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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 56 TOTAL REVIEWS
  • $74.1K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.8
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Price 2
  • English website 1
  • Outstanding 1

Customers don't like

  • It is only good if you do not have to deal with customer service3
  • Unreliable3
  • No accountability3
  • Thieves3
  • Poor customer service2
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Onetravel

Travel Agencies
  • 2 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $87.1K CLAIMED LOSSES
  • $871 AVERAGE LOSS
1.3
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Easy use of website 1
  • Great web site 1
  • Last representative i spoke to 1
  • Low price 1
  • This company and responsible 1

Customers don't like

  • Scam data on website4
  • Difficulty getting refund4
  • Price fraud4
  • Service3
  • Very poor customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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