PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
CubeSmart

Uncle Bobs and CubeSmart Overview

Total reviews 106 320
Company responses 0 0
Issues resolved 0 1

Uncle Bobs and CubeSmart Consumer Ratings

Rank
86 out of 1058 in Transportation and Logistics category
57 out of 594 in Moving and Storage category
Customer service
87 in category
58 in category
Product or Service Quality
60 in category
41 in category
Exchange, Refund and Cancellation Policy
49 in category
38 in category
Price Affordability
118 in category
72 in category

Uncle Bobs and CubeSmart Rating Details

Customer service
1.7 (34 reviews)
1.8 (138 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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Product or Service Quality
2.2 (26 reviews)
2 (118 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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...I was robbed of everything that I own and CubeSmart has proven to have horrendous customer service and have not been helpful in this process. Theres absolutely no point in paying money for this secure facility..

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1.6 (93 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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Mice dropping I want A refund..

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Price Affordability
1.9 (18 reviews)
1.9 (109 reviews)
Reviewer's quote

Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Uncle Bobs and CubeSmart Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Clean facility
  • Staff
  • Quality service
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Shady tactics
  • Unprofessional managers

Uncle Bobs and CubeSmart Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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Uncle Bobs and CubeSmart Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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Uncle Bobs and CubeSmart Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1.3

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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1

I live out of town and have been storing our stuff here at 1830 E Irlo Bronson Memorial Hwy, Kissimmee, FL since 2012. I...

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Uncle Bobs and CubeSmart Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Customer Care (32 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)