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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $72.9K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Outstanding 1
  • Price 1

Customers don't like

  • Unreliable7
  • Poor communications4
  • Poor customer service3
  • Thieves3
  • Scam3
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Gate1travel

Travel Agencies
  • 1 ISSUES RESOLVED
  • 278 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.9
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Tour guide 3
  • Hotels 3
  • Quality 3
  • Guides 2
  • Organisation 2

Customers don't like

  • Poor customer service13
  • Customer service8
  • Problem resolution2
  • Refund policy2
  • Red tape involved2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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