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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 58 TOTAL REVIEWS
  • $74.1K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.8
Customer service
Website
Discounts and Special Offers
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Price 2
  • English website 1
  • Outstanding 1

Customers don't like

  • It is only good if you do not have to deal with customer service3
  • Unreliable3
  • No accountability3
  • Thieves3
  • Poor customer service2
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Gate1travel

Travel Agencies
  • 1 ISSUES RESOLVED
  • 314 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $2K AVERAGE LOSS
3.0
Customer service
Website
Discounts and Special Offers
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Tour guide 3
  • Hotels 3
  • Quality 3
  • Guides 2
  • Organisation 2

Customers don't like

  • Poor customer service6
  • Extemely poor customer service2
  • Information supplied2
  • Problem resolution2
  • Will be the last1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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