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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 74 TOTAL REVIEWS
  • $74.3K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Price 2
  • Outstanding 1
  • English website 1

Customers don't like

  • Poor customer service6
  • Thieves4
  • It is only good if you do not have to deal with customer service4
  • Unreliable3
  • No accountability3
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Gate1travel

Travel Agencies
  • 1 ISSUES RESOLVED
  • 343 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.9
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Tour guide 3
  • Website 2
  • Quality 2
  • Organisation 2
  • Hotels 2

Customers don't like

  • Poor customer service22
  • Will be the last2
  • Unreliable company2
  • Problem resolution2
  • Information supplied2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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