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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 73 TOTAL REVIEWS
  • $74.3K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Price 2
  • Outstanding 1
  • English website 1

Customers don't like

  • Poor customer service6
  • Thieves4
  • It is only good if you do not have to deal with customer service4
  • Unreliable3
  • No accountability3
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OneTravel

Travel Agencies
  • 2 ISSUES RESOLVED
  • 265 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.3
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • This company and responsible 1
  • Low price 1
  • Last representative i spoke to 1
  • Great web site 1
  • Easy use of website 1

Customers don't like

  • Terrible customer service7
  • Scam data on website5
  • Difficulty getting refund5
  • Price fraud4
  • Service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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