PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and PODS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
PODS

CubeSmart and PODS Overview

Total reviews
283
230
Company responses
0
0
Issues resolved
1
5

CubeSmart was first mentioned on PissedConsumer on Jul 17, 2012 and since then this brand received 283 reviews. It is 53 reviews more than PODS received since Feb 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PODS customer support team than with CubeSmart customer service.

CubeSmart and PODS Consumer Ratings

Rank
53 out of 714 in Moving and Storage category
96 out of 714 in Moving and Storage category
Customer service
53 in category
72 in category
Staff
28 in category
54 in category
Product or Service Quality
41 in category
64 in category

According to consumer ratings and reviews, CubeSmart ranks 43 points higher in the Moving and Storage category than PODS. People gave CubeSmart 1.9 stars for Customer service criterion in Moving and Storage category and it is 159 points higher than the worst rated brand in this category. At the same time, PODS was rated 1.1 stars for Customer service criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CubeSmart has a higher rating than PODS. Regarding Product or Service Quality criterion, consumers gave CubeSmart 2 stars and it is 81% greater than other in category. PODS however was rated 1.4 stars and it is 70% greater than other in category.

CubeSmart and PODS Rating Details

Customer service
1.9 (117 reviews)
1.1 (130 reviews)
Reviewer's quote

I know Cube Smart prides itself on customer service and this was the worst we have received ever from any type of company. Moving is hard enough as it is, but to add this extra stress and cost by no fault our own is unacceptable. I hope that you address and resolve this issue appropriately and...

Tanya F

...PODS customer service said it was the cable companys fault and they should pay for the repair; they destroy someone elses property but are not responsible for fixing it!!!! Integrity and being responsible is a lost art..

PissedConsumer1768032
Staff
2.3 (101 reviews)
1.3 (113 reviews)
Reviewer's quote

...I am not sure who changed staff or why but this place now sucks. Went in to pay my May bill (early). Some one named Jareka..

Amber J

Apparently PODS no longer has a storage facility in Longmont, CO, but they haven't even informed their own staff or management? I was told by some of the workers in the now empty warehouse that PODS moved out about a month previously, but is still sending customers and deliveries there. I wasted a...

Judith O
Product or Service Quality
2 (101 reviews)
1.4 (116 reviews)
Reviewer's quote

...The Cube Smart approach to customer service is deceive, charge, charge again and prosper. Be aware of the corporate attitude of take every advantage of the customer ..

Ernest R

...Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you!..

Therese L

CubeSmart and PODS Pros and Cons

Pros
  • Clean facility
  • Quality service
  • Stuff at the storage place
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
Cons
  • Customer service
  • Management
  • Unprofessional managers
  • Customer service
  • Business practices
  • Scheduling issues

CubeSmart and PODS Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

5

Your Customer Service handled my request seamlessly.

CubeSmart and PODS Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

CubeSmart and PODS Latest Reviews

Recent published reviews
1.4

I’ve been stuck dealing with this overpriced, loan shark of a company for two years. They prey on people who need storag...

Read all 283 reviews
1

PODS had delivered to neighbor, when their truck drove by my house he tore my tv cable off the pole, there was a large...

Read all 230 reviews

CubeSmart and PODS Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (112 reviews)
  • Cubesmart Customer Care (29 reviews)
  • Cubesmart Self-storage Storage Unit (22 reviews)
  • Pods Moving Service (41 reviews)
  • Pods Customer Care (33 reviews)
  • Pods Long Distance Moving Service (24 reviews)