PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nestle Waters and Culligan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nestle Waters
Culligan

Nestle Waters and Culligan Overview

Total reviews
81
146
Company responses
0
0
Issues resolved
1
2

Nestle Waters and Culligan Consumer Ratings

Rank
246 out of 776 in Food Manufacturers category
76 out of 752 in Utility category
Customer service
192 in category
54 in category
Product or Service Quality
147 in category
63 in category
Billing Practices
134 in category
60 in category
Value for money
189 in category
40 in category

Nestle Waters and Culligan Rating Details

Customer service
1.3 (51 reviews)
1.7 (27 reviews)
Reviewer's quote

Their customer service is atrocious! This has now happened on multiple occasions already because there is no communication and they don’t know that biweekly means ever other week, not twice a week! We are a company and dedicate ourselves to excellent customer service. Apparently this company does...

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6 WEEKS TO FIX THEIR MISTAKE! Your Los Angeles office breaks maintenance contract and provides terrible customer service. I will be contacting BBB regarding this particular franchise. The Privilege service program contract states that the resin filter in the softener tank should be changed as...

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Product or Service Quality
1.9 (47 reviews)
2 (22 reviews)
Reviewer's quote

Would give negative stars if I could ! I have discontinued service after 5 years because I found another water company that charges much less. I was paying 10. 99 per 5 gallon water !! When I called in to cancel, their service rep asked if I would reconsider if I were only charged 6...

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...Rather than fix it, they told me that it wasn't part of their product and I was on my on..

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Billing Practices
1.9 (46 reviews)
1.7 (15 reviews)
Reviewer's quote

...They will send you duplicate billing and there is no one at the company to help. Lines are busy, emails are not answered. They are very quick to charge late payment (4 days), yet there are always excuses why they can't deliver the water on time...

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I hope not all Culligan water locations are run poorly as professionally as this one on Russell Ave. in Santa Clara.From the sarcastic office help that answers the phone, to the delivery technicians that dont know what theyre doing all the way to the manager who is unresponsive to phone calls and...

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Value for money
1.8 (46 reviews)
2.1 (12 reviews)
Reviewer's quote

Save your money. The issue here is that this company has gotten too large. The communication is lost...

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SO I THEY WANT MORE MONEY FROM ME FOR ANOTHER UNIT OF THEIR PRODUCT FROM ME? I WOULD DEFINITELY REMEMBER THAT! NO ONE TOLD ME THAT! THERE IS NOT A THING I WOULD BUY FROM THEM-AND I WOULD HAVE TOLD THEM SO! I WOULD LIKE A "CLASS ACTION" SUIT AGAINST THEM--NOT ONLY FOR THEIR "INFERIOR SYSTEMS" BUT...

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Nestle Waters and Culligan Pros and Cons

Pros
  • Water
  • When it was delivered at the door
  • Taste of their water and the convenience of home delivery
  • Reverse osmosis water
  • Teks are on time to get that money
  • 7 yrs good service
Cons
  • Service was extremely poor
  • Not delivering our water products
  • How customer service rep handled the matter
  • Poor quality service
  • Service
  • Poor products

Nestle Waters and Culligan Most Positive Reviews

Top rated reviews
4.8

So far i hv had great service and people polite and care. I finally figured out when my billing date was so now i know...

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5

i just bought a culligan water system it was one of the best purchases I've made very friendly people and very personabl...

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3.6

I was supposed to get my delivery on Tuesday but they keep on moving it every day. Called yesterday since I'm in...

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5

I had a Culligan system installed in 2012 and we love it. Soft clean water saves us money (my wife thinks about $75 a...

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Nestle Waters and Culligan Most Critical Reviews

Lowest rated reviews
1

I've been getting home delivery of their sparkling water cases for years. They charge me $13.49 per case plus CA redemp...

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1

Not sure how their water is or their service, but I know I would never have ANYTHING to do with this company based on...

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1

After I closed the account and arranged to cooler and empty bottles to be picked up once all the bottles was empty sta...

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1

If you are looking for a company that has there customers best interest in mind than you don't want to go to culligan...

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Nestle Waters and Culligan Latest Reviews

Recent published reviews
1

Would give negative stars if I could !
I have discontinued service after 5 years because I found another water company th...

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1.2

After buying two filtration systems, they replaced the sink filters, I asked them to check their lines, and while doing...

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1

Hi all, get out of any deal with Nestle Waters. They will send you duplicate billing and there is no one at the company...

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No votes

Hello-
I don’t feel like beating around the bush.
My husband has changed a whole house filter before.
Today was our 1 year...

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Nestle Waters and Culligan Products and Services

Most reviewed product and services
  • Nestle Waters Delivery Service (42 reviews)
  • Nestle Waters Customer Care (13 reviews)
  • Nestle Waters Bottled Water (6 reviews)
  • Culligan Water Softener (17 reviews)
  • Culligan Customer Care (7 reviews)
  • Culligan Technical Support (3 reviews)