PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Steak N Shake

Culvers and Steak N Shake Overview

Total reviews 473 3648
Company responses 0 0
Issues resolved 4 5

Culvers and Steak N Shake Consumer Ratings

Rank
42 out of 667 in Fast Food category
146 out of 2688 in Cafes, Restaurants and Bars category
Customer service
30 in category
165 in category
Product or Service Quality
34 in category
153 in category
Quality of Food
33 in category
114 in category
Location
22 in category
160 in category

Culvers and Steak N Shake Rating Details

Customer service
2 (246 reviews)
1.6 (1791 reviews)
Reviewer's quote

THE WORST EMPLOYEES WITH THE WORST CUSTOMER SERVICE. As someone who works in fast food I would never ever argue with a costumer about giving them sauce like????? What the *** When you have 4 meals you need more than 2 damn sauces. And if that *** in the drive thru window had a problem she couldve...

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...say we were completely dissatisfied with the food, customer service and professionalism is truly an understatement. The service provided by management was insulting and a complete disgrace to the overall corporation..

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Product or Service Quality
2 (226 reviews)
1.7 (1454 reviews)
Reviewer's quote

After being excited about your new store opening and very well customer service when you first opened the store until now, your service at this location as gone downhill. Today, (this evening) we visited your store #731. The following incidents were noted: a...

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...My daughter had a hair in her food, nasty! This isn't the first time the service is less than great, there was another time that I sat in the drive thru for 40 minutes. Again only 2 employees on duty. The manager is always yelling at the employee...

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Quality of Food
2.5 (226 reviews)
2.4 (1525 reviews)
Reviewer's quote

Worst service I've ever seen in fast food, rude from the first word, made us sit and wait 30 minutes in dining waiting on our food..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Location
3 (225 reviews)
2.9 (1561 reviews)
Reviewer's quote

...Your meals are delicious, but if this type of service continues I wonder just how long you will continue in that particular location. Also, why are you no longer selling onion rings? When rating Culver's I will give you a 10, but my rating for the various chains/locations would not be such..

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Waited for over 40 minutes due to lack of coverage working at the Briargate location in Colorado Springs around 2:30 pm on 5/9/2021..

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Culvers and Steak N Shake Pros and Cons

Pros
  • Good food
  • When order is accurate
  • Food is good when your staff gets the order right
  • Food
  • Location
  • Price
Cons
  • Service at that culvers on that day
  • Workers at the cash registers
  • Wait and the service
  • Customer service
  • Service
  • Bad service

Culvers and Steak N Shake Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Wednesday evening Dereck Richardson was given a duty to go out in extreme humid weather. Prior to employment Culvers...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Culvers and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Pulledup to the restaurant gave them my card to pay for it. They did bot give me a number until 15 miutes later. Then...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Culvers and Steak N Shake Latest Reviews

Recent published reviews
2.6

To whom it may concern,
I am a former shift manager at the Culver's in Clarksville, TN, and I would like to express multi...

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2.4

Waited for over 40 minutes due to lack of coverage working at the Briargate location in Colorado Springs around 2:30 pm...

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1

*** service doesnt even describe this Culvers location. THE WORST EMPLOYEES WITH THE WORST CUSTOMER SERVICE. As someone...

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No votes

Gift card show 11.68 but when I use it at restaurant it show nothing.
I have two receipts and when I put them in my rewar...

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