Ctrip vs Orbitz

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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $71.9K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.8
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Outstanding 1
  • Price 1

Customers don't like

  • Unreliable7
  • Poor communications4
  • Poor customer service3
  • Thieves3
  • Scam3

Products by Ctrip

No items

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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 354 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $992 AVERAGE LOSS
1.4
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy to book 3
  • Amount of travel options offers 1
  • Complaint solved after i had sent out almost 400 emails 1
  • Easiness 1
  • Price 1

Customers don't like

  • Customer service13
  • Ability to change7
  • Customer dis-service6
  • Poor data handling5
  • To be lied to4

Products by Orbitz

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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