PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Steak N Shake

Culvers and Steak N Shake Overview

Total reviews
379
3462
Company responses
0
0
Issues resolved
3
4

Culvers and Steak N Shake Consumer Ratings

Rank
32 out of 658 in Fast Food category
138 out of 2614 in Cafes, Restaurants and Bars category
Customer service
21 in category
154 in category
Location
22 in category
155 in category
Product or Service Quality
26 in category
143 in category
Quality of Food
22 in category
104 in category

Culvers and Steak N Shake Rating Details

Customer service
2.1 (201 reviews)
1.6 (1693 reviews)
Reviewer's quote

Staff at my neighborhood store are very rude and not customer service friendly at all. And they lie right to your face..

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I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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Location
3.2 (189 reviews)
2.9 (1484 reviews)
Reviewer's quote

No one at this location was wearying PPE. My son just went to a store in Madison Heights Mi and everyone was in PPE. I am a serve safe certified customer and was shocked at the Mt Pleasant store...

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8100 Veterans Highway Millersville, MD 21108 is the location. Maryland The service at the beginning was pleasant enough. When I asked about free kids meals, they were no longer honoring the offer because of Covid..

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Product or Service Quality
2 (187 reviews)
1.8 (1370 reviews)
Reviewer's quote

My family and I visit the restaurant often and over the years I have noticed the quality of the food has begin to go down. When your restaurant 1st open you could see great quality and how the food was prepared. And on the burgers there was even a pickle on top made you guys stand out...

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Offered suggestion to use precooked patties at busy times to speed service. Just warm up and serve. Works elsewhere...

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Quality of Food
2.6 (183 reviews)
2.4 (1446 reviews)
Reviewer's quote

...How dare a fast food company deny me of my rights, not only when it's in black and white but also knowing the fact there's a pandemic still going on..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Culvers and Steak N Shake Pros and Cons

Pros
  • Good food
  • When order is accurate
  • Good food and close to our apt
  • Food
  • Location
  • Price
Cons
  • Workers at the cash registers
  • Service at that culvers on that day
  • Wait and the service
  • Customer service
  • Service
  • Incorrect order

Culvers and Steak N Shake Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Wednesday evening Dereck Richardson was given a duty to go out in extreme humid weather. Prior to employment Culvers...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Culvers and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Pulledup to the restaurant gave them my card to pay for it. They did bot give me a number until 15 miutes later. Then...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Culvers and Steak N Shake Latest Reviews

Recent published reviews
1.7

DIDNT KNOW U GOT A 1/3 OF A CUP OF CHEESE WITH THE PRETZEL BITES. ALSO ASKED FOR MORE CHEESE AND WAS TOLD THATS ALL...

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1

I ordered via Uber eats and got the wrong order. I want a full refund! This is ridiculous and your location was...

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No votes

Have not heard back from a higher up person that the person on the phone would be getting a hold of me. Can't even flow...

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No votes

I made an online order for curbside pickup last night and I went to pick it up even allowing another five minutes for...

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Culvers and Steak N Shake Products and Services

Most reviewed product and services
  • Culvers Manager (48 reviews)
  • Culvers Customer Care (33 reviews)
  • Culvers Drive-through (28 reviews)
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)