PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cvs Caremark and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cvs Caremark
OptumRx

Cvs Caremark and OptumRx Overview

Total reviews 379 754
Company responses 0 0
Issues resolved 5 1

Cvs Caremark and OptumRx Consumer Ratings

Rank
119 out of 547 in Pharmacy category
128 out of 547 in Pharmacy category
Customer service
86 in category
99 in category
Turnaround Time
67 in category
85 in category
Insurance Plans Acceptance
44 in category
47 in category
Website
88 in category
103 in category

Cvs Caremark and OptumRx Rating Details

Customer service
1.4 (182 reviews)
1.2 (395 reviews)
Reviewer's quote

...No help from customer service..

Read full review

...The customer service is not only unresponsive but also not understandable by using foreign dialect representatives. OptumRx charged me $15 for a prescription I did not order. I have called three times to get the $15 returned to me to no avail...

Read full review
Turnaround Time
1.5 (165 reviews)
1.3 (341 reviews)
Reviewer's quote

...Also, the bottle does not state what it is supposed to look like so I have no idea if I got the right item or not as it is my first time getting this. Isn't it supposed to say what the product looks like?..

Read full review

...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

Read full review
Insurance Plans Acceptance
1.9 (147 reviews)
1.8 (304 reviews)
Reviewer's quote

...After 2 refills of 30 days supply, my insurance asks for a 90 day supply either thru Caremark mail order -OR- to pick up at CVS pharmacy (or they will mail via USPS). FYI: if I run out of my medication, I wind up in the hospital ..

Read full review

...made me make my doctor fax them to get set up, then will never fill a prescription saying they can't get a hold of my doctor, fastfoward to 2 days ago, the insurance commission forces them to sit down and talk to my doctor, and they add 2 of the 10 medicines I asked for, and then hold them up for guess what?...

Read full review
Website
1.7 (145 reviews)
1.4 (342 reviews)
Reviewer's quote

...(By the way, their website is not at all intuitive. I think the reason they make it so hard to use is so you will give up. ) I called again...

Read full review

...Your complaint system is like your website not old person friendly..

Read full review

Cvs Caremark and OptumRx Pros and Cons

Pros
  • No any
  • Customer service offered by all of the representatives
  • Usually very courteous
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Horrible customer service
  • Time wasting
  • Poor business practices
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Cvs Caremark and OptumRx Most Positive Reviews

Top rated reviews
5

CVS has sent me several questionnaires concerning my experience at the CVS in Orange, CT. and my responses have always...

Read full review
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

Read full review
5

Jane was very helpful. I had a question conserning the extra care card, but unfortunately, i was a but confused. I was g...

Read full review
5

Dominque was professiknal, awesome customer service.

Read full review

Cvs Caremark and OptumRx Most Critical Reviews

Lowest rated reviews
1

You stopped selling tobacco products yet you continue to sell candy,cookies,sodas,snacks and all kinds of *** related...

Read full review
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Read full review
1

NEVER have I received SO much incorrect information. NEVER have I been treated so poorly. Their incompetence is astoundi...

Read full review
1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

Read full review

Cvs Caremark and OptumRx Latest Reviews

Recent published reviews
4.4

Prescription had to sent electronically

Read full review
1

Optum refuses to pay their share of prescriptions, that they were contracted to pay. I have contacted them many times...

Read full review
1

I tried using my ten dollar reward that i pay five dollars every month and they said i was not in the sytem then when I...

Read full review
1

My doctor sent prescription to them with the amount of meds and I had to call several times and after waiting, the...

Read full review

Cvs Caremark and OptumRx Products and Services

Most reviewed product and services
  • Cvs Caremark Prescription Refill (134 reviews)
  • Cvs Caremark Customer Care (57 reviews)
  • Cvs Caremark Pharmacist (12 reviews)
  • Optumrx Prescription Refill (276 reviews)
  • Optumrx Customer Care (78 reviews)
  • Optumrx Website (40 reviews)