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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $74.3K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Price 2
  • Outstanding 1
  • English website 1

Customers don't like

  • Thieves4
  • Poor customer service4
  • It is only good if you do not have to deal with customer service4
  • Unreliable3
  • No accountability3
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 588 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.4
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Will never use again 11
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service11
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • That they passed the buck to the airlines2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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