PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
CubeSmart

Public Storage and CubeSmart Overview

Total reviews 997 320
Company responses 0 0
Issues resolved 4 1

Public Storage and CubeSmart Consumer Ratings

Rank
73 out of 601 in Moving and Storage category
57 out of 601 in Moving and Storage category
Customer service
64 in category
58 in category
Product or Service Quality
56 in category
41 in category
Price Affordability
80 in category
72 in category
Reliability
51 in category
40 in category

Public Storage and CubeSmart Rating Details

Customer service
1.5 (394 reviews)
1.8 (138 reviews)
Reviewer's quote

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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Product or Service Quality
1.7 (346 reviews)
2 (118 reviews)
Reviewer's quote

...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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...I was robbed of everything that I own and CubeSmart has proven to have horrendous customer service and have not been helpful in this process. Theres absolutely no point in paying money for this secure facility..

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Price Affordability
1.6 (317 reviews)
1.9 (109 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Reliability
1.4 (286 reviews)
1.9 (104 reviews)
Reviewer's quote

I have to 10×10 units. Going rate for those are $117.00. I'm being charged $269.0 and $286.00. For two months I have been trying to talk to someone about lowering my rent, instead I got a notice that my rent is going up, again, for the second time this year.I lost my job, I'm a senior citizen and...

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CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential records and a lifetime of family photos.

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Public Storage and CubeSmart Pros and Cons

Pros
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
  • Clean facility
  • Staff
  • Quality service
Cons
  • Customer service
  • Fees
  • Rate increases
  • Customer service
  • Shady tactics
  • Unprofessional managers

Public Storage and CubeSmart Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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Public Storage and CubeSmart Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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Public Storage and CubeSmart Latest Reviews

Recent published reviews
1

I was skeptical about moving into the storage space and when I did make the decision to get into the storage unit I was...

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1.3

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential...

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4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

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1

I live out of town and have been storing our stuff here at 1830 E Irlo Bronson Memorial Hwy, Kissimmee, FL since 2012. I...

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Public Storage and CubeSmart Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (474 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Customer Care (32 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)