PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Public Storage

CubeSmart and Public Storage Overview

Total reviews
280
924
Company responses
0
0
Issues resolved
1
3

Public Storage was first mentioned on PissedConsumer on Jun 5, 2008 and since then this brand received 924 reviews. It is 644 reviews more than CubeSmart received since Jul 17, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with CubeSmart customer support team and Public Storage customer service.

CubeSmart and Public Storage Consumer Ratings

Rank
52 out of 900 in Moving and Storage category
69 out of 900 in Moving and Storage category
Customer service
51 in category
58 in category
Product or Service Quality
40 in category
49 in category
Staff
27 in category
39 in category

According to consumer ratings and reviews, CubeSmart ranks 17 points higher in the Moving and Storage category than Public Storage. People gave CubeSmart 1.9 stars for Customer service criterion in Moving and Storage category and it is 151 points higher than the worst rated brand in this category. At the same time, Public Storage was rated 1.5 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that CubeSmart has a higher rating than Public Storage. Regarding Staff criterion, consumers gave CubeSmart 2.3 stars and it is 87% greater than other in category. Public Storage however was rated 1.8 stars and it is 81% greater than other in category.

CubeSmart and Public Storage Rating Details

Customer service
1.9 (116 reviews)
1.5 (346 reviews)
Reviewer's quote

...Some reviews on the BBB website state that customers had asked for video footage of various incidents and that they were told that there was none. Their Better Business Bureau rating is a D-. D MINUS...

Kord

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c
Product or Service Quality
2.1 (100 reviews)
1.7 (308 reviews)
Reviewer's quote

I was utilizing this storage company for about 2 years maybe 3 never in my wildest imagination would I have thought things would be stolen from me. Guess someone though I would not notice small items but big items as well. There were a few time my lock was cut due to non payment but I always paid...

Andrea H

...permitted and I jump and let her know did you have a camera first wach your camera and later jump she is very roud do not manners to give customer service to the client this is storage units in Arville st in Las Vegas...

Miguel H
Staff
2.3 (100 reviews)
1.8 (288 reviews)
Reviewer's quote

...I am not sure who changed staff or why but this place now sucks. Went in to pay my May bill (early). Some one named Jareka..

Amber J

...The staff at the facility told us no adjustments could be made even though we were unable to make use of the unit we had reserved and rented. Public Storage got $142. 99 from us, while we got nothing from Public Storage...

Brian d

CubeSmart and Public Storage Pros and Cons

Pros
  • Clean facility
  • Quality service
  • Stuff at the storage place
  • Manger at move in was good
  • Customer service and price at begining
  • Office manager
Cons
  • Customer service
  • Management
  • Unprofessional managers
  • Customer service
  • Fees
  • Rate increases

CubeSmart and Public Storage Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

CubeSmart and Public Storage Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

CubeSmart and Public Storage Latest Reviews

Recent published reviews
1

Ive moved out my storage unit November 27 and requested for a refund here it is December 10 and I still havent got a...

Read all 280 reviews
1

I rented a unit on Philips hwy in Jax, Fl which is supposed to be climate control. Well I guess the rats and roaches...

Read all 924 reviews

CubeSmart and Public Storage Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (112 reviews)
  • Cubesmart Customer Care (29 reviews)
  • Cubesmart Manager (21 reviews)
  • Public Storage Storage Unit (462 reviews)
  • Public Storage Customer Care (134 reviews)
  • Public Storage Manager (63 reviews)