PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and Culvers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
Culvers

Steak N Shake and Culvers Overview

Total reviews
3429
365
Company responses
0
0
Issues resolved
4
3

Steak N Shake and Culvers Consumer Ratings

Rank
140 out of 2594 in Cafes, Restaurants and Bars category
32 out of 650 in Fast Food category
Customer service
148 in category
20 in category
Location
152 in category
21 in category
Quality of Food
100 in category
21 in category
Price Affordability
58 in category
52 in category

Steak N Shake and Culvers Rating Details

Customer service
1.6 (1671 reviews)
2.1 (193 reviews)
Reviewer's quote

I felt very nervous and just said forget and I will call and complain of this unecessary, horrible customer service treatment. I will never return there and I will tell everyone I know about this store and their laughing staff. Burger King has way better service and people in place than this so...

Read full review

The most disrespectful, insensitive customer service skills I have ever experienced! I will never go back again to this Culvers. Thank you to the Culvers on Deer Valley and 19th ave for helping me and informing me that the information this manager gave me was false and for apologizing on their...

Read full review
Location
2.9 (1469 reviews)
3.3 (187 reviews)
Reviewer's quote

...And I want to press charges on them this was the Reynolds location in Toledo Ohio..

Read full review

No one at this location was wearying PPE. My son just went to a store in Madison Heights Mi and everyone was in PPE. I am a serve safe certified customer and was shocked at the Mt Pleasant store...

Read full review
Quality of Food
2.4 (1428 reviews)
2.6 (179 reviews)
Reviewer's quote

The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called..

Read full review

...How dare a fast food company deny me of my rights, not only when it's in black and white but also knowing the fact there's a pandemic still going on..

Read full review
Price Affordability
3.2 (1425 reviews)
2.7 (170 reviews)
Reviewer's quote

...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

Read full review

...Ok burgers overall for the price but the alleged bait and switch advertising was very disappointing. Come on, get your act together. If you advertise something the day before the promotion, you should definitely honor it..

Read full review

Steak N Shake and Culvers Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Good food
  • When order is accurate
  • Food is good when your staff gets the order right
Cons
  • Customer service
  • Service
  • Incorrect order
  • Workers at the cash registers
  • Service at that culvers on that day
  • Wait and the service

Steak N Shake and Culvers Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Read full review
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

Read full review
5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

Read full review
5

Wednesday evening Dereck Richardson was given a duty to go out in extreme humid weather. Prior to employment Culvers...

Read full review

Steak N Shake and Culvers Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Read full review
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

Read full review
1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

Read full review
1

Pulledup to the restaurant gave them my card to pay for it. They did bot give me a number until 15 miutes later. Then...

Read full review

Steak N Shake and Culvers Latest Reviews

Recent published reviews
No votes

Cannot scan barcodes on the receipts says location is closed in Sedalia Missouri

Read full review
1

Gave us scrapings from grill for hamburgers!!! Were not even a full patty??? Manager wouldn't even speak to my wife...

Read full review
No votes

Need info to access Ceridian website

Read full review
2.3

Went to drive thru ordered 3 basket meals 2 without onions took meals home sat down to eat and the 2 meals without...

Read full review

Steak N Shake and Culvers Products and Services

Most reviewed product and services
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)
  • Culvers Manager (46 reviews)
  • Culvers Customer Care (32 reviews)
  • Culvers Drive-through (28 reviews)