PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Uncle Bobs

CubeSmart and Uncle Bobs Overview

Total reviews
301
106
Company responses
0
0
Issues resolved
1
0

CubeSmart and Uncle Bobs Consumer Ratings

Rank
51 out of 577 in Moving and Storage category
81 out of 1030 in Transportation and Logistics category
Customer service
55 in category
80 in category
Product or Service Quality
40 in category
59 in category
Price Affordability
70 in category
110 in category
Reliability
37 in category
52 in category

CubeSmart and Uncle Bobs Rating Details

Customer service
1.9 (125 reviews)
1.7 (34 reviews)
Reviewer's quote

I know Cube Smart prides itself on customer service and this was the worst we have received ever from any type of company. Moving is hard enough as it is, but to add this extra stress and cost by no fault our own is unacceptable. I hope that you address and resolve this issue appropriately and...

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However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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Product or Service Quality
2 (107 reviews)
2.2 (26 reviews)
Reviewer's quote

...The Cube Smart approach to customer service is deceive, charge, charge again and prosper. Be aware of the corporate attitude of take every advantage of the customer ..

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Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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Price Affordability
1.9 (95 reviews)
1.9 (18 reviews)
Reviewer's quote

...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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Reliability
1.9 (92 reviews)
1.8 (16 reviews)
Reviewer's quote

The location I am at used to have 2 wonderful ladies there. The new manager is the rudest person I have ever met and for no reason. She is horrible. I have never been talked to with such disrespect. She should be fired.

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I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

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CubeSmart and Uncle Bobs Pros and Cons

Pros
  • Clean facility
  • Staff
  • Quality service
  • Previous owner
  • Hailey
Cons
  • Customer service
  • Unprofessional managers
  • Shady tactics
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

CubeSmart and Uncle Bobs Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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CubeSmart and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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CubeSmart and Uncle Bobs Latest Reviews

Recent published reviews
1

When attempting to rent a storage facility at the Old Peachtree, Suwanee, GA location, I was immediately "barked" at by...

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No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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No votes

Hello, My name is Ron Candelaria and I have a unit at one of your locations in Austin, TX. I'm writing to you today to a...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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CubeSmart and Uncle Bobs Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (115 reviews)
  • Cubesmart Customer Care (31 reviews)
  • Cubesmart Manager (24 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)