PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and Culvers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
Culvers

Steak N Shake and Culvers Overview

Total reviews
3245
303
Company responses
0
0
Issues resolved
4
3

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3245 reviews. It is 2942 reviews more than Culvers received since Sep 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Culvers customer support team than with Steak N Shake customer service.

Steak N Shake and Culvers Consumer Ratings

Rank
124 out of 3117 in Cafes, Restaurants and Bars category
35 out of 1073 in Fast Food category
Customer service
137 in category
20 in category
Staff
145 in category
21 in category
Location
146 in category
21 in category

Steak N Shake and Culvers Rating Details

Customer service
1.6 (1586 reviews)
2.1 (159 reviews)
Reviewer's quote

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

Dorise
Staff
1.6 (1502 reviews)
2.3 (164 reviews)
Reviewer's quote

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee

The staff just looked around at each other and then finally after other customers said something I received help and the lid was placed on properly. I was in pain filled out an incident report and I remember the young manager on duty asked me if I wanted an ice cream. The incident report states...

Lorraine A
Location
3 (1399 reviews)
3.3 (162 reviews)
Reviewer's quote

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

The last 3 times I have been in the Casselberry Culvers location there has been a nasty sour smell at the drink station. I was with at least 1 other person upon each visit and the other people always smelled it as well. This is IMO pure neglect as I once was a bar manager and I understand what...

Rosemary L

Steak N Shake and Culvers Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Good food
  • When order is accurate
  • Staff is very helpful and courteous
Cons
  • Customer service
  • Service
  • Incorrect order
  • Workers at the cash registers
  • Wait and the service
  • Unprofessional

Steak N Shake and Culvers Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

Steak N Shake and Culvers Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

Steak N Shake and Culvers Latest Reviews

Recent published reviews

I couldnt leave a message at all. While working for Steak n Shake in Jacksonville Florida 2019, I repeatedly asked my...

Read all 3245 reviews
1

Back in December, I was at Culver's in Phoenix, AZ, and as I went to get my drink the top fell off and hit me in my head...

Read all 303 reviews

Steak N Shake and Culvers Products and Services

Most reviewed product and services
  • Steak N Shake Customer Care (574 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)
  • Culvers Manager (42 reviews)
  • Culvers Drive-through (27 reviews)
  • Culvers Customer Care (27 reviews)