PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Steak N Shake

Culvers and Steak N Shake Overview

Total reviews
303
3245
Company responses
0
0
Issues resolved
3
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3245 reviews. It is 2942 reviews more than Culvers received since Sep 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Culvers customer support team than with Steak N Shake customer service.

Culvers and Steak N Shake Consumer Ratings

Rank
35 out of 1073 in Fast Food category
124 out of 3117 in Cafes, Restaurants and Bars category
Staff
21 in category
145 in category
Location
21 in category
146 in category
Customer service
20 in category
137 in category

Culvers and Steak N Shake Rating Details

Staff
2.3 (164 reviews)
1.6 (1502 reviews)
Reviewer's quote

The staff just looked around at each other and then finally after other customers said something I received help and the lid was placed on properly. I was in pain filled out an incident report and I remember the young manager on duty asked me if I wanted an ice cream. The incident report states...

Lorraine A

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee
Location
3.3 (162 reviews)
3 (1399 reviews)
Reviewer's quote

The last 3 times I have been in the Casselberry Culvers location there has been a nasty sour smell at the drink station. I was with at least 1 other person upon each visit and the other people always smelled it as well. This is IMO pure neglect as I once was a bar manager and I understand what...

Rosemary L

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B
Customer service
2.1 (159 reviews)
1.6 (1586 reviews)
Reviewer's quote

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

Dorise

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N

Culvers and Steak N Shake Pros and Cons

Pros
  • Good food
  • When order is accurate
  • Staff is very helpful and courteous
  • Food
  • Location
  • Price
Cons
  • Workers at the cash registers
  • Wait and the service
  • Unprofessional
  • Customer service
  • Service
  • Incorrect order

Culvers and Steak N Shake Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Culvers and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Culvers and Steak N Shake Latest Reviews

Recent published reviews
1

Back in December, I was at Culver's in Phoenix, AZ, and as I went to get my drink the top fell off and hit me in my head...

Read all 303 reviews

I couldnt leave a message at all. While working for Steak n Shake in Jacksonville Florida 2019, I repeatedly asked my...

Read all 3245 reviews

Culvers and Steak N Shake Products and Services

Most reviewed product and services
  • Culvers Manager (42 reviews)
  • Culvers Drive-through (27 reviews)
  • Culvers Customer Care (27 reviews)
  • Steak N Shake Customer Care (574 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)