PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simply Self Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simply Self Storage
CubeSmart

Simply Self Storage and CubeSmart Overview

Total reviews 63 320
Company responses 0 0
Issues resolved 0 1

Simply Self Storage and CubeSmart Consumer Ratings

Rank
81 out of 599 in Moving and Storage category
57 out of 599 in Moving and Storage category
Customer service
71 in category
58 in category
Reliability
48 in category
40 in category
Value for money
47 in category
49 in category
Price Affordability
78 in category
72 in category

Simply Self Storage and CubeSmart Rating Details

Customer service
1.5 (31 reviews)
1.8 (138 reviews)
Reviewer's quote

Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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Reliability
1.5 (27 reviews)
1.9 (104 reviews)
Reviewer's quote

DO NOT RENT FROM THIS LOCATION!They are negligent and dont keep the property secure. Lazy people work here and dont take care of the simplest problems - then people get broken into! There are currently 2 cuts in the fence to allow ANY POS criminal in to steal your valuables...they dont care! They...

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CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential records and a lifetime of family photos.

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Value for money
1.8 (24 reviews)
1.7 (102 reviews)
Reviewer's quote

...6/29/20 I will report this to FTC and my attorney because you do not wait 8 months later to collect on invalid charges during this pandemic to gain money. This is absolutely unprofessional and unacceptable. I took the time to go back through text to obtain dates and statements made, dates of pictures taken, and gathered my comments...

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...I'm out of a couch and money agreed to by your company and vendor..

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Price Affordability
1.6 (24 reviews)
1.9 (109 reviews)
Reviewer's quote

They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Simply Self Storage and CubeSmart Pros and Cons

Pros
  • Staff is friendly and nice to me
  • Location
  • Clean
  • Clean facility
  • Staff
  • Quality service
Cons
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen
  • Customer service
  • Shady tactics
  • Unprofessional managers

Simply Self Storage and CubeSmart Most Positive Reviews

Top rated reviews
5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

I need next week to pay my unit

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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Simply Self Storage and CubeSmart Most Critical Reviews

Lowest rated reviews
1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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Simply Self Storage and CubeSmart Latest Reviews

Recent published reviews
1

DO NOT RENT FROM THIS LOCATION!
They are negligent and dont keep the property secure. Lazy people work here and dont take...

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1.3

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential...

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No votes

I need to talk to someone immediately my contact info is 859 620-2819 Michael Reid

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1

I live out of town and have been storing our stuff here at 1830 E Irlo Bronson Memorial Hwy, Kissimmee, FL since 2012. I...

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Simply Self Storage and CubeSmart Products and Services

Most reviewed product and services
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Customer Care (32 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)