PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StorageMart and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StorageMart
CubeSmart

StorageMart and CubeSmart Overview

Total reviews 21 320
Company responses 0 0
Issues resolved 0 1

StorageMart and CubeSmart Consumer Ratings

Rank
152 out of 1063 in Transportation and Logistics category
57 out of 600 in Moving and Storage category
Product or Service Quality
83 in category
41 in category
Price Affordability
136 in category
72 in category
Customer service
102 in category
58 in category
Value for money
86 in category
49 in category

StorageMart and CubeSmart Rating Details

Product or Service Quality
1.8 (13 reviews)
2 (118 reviews)
Reviewer's quote

...There doesnt seem to be a real concern for the damages or that lack of customer service..

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...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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Price Affordability
1.7 (12 reviews)
1.9 (109 reviews)
Reviewer's quote

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They would. Take off of the rent. In lieu of inconvenience since then they'vethey raiseraised our rates. Charged multiple fees. Gave us a complete run around. Understaffed and poorly...

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Customer service
1.5 (12 reviews)
1.8 (138 reviews)
Reviewer's quote

...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

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...I was robbed of everything that I own and CubeSmart has proven to have horrendous customer service and have not been helpful in this process. Theres absolutely no point in paying money for this secure facility..

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Value for money
1.7 (10 reviews)
1.7 (102 reviews)
Reviewer's quote

I've never dealt with an outfit that is so intent on squeezing money out of their customers. After you agree to rent a storage space then the add-ons come out. If you don't have homeowners insurance you're going to pay through the nose for their "mandatory" insurance...

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...I'm out of a couch and money agreed to by your company and vendor..

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StorageMart and CubeSmart Pros and Cons

Pros
  • Leaving
  • Pride on costumer services
  • Near location
  • Clean facility
  • Staff
  • Quality service
Cons
  • Liars too much money joke bad customer swrvice ruined my stuff
  • 0 customer service
  • Staff was deciteful
  • Customer service
  • Shady tactics
  • Unprofessional managers

StorageMart and CubeSmart Most Positive Reviews

Top rated reviews
4.7

Storage Mart was more than kind, so helpful, and worked with me in the midst of tough life circumstances! This is a...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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No votes
5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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StorageMart and CubeSmart Most Critical Reviews

Lowest rated reviews
1

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

He lied and went against his written agreement and sold the unit without telling anyone.

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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StorageMart and CubeSmart Latest Reviews

Recent published reviews
1

Storage Martin on 67 Cottage Grove, has serious issues with having carts available for customers to move their...

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1.3

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential...

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1

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They...

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1

I live out of town and have been storing our stuff here at 1830 E Irlo Bronson Memorial Hwy, Kissimmee, FL since 2012. I...

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StorageMart and CubeSmart Products and Services

Most reviewed product and services
  • Storagemart Storage Unit (14 reviews)
  • Storagemart Customer Care (6 reviews)
  • Storagemart Manager (1 review)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Customer Care (32 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)