PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
CubeSmart

Public Storage and CubeSmart Overview

Total reviews 1019 329
Company responses 0 0
Issues resolved 4 1

Public Storage and CubeSmart Consumer Ratings

Rank
73 out of 597 in Moving and Storage category
58 out of 597 in Moving and Storage category
Customer service
63 in category
56 in category
Product or Service Quality
55 in category
40 in category
Price Affordability
83 in category
75 in category
Reliability
51 in category
39 in category

Public Storage and CubeSmart Rating Details

Customer service
1.5 (406 reviews)
1.8 (141 reviews)
Reviewer's quote

It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. When I spoke to a PS employee trying to collect money, she stated that Public Storage INC. Does not/Cannot/Would not offer ANY Public Storage renters ANY assistance or help...

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...I called customer service said she couldn't see the break down of the fee so that tell me those ladies in that office is making extra money to put in their pocket. DON'T RENT FROM THEM AND SEND A CHECK by mail. I am closing that account before the next month's fee..

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Product or Service Quality
1.7 (359 reviews)
2 (121 reviews)
Reviewer's quote

...Thought customer service meant dealing with the customer. Apearantly I'm wrong..

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Raised price unit ! Several times ! No one called backed to discuss, poor customer service !..

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Price Affordability
1.5 (326 reviews)
1.9 (114 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Reliability
1.4 (297 reviews)
1.9 (105 reviews)
Reviewer's quote

These thieves are insane. I do everything on my note 9 phone. So everything I do and send and see all comes from one central place - my phone. Yet when I tried to cancel on the 28th i was told I needed to call. So I tried and got the answering machine. So I left the info they said they needed. A...

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It seems to me that cubesmart is allowing increases to storage fees during this pandemic which i think is totally uncalled for. This country most people are barely surviving because of job loss and pandemic problems throughout this country. Its big corporations like yours that make if difficult to...

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Public Storage and CubeSmart Pros and Cons

Pros
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
  • Clean facility
  • Climate- control
  • Staff
Cons
  • Customer service
  • Fees
  • Rate increases
  • Customer service
  • Shady tactics
  • Unprofessional managers

Public Storage and CubeSmart Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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Public Storage and CubeSmart Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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Public Storage and CubeSmart Latest Reviews

Recent published reviews
No votes

Reset password won't let me recover please help

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No votes

Jay at cube smart in Sarasota is an *** ***

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1

My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th...

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2.5

The first complaint has to do with their payment acceptance based on their "server time", which is 5 hours past EST. Mor...

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Public Storage and CubeSmart Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (476 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (49 reviews)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Self-storage Storage Unit (28 reviews)
  • Cubesmart Manager (25 reviews)