PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Steak N Shake

Culvers and Steak N Shake Overview

Total reviews
299
3192
Company responses
0
0
Issues resolved
3
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3192 reviews. It is 2893 reviews more than Culvers received since Sep 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Culvers customer support team than with Steak N Shake customer service.

Culvers and Steak N Shake Consumer Ratings

Rank
33 out of 1382 in Fast Food category
127 out of 5046 in Cafes, Restaurants and Bars category
Staff
21 in category
No votes
Location
21 in category
No votes
Customer service
20 in category
No votes

Culvers and Steak N Shake Rating Details

Staff
2.3 (161 reviews)
No votes
Reviewer's quote

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

Dorise

...the past few years is restaurant has went downhill it's a location on Capital Circle in Tallahassee Florida this staff and service are very very poor all the time I just don't know why you can't get good help in that restaurant..

Brenda z
Location
3.3 (161 reviews)
No votes
Reviewer's quote

The last 3 times I have been in the Casselberry Culvers location there has been a nasty sour smell at the drink station. I was with at least 1 other person upon each visit and the other people always smelled it as well. This is IMO pure neglect as I once was a bar manager and I understand what...

Rosemary L

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B
Customer service
2.1 (158 reviews)
No votes
Reviewer's quote

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

PissedConsumer1725720

I updated app n my gift cards never got transfer n nobody will reply back, still waiting .

don l

Culvers and Steak N Shake Pros and Cons

Pros
  • Staff is very helpful and courteous
  • Good food
  • Food is good when your staff gets the order right
  • Food
  • Location
  • Price
Cons
  • Workers at the cash registers
  • Wait and the service
  • Unprofessional
  • Customer service
  • Service
  • Incorrect order

Culvers and Steak N Shake Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Culvers and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Culvers and Steak N Shake Latest Reviews

Recent published reviews

I got sick after eating a fish dinner and then I gave my leftovers to my dog and he got sick as well

Read all 299 reviews

My husband and I dined at the Gainesville, fl location. Our waitress was Colleen. This was last night December 5. She...

Read all 3192 reviews

Culvers and Steak N Shake Products and Services

Most reviewed product and services
  • Culvers Manager (41 reviews)
  • Culvers Customer Care (27 reviews)
  • Culvers Drive-through (27 reviews)
  • Steak N Shake Customer Care (569 reviews)
  • Steak N Shake Manager (273 reviews)
  • Steak N Shake Drive-through (261 reviews)