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Cvs Caremark

1.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 295 TOTAL REVIEWS
Rank
99 out of 705
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    84
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    05:35
  • ISSUES RESOLVED
    22%
Top Products and Services
1.2
105 reviews
1.9
37 reviews
1
8 reviews

Optumrx

1.4
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 646 TOTAL REVIEWS
Rank
100 out of 705
in Pharmacy category
Rating Details
Customer service
Staff
Turnaround Time
Prescription Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    88
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    05:35
  • ISSUES RESOLVED
    40%
Top Products and Services
1.3
208 reviews
1.7
60 reviews
1.6
35 reviews

How do you compare Cvs Caremark vs Optumrx?

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Anonymous
#1650000

Optum RX is better than CVS Caremark. Optum Rx reaches out to the patient when their product is out of stock.

Caremark reaches out to the doctors office and convinces the doctor to change the dosage because they don't have it in stock which screws up the patient.

Caremark should make it a point to contact the patient if the RX does not have a refill anymore instead of convincing the doctor to change the dosage because that is what they have in stock. It screwed me up big time because I have Nephritis and I am trying to avoid Dialysis.

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