PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Uhaul

CubeSmart and Uhaul Overview

Total reviews
301
957
Company responses
0
0
Issues resolved
1
11

CubeSmart and Uhaul Consumer Ratings

Rank
51 out of 577 in Moving and Storage category
144 out of 1031 in Transportation and Logistics category
Customer service
56 in category
129 in category
Product or Service Quality
41 in category
104 in category
Price Affordability
70 in category
124 in category
Reliability
37 in category
87 in category

CubeSmart and Uhaul Rating Details

Customer service
1.9 (125 reviews)
1.3 (356 reviews)
Reviewer's quote

Then there's no number to call and after looking the number up I was then scolded by both the customer service and the property manager and told the police have to come and let me out, after about 30 min they magically had a gate code to let me out. At the least they should do a sweep of the...

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Losing two hours of my time, I had to call customer service to find that there was in fact a truck available at the original location I had requested. Having a 7. 5 hour drive back to SC and having lost 3 hours total of my time, I am beyond dissatisfied with the level of professionalism and...

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Product or Service Quality
2 (107 reviews)
1.4 (289 reviews)
Reviewer's quote

I explained to her that the dog is my sister's service dog who was helping us move that day and she has a disability. I told her the dog has a certificate and is a service dog (he wears all the service dog leashes and labels). She told us that did not matter and we could only have the dog there...

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What is the *** en actual phone number for their corporate office!! Not the *** number of customer service who have no idea who their corporate office is and have no knowledge whatsoever!..

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Price Affordability
1.9 (95 reviews)
1.7 (281 reviews)
Reviewer's quote

...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Reliability
1.9 (92 reviews)
1.3 (305 reviews)
Reviewer's quote

I contacted management prior to request 24 hours access! I explained that I work for the International Ironworkers Union out of local 482 Austin TX.I advised that I keep the union contractors equipment in my unit and that I am accustomed to receiving calls to work project, and that it is essential...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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CubeSmart and Uhaul Pros and Cons

Pros
  • Clean facility
  • Staff
  • Quality service
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Customer service
  • Unprofessional managers
  • Shady tactics
  • Customer service
  • Service
  • Constant mistakes

CubeSmart and Uhaul Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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CubeSmart and Uhaul Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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CubeSmart and Uhaul Latest Reviews

Recent published reviews
1

When attempting to rent a storage facility at the Old Peachtree, Suwanee, GA location, I was immediately "barked" at by...

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1.8

Rented a truck from them and they way overcharged me charged me 350 miles when I didnt use but 50 miles at the most I...

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No votes

Hello, My name is Ron Candelaria and I have a unit at one of your locations in Austin, TX. I'm writing to you today to a...

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2

No number works to talk to u haul

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CubeSmart and Uhaul Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (115 reviews)
  • Cubesmart Customer Care (31 reviews)
  • Cubesmart Manager (24 reviews)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)