PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and CubeSmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
CubeSmart

Extra Space Storage and CubeSmart Overview

Total reviews 334 325
Company responses 0 0
Issues resolved 2 1

Extra Space Storage and CubeSmart Consumer Ratings

Rank
56 out of 611 in Moving and Storage category
59 out of 611 in Moving and Storage category
Customer service
No votes
56 in category
Product or Service Quality
No votes
40 in category
Price Affordability
No votes
73 in category
Value for money
No votes
49 in category

Extra Space Storage and CubeSmart Rating Details

Customer service
No votes
1.8 (139 reviews)
Reviewer's quote

that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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...Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have the insurance company's info...

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Product or Service Quality
No votes
2 (120 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Raised price unit ! Several times ! No one called backed to discuss, poor customer service !..

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Price Affordability
No votes
1.9 (112 reviews)
Reviewer's quote

...She let me have it back but wanted to price that was attached I said ok . So I went to my car to get the key . She followed me to my car stood next to me...

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...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

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Value for money
No votes
1.7 (103 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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...I'm out of a couch and money agreed to by your company and vendor..

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Extra Space Storage and CubeSmart Pros and Cons

Pros
  • Close to my house
  • Clean
  • Relatively convenient
  • Clean facility
  • Staff
  • Quality service
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Shady tactics
  • Unprofessional managers

Extra Space Storage and CubeSmart Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

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Extra Space Storage and CubeSmart Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

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Extra Space Storage and CubeSmart Latest Reviews

Recent published reviews
No votes

Hello,
Its been very difficult on my fiancé. The storage place has constantly been trying to inflate the fees so they cou...

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No votes

Ive paid 149.50
Since i started using your storage. This month all of a sudden it increased to 173.00 and if i didnt pay...

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No votes

Not sure phone call at work

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No votes

Please call me gate eont open

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Extra Space Storage and CubeSmart Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (124 reviews)
  • Extra Space Storage Self-storage Storage Unit (25 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Cubesmart Storage Unit (116 reviews)
  • Cubesmart Self-storage Storage Unit (26 reviews)
  • Cubesmart Manager (25 reviews)