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Cvs Caremark
OptumRx

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Cvs Caremark

Cvs Caremark

1.4
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 318 TOTAL REVIEWS
Rank
104 out of 756
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    213
  • SUCCESSFUL
    36%
  • AVG CALL DURATION
    05:27
  • ISSUES RESOLVED
    35%
Top Products and Services
1.2
114 reviews
2
42 reviews
1
9 reviews
OptumRx

OptumRx

1.4
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 685 TOTAL REVIEWS
Rank
105 out of 756
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    97
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    39%
Top Products and Services
1.3
257 reviews
1.8
68 reviews
1.8
40 reviews

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Anonymous
#1650000

Optum RX is better than CVS Caremark. Optum Rx reaches out to the patient when their product is out of stock.

Caremark reaches out to the doctors office and convinces the doctor to change the dosage because they don't have it in stock which screws up the patient.

Caremark should make it a point to contact the patient if the RX does not have a refill anymore instead of convincing the doctor to change the dosage because that is what they have in stock. It screwed me up big time because I have Nephritis and I am trying to avoid Dialysis.

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