PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cvs Caremark and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cvs Caremark

Cvs Caremark and OptumRx Overview

Total reviews
Company responses
Issues resolved

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 697 reviews. It is 365 reviews more than Cvs Caremark received since Jul 19, 2011.

Cvs Caremark and OptumRx Consumer Ratings

103 out of 769 in Pharmacy category
111 out of 769 in Pharmacy category
Customer service
75 in category
90 in category
75 in category
79 in category
Turnaround Time
74 in category
81 in category

According to consumer ratings and reviews, Cvs Caremark ranks 8 points higher in the Pharmacy category than OptumRx. People gave Cvs Caremark 1.3 stars for Customer service criterion in Pharmacy category and it is 117 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that OptumRx has a higher rating than OptumRx. Regarding Turnaround Time criterion, consumers gave Cvs Caremark 1.4 stars and it is 61% greater than other in category. OptumRx however was rated 1.3 stars and it is 58% greater than other in category.

Cvs Caremark and OptumRx Rating Details

Customer service
1.3 (158 reviews)
1.2 (361 reviews)
Reviewer's quote

There was no problem at all with my customer service, the person who helped me over the phone was very knowledgeable and accommodating, I do not know why this came up as “pissed customer” because I am not, he was excellent at his job..

Angela V

I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

1.4 (141 reviews)
1.4 (330 reviews)
Reviewer's quote

They called and spent HOURS on the phone trying to get an override to fill my prescription and they gave up because of the incompetence of the Caremark staff in their call center. Caremark should not be allowed to dispense medicine. Their incompetence amounts to negligence and is a true and present...


...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

Turnaround Time
1.4 (140 reviews)
1.3 (310 reviews)
Reviewer's quote

...most of the time they ship me very poor quality medications from third world countries. without disclosing where the medication is coming from..


I had my prescriptions sent there because I was told I would get them much cheaper. They were much more expensive. I just got my first order in the mail. It was supposed to contain 2 prescriptions.It only contained 1. I called about my missing insulin that was supposed to have a $0 copay.I was told...

Angela C

Cvs Caremark and OptumRx Pros and Cons

  • Panic attacks are fun
  • No any
  • Customer service offered by all of the representatives
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Horrible customer service
  • Time wasting
  • Poor business practices
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Cvs Caremark and OptumRx Most Positive Reviews

Top rated reviews

CVS has sent me several questionnaires concerning my experience at the CVS in Orange, CT. and my responses have always...


Dominque was professiknal, awesome customer service.

Cvs Caremark and OptumRx Most Critical Reviews

Lowest rated reviews

You stopped selling tobacco products yet you continue to sell candy,cookies,sodas,snacks and all kinds of *** related...


Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Cvs Caremark and OptumRx Latest Reviews

Recent published reviews

Tried to call Aetna customer service to refill prescription. Didn't work so called CVS Caremark and solved problem and...

Read all 332 reviews

I have to call every 30 days the minimum I have ever been on hold was 38 minutes maximum 55 minutes in between being...

Read all 697 reviews

Cvs Caremark and OptumRx Products and Services

Most reviewed product and services
  • Cvs Caremark Prescription Refill (119 reviews)
  • Cvs Caremark Customer Care (47 reviews)
  • Cvs Caremark Pharmacist (10 reviews)
  • Optumrx Prescription Refill (262 reviews)
  • Optumrx Customer Care (68 reviews)
  • Optumrx Website (39 reviews)