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Cvs Caremark

1.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 297 TOTAL REVIEWS
Rank
101 out of 726
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    100
  • SUCCESSFUL
    76%
  • AVG CALL DURATION
    05:27
  • ISSUES RESOLVED
    27%
Top Products and Services
1.2
106 reviews
1.9
37 reviews
1
8 reviews

OptumRx

1.4
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 661 TOTAL REVIEWS
Rank
102 out of 726
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    39%
Top Products and Services
1.4
228 reviews
1.8
64 reviews
1.8
36 reviews

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Anonymous
#1650000

Optum RX is better than CVS Caremark. Optum Rx reaches out to the patient when their product is out of stock.

Caremark reaches out to the doctors office and convinces the doctor to change the dosage because they don't have it in stock which screws up the patient.

Caremark should make it a point to contact the patient if the RX does not have a refill anymore instead of convincing the doctor to change the dosage because that is what they have in stock. It screwed me up big time because I have Nephritis and I am trying to avoid Dialysis.

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