PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
CubeSmart

Uncle Bobs and CubeSmart Overview

Total reviews
106
283
Company responses
0
0
Issues resolved
0
1

CubeSmart was first mentioned on PissedConsumer on Jul 17, 2012 and since then this brand received 283 reviews. It is 177 reviews more than Uncle Bobs received since Jun 3, 2010.

Uncle Bobs and CubeSmart Consumer Ratings

Rank
77 out of 1508 in Transportation and Logistics category
53 out of 714 in Moving and Storage category
Customer service
79 in category
53 in category
Product or Service Quality
57 in category
41 in category
Staff
60 in category
28 in category

Uncle Bobs and CubeSmart Rating Details

Customer service
1.7 (34 reviews)
1.9 (117 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356

I know Cube Smart prides itself on customer service and this was the worst we have received ever from any type of company. Moving is hard enough as it is, but to add this extra stress and cost by no fault our own is unacceptable. I hope that you address and resolve this issue appropriately and...

Tanya F
Product or Service Quality
2.2 (26 reviews)
2 (101 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

PissedConsumer932167

...The Cube Smart approach to customer service is deceive, charge, charge again and prosper. Be aware of the corporate attitude of take every advantage of the customer ..

Ernest R
Staff
1.8 (22 reviews)
2.3 (101 reviews)
Reviewer's quote

I have 4 parking spaces got eviction notice for parking a little over the line ,then the staff had a argument w other my driver over a garden hose,1 month later got a certified letter there charging $20 a month for water for each truck you haven t charged me in 5 years now you charge for water iam...

PissedConsumer1029644

...I am not sure who changed staff or why but this place now sucks. Went in to pay my May bill (early). Some one named Jareka..

Amber J

Uncle Bobs and CubeSmart Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Clean facility
  • Quality service
  • Stuff at the storage place
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Management
  • Unprofessional managers

Uncle Bobs and CubeSmart Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

Uncle Bobs and CubeSmart Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

Uncle Bobs and CubeSmart Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews
1.4

I’ve been stuck dealing with this overpriced, loan shark of a company for two years. They prey on people who need storag...

Read all 283 reviews

Uncle Bobs and CubeSmart Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Cubesmart Storage Unit (112 reviews)
  • Cubesmart Customer Care (29 reviews)
  • Cubesmart Self-storage Storage Unit (22 reviews)