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Cvs Caremark

1.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 302 TOTAL REVIEWS
Rank
99 out of 739
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    132
  • SUCCESSFUL
    58%
  • AVG CALL DURATION
    05:27
  • ISSUES RESOLVED
    29%
Top Products and Services
1.2
108 reviews
1.9
38 reviews
1
8 reviews

OptumRx

1.4
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 671 TOTAL REVIEWS
Rank
100 out of 739
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    96
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    39%
Top Products and Services
1.3
252 reviews
1.8
68 reviews
1.8
39 reviews

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Anonymous
#1650000

Optum RX is better than CVS Caremark. Optum Rx reaches out to the patient when their product is out of stock.

Caremark reaches out to the doctors office and convinces the doctor to change the dosage because they don't have it in stock which screws up the patient.

Caremark should make it a point to contact the patient if the RX does not have a refill anymore instead of convincing the doctor to change the dosage because that is what they have in stock. It screwed me up big time because I have Nephritis and I am trying to avoid Dialysis.

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