PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Public Storage

CubeSmart and Public Storage Overview

Total reviews 482 1326
Company responses 0 0
Issues resolved 2 13

CubeSmart and Public Storage Consumer Ratings

Rank
94 out of 597 in Moving and Storage category
104 out of 597 in Moving and Storage category
Customer service
80 in category
93 in category
Product or Service Quality
68 in category
79 in category
Price Affordability
95 in category
110 in category
Value for money
79 in category
91 in category

CubeSmart and Public Storage Rating Details

Customer service
1.6
(206 reviews)
1.5
(553 reviews)
Reviewer's quote

Their customer service is non-existent. They keep upping the prices stating "upgrades to the facility" but how much can extra rat traps cost? The elevator still closed every 6 seconds and lights stay on just a little longer than that. I called the facility requesting that they send a printed...

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Very unprofessional! No customer service # to speak to a live representative! Very Disappointed of service, I have had a storage unit with public storage for 11years! This is not good! Very unprofessional! Not happy with this service at all! Needed to remove items due to the roof caving in and...

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Product or Service Quality
1.8
(175 reviews)
1.7
(491 reviews)
Reviewer's quote

00 to the movers cube smart costumer service I complain and told them I should be reimbursed for my loss and they did not respond, I finally went back a week later and finally removed my property I would never recommend this facility to anyone beware they open there office when they want to and...

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...Repeated calls to their customer service trying to find out when it would be accessible, and then for a refund were essentially ignored. They get you to store your stuff and then drastically raise rates - I get that that is their business model - but refusing the refund is beyond the pale..

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Price Affordability
1.8
(172 reviews)
1.6
(447 reviews)
Reviewer's quote

...That is an outrageous price increase, in a very short amount of time. I am terrified of how much the cost will be going forward..

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...The price was elevated. Tried to call Corporate office in CA. I pay my bill the same date each month and late fees are charged every month...

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Value for money
1.6
(167 reviews)
1.5
(426 reviews)
Reviewer's quote

...lt with their inadequate security their solution was to offer me a for what they call a settlement of $1000 less than what I asked for as $1500 I call it hush money because its a waiver of rights so that I can not sue them ever or write poor reviews, that agreement was breached by the storage facility in september ...

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...I am going to rent someone else and save money and not be abused. I was renting with these people since the 70s for my business. I use to have more storage and larger storage with them...

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CubeSmart and Public Storage Pros and Cons

Pros
  • Clean facility
  • Professional staaff
  • Staff
  • Location
  • Easy access
  • Customer service and price at begining
Cons
  • Customer service
  • Very unprofessional
  • Unprofessional managers
  • Customer service
  • Fees
  • Price increase

CubeSmart and Public Storage Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

Oh my God Public Storage on Clearview Parkway in Metairie Louisiana has an outstanding on site property manager I was...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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5

I have a unit at Public Storage and lost my job at the same time, but was able to obtain new employment. However, I had...

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CubeSmart and Public Storage Most Critical Reviews

Lowest rated reviews
1

They are theives..price gauging...and i will get a class action lawsuit filed agaist you all.

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1

They called me 2 times leaving a message and saying that my bill was due by the 1st and there would be late if I didn't...

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1

I had my ATV stolen 7 hrs after first being placed in storage The management has not been very conforming at all with...

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1

Manager of location left the office more than 45minutes early ,made an hour long drive to change locks and no one was...

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CubeSmart and Public Storage Latest Reviews

Recent published reviews
5

Call was answered and names were giving to contactHappy its fairly. Always clean tots helped me an whole lot close to...

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1

Public storage facility number 26807 violated Public Storages own policy and CRS 38 21.5103(1)(h) when they completed...

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No votes

Go to pay my bill like every month only to be informed I moved out on March 1 2024 and another person is my unit...

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1

Putying a lein on my storage when iam not behind i just owe marches and i pay the late fees when iam late my problem is...

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