tried to say I picked up my prescription already that day, right after I had spoken with the pharmacy manager who said it wasn’t ready. The staff at rude and...

Jazmine B

Albuterol costs $58 using card, but $45 without using card

Tannah
Product or Service Quality
2 (402 reviews)
1.4 (97 reviews)
Reviewer's quote

prescription called in by doctor 1 week before arriving to store located at S Indian Creek and Redan Rd. Advise it wasn't ready and would take 2 hours by Keyola and was told we couldn't wait. In mean while was notified by voicemail that another presciption was ready to be picked up, upon arrival...

DARRYL M

Their customer service is absolutely the worst! They are incompetent, lacking basic language skills and such a strong accent that they are virtually impossible to understand. I have spoken with people all over the world doing international sales, so I am accustomed to many accents, but I don't now...

Nestor M

CVS Pharmacy and Envision Rx Plus Pros and Cons

Pros
  • Location
  • Customer service
  • Convience
  • Plan price
  • Monthly premium
  • Low premium
Cons
  • Customer service
  • Quality control
  • Their problem solving
  • Misinformed customer service
  • Customer service
  • Disinterested and lack of information of representative on phone

CVS Pharmacy and Envision Rx Plus Most Positive Reviews

Top rated reviews
5

By this point everyone is pretty much aware that all the beyond big brother tobacco regulation isn't about getting...

5

I've had EnvisionsRx Plus for five years; I love the services I have and there's no complaints to date!

CVS Pharmacy and Envision Rx Plus Most Critical Reviews

Lowest rated reviews
1

MONROE, NC - WESLEY CHAPEL STOUTS ROAD - THESE ARE, BY FAR, THE RUDEST PEOPLE I HAVE EVER DEALT WITH IN ANY CUSTOMER...

1

I have called EnvisionRx Plus 8 times since February 20, 2015 to obtain prior authorization for Vyvanse 30 mg ordered da...

CVS Pharmacy and Envision Rx Plus Latest Reviews

Recent published reviews

oct 10th 2019 went in target to pick up an item in the pharmacy when a pharmacy approached me andasked if i had my flu...

Read all 1784 reviews
3

I've been trying to get a medication filled for a month and 1/2, I call every other day, my doctor has called and faxed...

Read all 216 reviews

CVS Pharmacy and Envision Rx Plus Products and Services

Most reviewed product and services
  • Cvs Pharmacy Prescription Refill (318 reviews)
  • Cvs Pharmacy Pharmacist (186 reviews)
  • Cvs Pharmacy Customer Care (154 reviews)
  • Envision Rx Plus Prescription Refill (55 reviews)
  • Envision Rx Plus Customer Care (35 reviews)
  • Envision Rx Plus Health Plan (14 reviews)