PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CubeSmart and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CubeSmart
Extra Space Storage

CubeSmart and Extra Space Storage Overview

Total reviews
312
327
Company responses
0
0
Issues resolved
1
2

CubeSmart and Extra Space Storage Consumer Ratings

Rank
57 out of 588 in Moving and Storage category
49 out of 588 in Moving and Storage category
Customer service
58 in category
57 in category
Product or Service Quality
41 in category
42 in category
Price Affordability
71 in category
55 in category
Reliability
40 in category
41 in category

CubeSmart and Extra Space Storage Rating Details

Customer service
1.8 (132 reviews)
1.9 (156 reviews)
Reviewer's quote

So I called the customer service the next day, and they said they could not take my payment because my stuff might have already went up for auction. I was frantic so customer service tried calling the location, again no answer. They said they would leave a message on their message board, and they...

Read full review

...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

Read full review
Product or Service Quality
2 (114 reviews)
2 (134 reviews)
Reviewer's quote

I explained to her that the dog is my sister's service dog who was helping us move that day and she has a disability. I told her the dog has a certificate and is a service dog (he wears all the service dog leashes and labels). She told us that did not matter and we could only have the dog there...

Read full review

A storage is to protect and service the highest in and outside the facility. Just like if you was at your home what happens in front or your home you would be accountable for just like in your home. I have now bought three places with over acres all together of land to keep my own property and...

Read full review
Price Affordability
2 (102 reviews)
2.1 (135 reviews)
Reviewer's quote

...Nearly DOUBLE the advertised price. Couple of times I’ve almost lost my possessions to this company because they don’t make any breaks on fees, and simply make it harder to pay on your unit as time goes on. I can’t wait for the day to come that I get away from this company and never look back..

Read full review

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

Read full review
Reliability
1.9 (100 reviews)
1.8 (128 reviews)
Reviewer's quote

I have been renting at cubesmart at little Ox rd , Fairfax VA for 3 years . I informed the manager several times there were moths in my unit , live moths in the hallways. My things were damaged . I moved my unit, at my cost and the moth infestation has gotten worse . Today I pulled everything out...

Read full review

I had rented your biggest unit off of 19th Ave &;;;;;;;;;;; Peoria 3 1/2 yrs ago. When you rent you state what you are storing which I was storing my whole house in your 20 x 30. The people next to me was storing beer & pop cans. Well I did not take...

Read full review

CubeSmart and Extra Space Storage Pros and Cons

Pros
  • Clean facility
  • Staff
  • Quality service
  • Clean
  • Originally it was economically and had convenient location
  • Close to my house
Cons
  • Customer service
  • Shady tactics
  • Unprofessional managers
  • Customer service
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase

CubeSmart and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I have had a unit at this location and it has always been clean and looks great for everyone, i have been at this...

Read full review
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

Read full review
5

Very repected place i was taking very good care of in a professional way also to let you know about David Gee wonderful...

Read full review
5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

Read full review

CubeSmart and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

Cube smarts customer service is very bad. They are nasty when you have a past due bill and know that you can't reach...

Read full review
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

Read full review
1

This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers....

Read full review
1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

Read full review

CubeSmart and Extra Space Storage Latest Reviews

Recent published reviews
1

I rented a unit from Cubesmart Store 6172 4490 E Lake Mead, Las Vegas, NV. First off, they asked me if I wanted insuranc...

Read full review
No votes

Extra Space storage called me, the first person Stacy stated they received my complainant. She start saying thing off...

Read full review
No votes

Went on a date. Put my in my dates storage which is cubesmart. Now we can't get in the gate to get my car

Read full review
1.5

I had rented your biggest unit off of 19th Ave &;;;;;;;;;;; Peoria 3 1/2 yrs ago. When you rent you state what you a...

Read full review

CubeSmart and Extra Space Storage Products and Services

Most reviewed product and services
  • Cubesmart Storage Unit (115 reviews)
  • Cubesmart Customer Care (31 reviews)
  • Cubesmart Self-storage Storage Unit (24 reviews)
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (42 reviews)
  • Extra Space Storage Self-storage Storage Unit (22 reviews)