PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Public Storage

CubeSmart and Public Storage Overview

Total reviews 320 996
Company responses 0 0
Issues resolved 1 4

CubeSmart and Public Storage Consumer Ratings

Rank
57 out of 594 in Moving and Storage category
73 out of 594 in Moving and Storage category
Customer service
58 in category
65 in category
Product or Service Quality
41 in category
56 in category
Price Affordability
72 in category
80 in category
Reliability
40 in category
51 in category

CubeSmart and Public Storage Rating Details

Customer service
1.8 (138 reviews)
1.5 (393 reviews)
Reviewer's quote

...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Product or Service Quality
2 (118 reviews)
1.7 (346 reviews)
Reviewer's quote

...I was robbed of everything that I own and CubeSmart has proven to have horrendous customer service and have not been helpful in this process. Theres absolutely no point in paying money for this secure facility..

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Price Affordability
1.9 (109 reviews)
1.6 (317 reviews)
Reviewer's quote

...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Reliability
1.9 (104 reviews)
1.4 (286 reviews)
Reviewer's quote

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential records and a lifetime of family photos.

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I have to 10×10 units. Going rate for those are $117.00. I'm being charged $269.0 and $286.00. For two months I have been trying to talk to someone about lowering my rent, instead I got a notice that my rent is going up, again, for the second time this year.I lost my job, I'm a senior citizen and...

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CubeSmart and Public Storage Pros and Cons

Pros
  • Clean facility
  • Staff
  • Quality service
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Customer service
  • Shady tactics
  • Unprofessional managers
  • Customer service
  • Fees
  • Rate increases

CubeSmart and Public Storage Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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CubeSmart and Public Storage Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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CubeSmart and Public Storage Latest Reviews

Recent published reviews
1.3

CubeSmart failed to notify me and then auctioned off the contents of the storage rental which included confidential...

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4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

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1

I live out of town and have been storing our stuff here at 1830 E Irlo Bronson Memorial Hwy, Kissimmee, FL since 2012. I...

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4

I ask them to set up auto pay two months ago and they did not know my account has a late fee and a lien am really upset...

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CubeSmart and Public Storage Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Customer Care (32 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)