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Public Storage vs CubeSmart
Public Storage vs CubeSmart
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Public Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Public Storage and CubeSmart Overview
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Total reviews |
1019
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329
|
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Company responses |
0 |
0 |
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Issues resolved |
4 |
1 |
Public Storage and CubeSmart Consumer Ratings
Rank
73
out of 597 in Moving and Storage category
58
out of 597 in Moving and Storage category
Customer service
63
in category
56
in category
Product or Service Quality
55
in category
40
in category
Price Affordability
83
in category
75
in category
Reliability
51
in category
39
in category
Public Storage and CubeSmart Rating Details
Reviewer's quote
It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. When I spoke to a PS employee trying to collect money, she stated that Public Storage INC. Does not/Cannot/Would not offer ANY Public Storage renters ANY assistance or help...
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...I called customer service said she couldn't see the break down of the fee so that tell me those ladies in that office is making extra money to put in their pocket. DON'T RENT FROM THEM AND SEND A CHECK by mail. I am closing that account before the next month's fee..
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Product or Service Quality
Reviewer's quote
...Thought customer service meant dealing with the customer. Apearantly I'm wrong..
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Raised price unit ! Several times ! No one called backed to discuss, poor customer service !..
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Reviewer's quote
They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...
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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..
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Reviewer's quote
These thieves are insane. I do everything on my note 9 phone. So everything I do and send and see all comes from one central place - my phone. Yet when I tried to cancel on the 28th i was told I needed to call. So I tried and got the answering machine. So I left the info they said they needed. A...
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It seems to me that cubesmart is allowing increases to storage fees during this pandemic which i think is totally uncalled for. This country most people are barely surviving because of job loss and pandemic problems throughout this country. Its big corporations like yours that make if difficult to...
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Public Storage and CubeSmart Pros and Cons
Pros
- Customer service and price at begining
- Apparently reasonable rate
- Move in rate
- Clean facility
- Climate- control
- Staff
Cons
- Customer service
- Fees
- Rate increases
- Customer service
- Shady tactics
- Unprofessional managers
Public Storage and CubeSmart Most Positive Reviews
Top rated reviews
Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...
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I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...
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my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...
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Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...
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Public Storage and CubeSmart Most Critical Reviews
Lowest rated reviews
The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...
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Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...
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Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...
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This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....
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Public Storage and CubeSmart Latest Reviews
Recent published reviews
No votes
Reset password won't let me recover please help
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No votes
Jay at cube smart in Sarasota is an *** ***
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My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th...
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The first complaint has to do with their payment acceptance based on their "server time", which is 5 hours past EST. Mor...
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Public Storage and CubeSmart Products and Services
Most reviewed product and services
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Public Storage Storage Unit
(476 reviews)
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Public Storage Manager
(65 reviews)
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Public Storage Self-storage Storage Unit
(49 reviews)
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Cubesmart Storage Unit
(116 reviews)
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Cubesmart Self-storage Storage Unit
(28 reviews)
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Cubesmart Manager
(25 reviews)
How would you compare Public Storage vs CubeSmart?
At first, I thought anything would be a better option that Public Storage. I would still take a look Cubesmart if I needed storage, but I would not have high expectations.
Cubesmart should go out of business I can't believe this country allows these businesses to operate. The consumers have know recourse Worst company I ever had dealings with.
That have not heard the last from me. Taking them to small claims court for 5k
Wow there is just no great way to say this. They both suck will never ever use either one again no stars for either. Is there a negative