PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
CubeSmart

Extra Space Storage and CubeSmart Overview

Total reviews
285
279
Company responses
0
0
Issues resolved
2
1

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 285 reviews. It is 6 reviews more than CubeSmart received since Jul 17, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Extra Space Storage customer support team than with CubeSmart customer service.

Extra Space Storage and CubeSmart Consumer Ratings

Rank
49 out of 900 in Moving and Storage category
52 out of 900 in Moving and Storage category
Customer service
50 in category
51 in category
Staff
27 in category
28 in category
Product or Service Quality
39 in category
40 in category

According to consumer ratings and reviews, Extra Space Storage ranks 3 points higher in the Moving and Storage category than CubeSmart. People gave Extra Space Storage 1.9 stars for Customer service criterion in Moving and Storage category and it is 153 points higher than the worst rated brand in this category. At the same time, CubeSmart was rated 1.9 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that CubeSmart has a higher rating than CubeSmart. Regarding Product or Service Quality criterion, consumers gave Extra Space Storage 2.1 stars and it is 81% greater than other in category. CubeSmart however was rated 2.1 stars and it is 80% greater than other in category.

Extra Space Storage and CubeSmart Rating Details

Customer service
1.9 (136 reviews)
1.9 (115 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M

...Some reviews on the BBB website state that customers had asked for video footage of various incidents and that they were told that there was none. Their Better Business Bureau rating is a D-. D MINUS...

Kord
Staff
2.3 (126 reviews)
2.3 (99 reviews)
Reviewer's quote

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

PissedConsumer1647262

...I am not sure who changed staff or why but this place now sucks. Went in to pay my May bill (early). Some one named Jareka..

Amber J
Product or Service Quality
2.1 (120 reviews)
2.1 (100 reviews)
Reviewer's quote

The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...

GLORIA I

I was utilizing this storage company for about 2 years maybe 3 never in my wildest imagination would I have thought things would be stolen from me. Guess someone though I would not notice small items but big items as well. There were a few time my lock was cut due to non payment but I always paid...

Andrea H

Extra Space Storage and CubeSmart Pros and Cons

Pros
  • Rates
  • Originally it was economically and had convenient location
  • Location
  • Clean facility
  • Quality service
  • Stuff at the storage place
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation
  • Customer service
  • Management
  • Unprofessional managers

Extra Space Storage and CubeSmart Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

Extra Space Storage and CubeSmart Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

Extra Space Storage and CubeSmart Latest Reviews

Recent published reviews

No one to talk to.

Read all 285 reviews
2

The main doors to the facility have been open 24 hours a day which allows anybody to have access I personally need...

Read all 279 reviews

Extra Space Storage and CubeSmart Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (108 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (18 reviews)
  • Cubesmart Storage Unit (112 reviews)
  • Cubesmart Customer Care (29 reviews)
  • Cubesmart Manager (21 reviews)