PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Cvs Caremark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
Cvs Caremark

OptumRx and Cvs Caremark Overview

Total reviews
743
369
Company responses
0
0
Issues resolved
1
5

OptumRx and Cvs Caremark Consumer Ratings

Rank
125 out of 522 in Pharmacy category
115 out of 522 in Pharmacy category
Customer service
96 in category
84 in category
Website
100 in category
86 in category
Turnaround Time
83 in category
74 in category
Product or Service Quality
83 in category
81 in category

OptumRx and Cvs Caremark Rating Details

Customer service
1.2 (388 reviews)
1.3 (173 reviews)
Reviewer's quote

...This company has NO customer service, their employees lie or give false information depending on who or which employee you speak to. They have not even once delivered or serviced as promised. I have a full time job and the time I've spent trying to help OptumRx get my prescriptions correct ..

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...If I ever talked to a customer that way, that would be my job! Their is no customer service these days!!!..

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Website
1.4 (334 reviews)
1.7 (136 reviews)
Reviewer's quote

...Your complaint system is like your website not old person friendly..

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...(By the way, their website is not at all intuitive. I think the reason they make it so hard to use is so you will give up. ) I called again...

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Turnaround Time
1.3 (334 reviews)
1.5 (157 reviews)
Reviewer's quote

well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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I witnessed a pharmacist tell a elderly man (who clearly just had surgery with arm in a sling) that there would be at least a two day turnaround to fill his RX for pain meds. When the man stated he had been waiting since the day before the pharmacist responded with "there are other medicines that...

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Product or Service Quality
1.4 (309 reviews)
1.5 (139 reviews)
Reviewer's quote

...In fact, the poor customer service woman was ready with the "you're right" and "I know" and "I understand" aplenty, and recommended this very thing..

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There was no problem at all with my customer service, the person who helped me over the phone was very knowledgeable and accommodating, I do not know why this came up as “pissed customer” because I am not, he was excellent at his job..

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OptumRx and Cvs Caremark Pros and Cons

Pros
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • Some reps tried to help
  • No any
  • Customer service offered by all of the representatives
  • Usually very courteous
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Horrible customer service
  • Time wasting
  • Poor business practices

OptumRx and Cvs Caremark Most Positive Reviews

Top rated reviews
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

CVS has sent me several questionnaires concerning my experience at the CVS in Orange, CT. and my responses have always...

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5

Dominque was professiknal, awesome customer service.

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5

Jane was very helpful. I had a question conserning the extra care card, but unfortunately, i was a but confused. I was g...

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OptumRx and Cvs Caremark Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

You stopped selling tobacco products yet you continue to sell candy,cookies,sodas,snacks and all kinds of *** related...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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1

NEVER have I received SO much incorrect information. NEVER have I been treated so poorly. Their incompetence is astoundi...

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OptumRx and Cvs Caremark Latest Reviews

Recent published reviews
1

Nothing. Not happy. Your complaint system is like your website not old person friendly.

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1

over charging consumers give them cred

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No votes

My wife and I have been your customer for eight years. We have made it clear that we do not want drugs shipped and...

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1

To report unprofessional behavior of your clinical team. They did not bother to ask for a call back number Incase call...

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OptumRx and Cvs Caremark Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (273 reviews)
  • Optumrx Customer Care (77 reviews)
  • Optumrx Website (40 reviews)
  • Cvs Caremark Prescription Refill (132 reviews)
  • Cvs Caremark Customer Care (56 reviews)
  • Cvs Caremark Pharmacist (11 reviews)